Used 2022 BMW X7 for sale near Merrifield, VA

My Service Manager, Julie Wharton, is the best Service Manager I’ve ever had, at any service center with any brand of car. Professional, cheerful, effective.

I would like to leave a review on Samuel Hinton. I have been researching for a s-class Mercedes via Carmax ads for the last couple of weeks. I came a cross a trade-in. that had just been received days prior at Passport BMW in camp Springs / Waldorf Maryland. upon further inquiry, I was contacted by Sam, who assisted and guided my wife and I. from start to finish. I was reluctant to make a car purchase online. Especially a Mercedes purchase at a BMW dealership. I currently live 300 miles away from the dealership. Sam assured us that this was an amazing deal on a beautiful car that was in his location for 4 days. he suggested that we put a deposit down on the vehicle to hold it until we can drive to the area to test drive and view the vehicle. during this process. he made clear communication on the process, expectations. finances,vehicle inspections and warranty. I usually do not take the time out of my busy day to write reviews, but I feel we would be doing a disjustice by not making everyone aware of the outstanding services that he provided as a representative for Passport Bmw. Did I mentioned that he had all of the documentation prepared prior to our arrival, and followed up to see if we made it back home safely. Now that's what I call " CUSTOMER SERVICE We wanted Sam to know that we appreciated his workmanship and customer service for a job well done for an extremely satisfied customer.

Had my car service there after purchased 2 years ago. Service is still excellent quick service with a smile

Danny at VINS was really helpful in my car buying process. He checked in with me and returned phone calls and answered any questions or concerns I had. It made a time-consuming and tedious process so much better than I had expected. Everything was super organized. Danny helped move the process along and was helpful especially since I bought the car out of State. Every time I asked for a face time to see the car he made sure to do that and shared all the necessary forms and information with me. Totally transparent. Thanks so much!

The salesman, Mr. Hernandez, was extremely friendly, patience, and very knowledgeable of the Kona. He explained the Kona's feature which I didn't discovered or remembered from our exhaustive research of the vehicle. He explained how to use these features before and during the test drive. Mr. Hernandez did more than selling the vehicle to us. He sold Koons. They should be proud to have such a salesman on their staff, kudo. It's a team effort at Koons, the salesman, sales manager, and the financing manager. We didn't finance, but the paperwork was handled by the financed manager. It's all digital and we were given a flash drive with images of the signed documents. It's our first time buying from Koons. We started out with our long time Hyundai dealer from whom we had bought new vehicle previously. We made an offer which they accepted, then they said, "we made a mistake in MD vs VA sales tax." We are from MD buying from a VA dealership. Fair enough, it was an honest assumption mistake, but they didn't come back with an updated price. We had no time to waste, so we went to Koons. We could have financed and then paid it off after a few payments to take advantage of the HMF $1,500.00 incentive, but the time and effort weren't worth it. We paid cash.

Had an awesome experience with salesman -Erick Bautista from beginning to end of purchase at BMW of Fairfax. Originally found my Range Rover Evoque online. Reached out to dealership and spoke with Erick. Completely professional, personable, knowledgeable and NOT pushy! Immediately sent pics/ info on car along with carfax. Very transparent!!! I usually dread going to buy a car. Not this time! It was the best experience I have had to date. The dealership is beautiful and all parts of the deal went like a good oiled machine. If you’re looking for a great deal and salesman—-call or go see Erick Bautista. You will not be disappointed. Love my car!!! Thank you Erick.

James Obrian is very knowledgeable and familiar with his inventory! This store has huge inventory and they are all price protected!! Love their buying process!

My salesman and the sale’s managers were knowledgeable and upstanding. They provided me with the information I needed and sold me a vehicle that fit my price point.

Great and speedy service Solved all my needs Provided good safety recommendations for next round

I made an appointment to bring my car in to BMW of Sterling. The work was done quickly my advisor gave me a pre-estimate and his recommendations for what I needed for my vehicle. All work was done efficiently and in a timely manner. I love the video that the technician provided me while the work was being done on my video and I also liked all the graphics that showed exactly what condition my car was in before the work was done.I will definitely bring my car back to BMW of Sterling for any future work.

The best car buying experience I’ve had in my over 20 years buying vehicles. They were doing a complete remodel of the building and working out of trailers but still provided a top notch experience. My salesperson was Ceandria and she was the best car salesperson I’ve ever had, she played the biggest role in my overall experience at Passport BMW. From the first email I sent until the second I drove off the lot she was friendly, knowledgeable and welcoming. Something you don’t see all the time in that profession. I had a few bad experiences at other DMV BMW’s dealerships (looking at you, Rockville) but here at Passport every step was great. Ceandria provided me with answers to any questions I had about BMW’s very quickly, confidently and with great knowledge whether via email, at the dealership or on the test drives. Even when I returned home the next day she reached out to see if I had any questions or concerns about the vehicle I purchased. The great experience didn’t stop at Ceandria. Once I went to finance to sign papers Hannah greeted me with a smile and made me feel at home just as Ceandria did earlier. Hannah was able to provide me with information about different payment options, rates and any available add-ons with great knowledge and understanding. She was very easy to talk to and easily described all of my options in purchasing my new car. It is easy to tell that both Ceandria and Hannah enjoy their jobs, do them exceptionally well and with confidence. Both made me feel at home. I traveled 2 1/2 hours and my next car buying dealership will begin and end with Passport.

Had a really positive experience at Autogiants Mitsubishi. Jeremy Scott was fantastic to work with. He was attentive without being pushy and made sure all my questions were answered. The whole process felt straightforward and transparent, which I really appreciated. Jeremy made the experience easy and enjoyable—I’d definitely recommend him and the team at Autogiants to anyone in the market for a vehicle.

Devon was very helpful. As always I enjoyed to come to dealership get professional and kind service and feel welcome. he is asset yo BMW. and Thaks

My husband and I purchased a vehicle from this dealership and it was a great experience. Our salesperson Jeff was very knowledgeable and helpful, and our finance POC Sarah was wonderful also. The overall process was very smooth and we would definitely give them our business again.

professional attitude. seems honest. Seems to be genuinely interested in making a sale. Better than most i have experienced

I purchased a 2019 BMW 430I from Elite Auto Brokers in April and I absolutely love it. My sales rep (Fred) made the car buying experience super smooth. I went back yesterday to get my door checked out. I spoke to Bob and Liat on the phone before I made the long drive. They quickly confirmed a perfect time for me to bring the car in. I was kindly greeted by Bob the moment I pulled up, parked and hopped out my car. Jared took it from there. Jared and the techs had my car out the garage and me on my way in less than 35 mins! Absolutely great customer service from EAB!

Julie Wharton patiently walked me through my automobile servicing and was incredibly helpful and professional!

Mr. Jose Redd is the employee you want to work with. I had the great fortune of helping my niece get her first car. We had been to other dealerships where we first had to get the attention of a salesperson just to see if we could find a car for her. When we walked into Jim Coleman, Mr. Redd immediately walked up to us, and asked if he could help us. His demeanor indicated to me that this was going to be an outstanding experience. Mr. Redd was attentive. He answered every question from our party of four and at the end of the encounter, it felt like we had made a lifelong friend. When we moved over to finance, I expected to be pressured and we were not Mr. Bienvenue was outstanding and the great customer service experience we had started hours early was extended into the contracting process. I have bought four cars before. This was by far THEEEEEEEEE best experience I've ever had in my life. I wish that I was in the market to buy a car (I'm not because my car is three years old) because I would definitely want to broker my deal with Mr. Redd. Outstanding! Personable! Attentive! Excellent! I recommend Mr. Redd without reservation. Thank you for making my niece's first car buying experience one she will never forget.