Used BMW sedans for sale near Frankfort, IL

I’m not much of one for writing reviews, but in the case of Infiniti of Naperville, the extraordinary and impeccable service and attention they have recently provided me must be acknowledged. Short story – I needed to have them replace the engine in my Nissan Maxima. Jon Vargas, my service rep, arranged to get an engine delivered to the dealership within the next couple of days, and then have it installed and the car ready no later than Saturday just before I was to leave on vacation on Sunday morning with my daughter for a week. Saturday came and as promised the car was ready. I picked it up, and on the way home from running a few errands, the Check Engine light came on. At first I figured it might just be a “nuisance” sensor fault, and thought it’d be OK. But once home, without going into details, more severe symptoms arose - the car would no longer start, all kinds of error messages were appearing! I texted Jon in a panic, not sure what to do as I was leaving on vacation the next morning, and the dealership was now closed. In response, Jon said he’d come right over (and also had his lead tech come over) - they drove over to my house (after their working hours – they were “off the clock”!) and personally spent 2+ hours trying to diagnose and fix the issue. Unfortunately, they could not restore functionality. At this point I’m scurrying around trying to arrange a last minute rental car that I could pick up Sunday morning (at a potential cost of $600), but Jon was having none of that. After a flurry of phone calls to the owner/general manager, they arranged for me to be able to pick up a loaner car at the dealership on Sunday AM. Not only that, Jon came and picked me up Sunday morning at 7:30 to take me to the dealership, where in short order I was able to get a loaner and be on my way on vacation an hour later. So this was a long story, but it serves to demonstrate what I feel is, in my experience, unmatched customer service. They made a promise that my car would be ready, and available for my upcoming vacation. When through no fault of their own it wasn’t, they did EVERTYTHING to make it right – coming over to my house when they were not “on the job” and had no obligation to do so, opening up the dealership on Sunday morning to provide me with a loaner vehicle, ferrying me there. These are simply extraordinary measures that demonstrate the ultimate in customer service. It would have been so easy for them to simply blow me off and say “we’re closed, have the vehicle towed here Monday morning”, and probably most dealerships would have. But not Infiniti of Naperville – the folks are the salt of the earth. I’ll never go anywhere else again.

My fourth BMW vehicle and clearly most luxurious and advanced technologically. Hybrid model allows for performance, efficiency and fuel economy. My next BMW will be all electric.

CJ JosephSan top service advisor for me and is the only reason I come back for service at Laurel Westmont

The pick up is incredible. The versatility of Ecco/comfort/sport mode makes for both fun driving and practical cruising experiences. The details are carefully crafted typical of a German auto!

Jacob always takes exceptional care of me and my BMW. He’s been at the same level of excellence without any issues in the last six years.

Facilities are clean. Car checked by CS rep. Anything needed beyond routine is discussed with you. Kept informed of progress on repairs. Everyone is courteous.

Oil change went well. They did brake fluid and rotate tires. All went fine. Did take over three hours and I did have s as n appointment

Courtesy from Jacob goes a long way with his professional service. His team seems to deliver great updates to me each visit. Thank you so much to Jacob Murrar.

Mateen has been very helpful in our decision as to which vehicle to choose. He laid out options and scenarios that guided our decisions. Mateen was open to questions, he provided clear answers and has kept a pleasant and cheerful demeanor throughout our transaction that we left happy and content. Highly recommend him.

Car is amazing, basically a German Rolls Royce. Build quality is first rate. Very comfortable seats and multi adjustable with massage. User interface is great with a small learning curve. Very aggressive styling and the Swarovski running lights are super cool. Destroys the competition from Benz and Audi. Twin turbo V8 best engine built. If you’re looking for a big luxury cruiser, this his is it. A bit expensive but worth it. Best in class.

Alex helped me as much as he could and did an amazing job at it. Meaning this is the first time I came to purchase a used car without the help of a co signer. He did a fantastic job at getting what needed to be done, done. Thank you for your help. A big help also goes to Moe in Finance department. He helped me and went through all the details to get me in my new car as fast and reliable as possible. Thank you both.

This car met all my needs. It has so many features that I love. It’s sporty yet stylish. It’s comfortable and is perfect for what I was looking for. You definitely get back for your money. Has cool features the heated steering wheel, panoramic sunroof, and much more.

I needed air in my tire. Went to the dealership without my key fob. Turns out I needed a new tire rather than just air. Service would not change the tire without having the key fob. I insisted that the digital key on my phone would be just fine. Once we got past that hurdle, the work was done promptly. No complaints.

Five star rating because of my service advisor Jacob Murrar. He is always responsive and answers my questions.

Went in this morning for a maintenance check up on my truck outstanding service as usual no complaints

Good service good attention nice place to visit. I will add just one thing at the service shop, a bilingual employee thanks.

Jacob is an outstanding as a service advisor . He is polite, understands the business well and represents Bmw quite well

Appreciate the excellent service provided by Mike A and the service team always providing amazing service.

Friendly people in the building and outside the building too. It was nice to get coffee. Test drive was completed abd successful.

Everyone i dealt with at the dealership was very welcoming. They were also quick and efficient getting me into my new vehicle.

I’ve owned this car for 2 years and payed it off and I want to say that this is the best car I have bought, The performance and the high build quality also very pleasing seats! This car is overall reliable with 32k miles on the dashboard with routine checks. Overall the experience of this car is almost unmatched with the other cars I own like my E53. Best car I owned!!!

Paul was great to work with. Easiest car buying experience I have ever had. Paul knew I was an hour away from the dealer, and was very honest over the phone regarding the details of the car (most dealers are not). His manager Nick was also very honest and great to work with. He was very creative to think of ways to close the deal, to get us both what we want in the end. Thanks guys!