Used BMW sedans for sale near Ingalls Park, IL

I purchased 430i recently and experienced a really great customer support and I am fully satisfied with its customer support procedure and policy. The sales person was also kind and ready for my prompt request.

I purchased this car in 2017 it was a high mileage off lease corporate vehicle, 78K miles to be exact. Outside of normal wear and tear, the only issues I've had was/is a gasket somewhere that made smoke on the interior coming through the vents and my amplifier went out on me. The car now has a few miles under 200K and still runs like a dream.

I’m not much of one for writing reviews, but in the case of Infiniti of Naperville, the extraordinary and impeccable service and attention they have recently provided me must be acknowledged. Short story – I needed to have them replace the engine in my Nissan Maxima. Jon Vargas, my service rep, arranged to get an engine delivered to the dealership within the next couple of days, and then have it installed and the car ready no later than Saturday just before I was to leave on vacation on Sunday morning with my daughter for a week. Saturday came and as promised the car was ready. I picked it up, and on the way home from running a few errands, the Check Engine light came on. At first I figured it might just be a “nuisance” sensor fault, and thought it’d be OK. But once home, without going into details, more severe symptoms arose - the car would no longer start, all kinds of error messages were appearing! I texted Jon in a panic, not sure what to do as I was leaving on vacation the next morning, and the dealership was now closed. In response, Jon said he’d come right over (and also had his lead tech come over) - they drove over to my house (after their working hours – they were “off the clock”!) and personally spent 2+ hours trying to diagnose and fix the issue. Unfortunately, they could not restore functionality. At this point I’m scurrying around trying to arrange a last minute rental car that I could pick up Sunday morning (at a potential cost of $600), but Jon was having none of that. After a flurry of phone calls to the owner/general manager, they arranged for me to be able to pick up a loaner car at the dealership on Sunday AM. Not only that, Jon came and picked me up Sunday morning at 7:30 to take me to the dealership, where in short order I was able to get a loaner and be on my way on vacation an hour later. So this was a long story, but it serves to demonstrate what I feel is, in my experience, unmatched customer service. They made a promise that my car would be ready, and available for my upcoming vacation. When through no fault of their own it wasn’t, they did EVERTYTHING to make it right – coming over to my house when they were not “on the job” and had no obligation to do so, opening up the dealership on Sunday morning to provide me with a loaner vehicle, ferrying me there. These are simply extraordinary measures that demonstrate the ultimate in customer service. It would have been so easy for them to simply blow me off and say “we’re closed, have the vehicle towed here Monday morning”, and probably most dealerships would have. But not Infiniti of Naperville – the folks are the salt of the earth. I’ll never go anywhere else again.

My fourth BMW vehicle and clearly most luxurious and advanced technologically. Hybrid model allows for performance, efficiency and fuel economy. My next BMW will be all electric.

I appreciate Jacob in service with the knowledge and his eagerness to support me in the care and maintenance of my car

Mateen has been very helpful in our decision as to which vehicle to choose. He laid out options and scenarios that guided our decisions. Mateen was open to questions, he provided clear answers and has kept a pleasant and cheerful demeanor throughout our transaction that we left happy and content. Highly recommend him.

CJ is an excellent service advisor. He is honest & explains recommendations for my older BMW. He and I have done maintenance on my vehicle over the last few winters. I am very satisfied with how the vehicle performs!

Everything was handled with care and concern I felt heard and was given a loaner to run my local errands. My agent was very helpful.

No problems in the three years I have had the car. Great for commuting and for long trips. I have had no major expenses or issues

Everything went as expected. An hour this time and a car wash was great at the end. Jacob kept his promise. Him getting me in and out with a nice clean car.

Knowledgeable representative such as Jacob Murrar does an accommodating and tailoring job to my need

Great experience buying my Range Rover! Very helpful. Honest! Car exceeded my expectations when delivered (bought remotely and delivered). Staff very knowledgeable and provided all information about the car without pestering me with excessive sales pressure. Will go back!

Recently purchased 2013 bmw 528i Xdrive - Alpine white over cinnamon brown beautiful spec. 80k miles - 6 months later no problems. Equipped with cold weather package - and 360 camera. Amazing technology for the year. The illuminated door handles at night really provide a luxury feel before entering the comfortable interior. Extremely smooth drive but then you put it in Sport mode and everything changes - faster throttle response. Tighter steering, propelling you forward leaving everyone in your rear view. The sound system although not specified as Harman/Kardon still is loud enough for me to not care. Really loud and stock Bluetooth connectivity is great. Engine has light rattle sound on start up but it’s a common noise for that base engine and gets quieter when engine warms up. First bmw and easily stands out as one of my favorite cars owned to date.

My wife and I have a 25 year five car relationship with Volvo of Oak Park in great part due to the professionalism and personal touch of Mark Kubil in the service department. He consistantly makes service appointments convenient, comprehensive and efficient. He is a great ambassador for this dealership.

Friendly people in the building and outside the building too. It was nice to get coffee. Test drive was completed abd successful.

Lauren Gall, our sales person, was very personable and easy to talk to. She knew the 2018 Santa Fe inside and out and she understood what we needed in order to be able to afford the car. She made the process very smooth and enjoyable!

I really like this car. It's very responsive, fast, stable, great turning and traction on the road. I gave it all 5 stars but please know that I ordered it new with the features and interior that I wanted. I live in the North East, so I got the all-wheel-drive.

Great service, fantastic service advisor, and a wonderful dealership! Jacob is a pleasure to work with.

Jacob Murrar is highly professional and the staff there completed my work in a timely manner.

Worked with Vesna and she was awesome- highly recommend her! The whole team was great- loved our finance girl too! She was super thorough! Our whole experience was painless and simple. Loved our experience at Laurel BMW and love my car!!!!

Overall amazing experience. Really never have problems with service here. Employees are great and go the extra mile. Might need a snack bar. But waiting area is usually always empty so it is quiet and relaxing

Went in this morning for a maintenance check up on my truck outstanding service as usual no complaints

Car is amazing, basically a German Rolls Royce. Build quality is first rate. Very comfortable seats and multi adjustable with massage. User interface is great with a small learning curve. Very aggressive styling and the Swarovski running lights are super cool. Destroys the competition from Benz and Audi. Twin turbo V8 best engine built. If you’re looking for a big luxury cruiser, this his is it. A bit expensive but worth it. Best in class.

Facilities are clean. Car checked by CS rep. Anything needed beyond routine is discussed with you. Kept informed of progress on repairs. Everyone is courteous.