Used Cadillac CT5-V for sale near Commack, NY

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS

This has got to be one of the favorite cars that i have purchased. All Black, White interior, CT5-V (non-Blackwing). There is ample power via all wheel drive to get out of its own way. Handling with the magnetic ride suspension is incredible, with it being a very comfortable highway ride, but put it into track mode and it really kicks xxx! The car is very solid, unlike other cheaper sedans i have had as rentals. Interior is nice, plenty of room, and very comfortable massaging seats. While this isn't the CTS-V with 600 HP, this is a great alternative for an everyday car, that can handle winter, but still give you a great thrill!

I submitted an internet inquiry overnight, and as soon as they opened, Ephraim Senteio promptly reached out to me. I was very upfront about my busy schedule running multiple businesses and mentioned that I didn’t have time for window shopping. Ephraim completely respected that and connected me with Client Advisor Sam Al-Hajjaj, who was absolutely phenomenal. Sam worked efficiently to provide great pricing and handled my trade-in with care, making the entire process seamless. Jake DeMattia from the Genius Center was incredibly helpful, ensuring I had all the information I needed about my new car. Danny Rodriguez in finance was both friendly and efficient, making the final steps of the purchase smooth and stress-free. I purchased an X5, and I couldn’t be happier. 5 stars! My only feedback, as someone who frequently purchases high-end vehicles (Range Rover, Aston Martin, Acura, etc.), is that the dealership can get very busy and you can tell the staff was overwhelm, I think some technology could help them because people would get lost in the waiting room like we did :). This is understandable, especially on a weekend and the last day of the month—partly my timing. Overall, I look forward to building a long-term relationship with this amazing team. After almost 10 years, I’m thrilled to have a BMW back in my garage. Highly recommended!

Just had the best dealership experience anyone can possibly have, usually you need to go back and forth and back and forth, try and wheel and deal, you receive misinformation on the car or something shady. In a nutshell the car was as described, and the dealership took care of some other loose ends to make the deal push through rather quickly and painlessly. Lucinda was the salesperson I dealt with that made this experience the best one I've had. Pepe Cadillac will definitely be an option when we look for our next automobile.

I gave up a 2018 Mercedes AMG GLEs Coupe, almost 600 HP and lots of great features; nearly $130,000 new. I traded for a 2024 Cadillac CT5-V, and my only regret is not doing it sooner. I love this thing, but realize I'm a sedan guy so that may influence my rating. The caddy is awesome, gorgeous exterior, great performance, great technology, and fun to drive. I got the upgraded interior so I don't have the complaints I've seen elsewhere on the interior quality. If you're like me and still prefer a gasoline performance car that gets decent mileage, I highly recommend this car. Love it!

Just a beast!! Just doesnt ride as nice as my Escalade and CT6 V BW. So much quicker off the line and from moving than my CT6 V BW. Kinda wish I got the electric blue over the darker blue but my loss. Gas guzzler but it is a beautiful car that is stylish.

Steven Wesley was a tremendous Porsche Brand Ambassador. He made the purchase of my new Porsche seamless. If you are in the market for a Porsche, I highly recommend Steven’s services.