Used 2020 Cadillac Escalade ESV Base for sale near Phoenix, AZ

This Review all about Sharr Garza! She is the only person you want to deal with at this location. The patience and time she took explaining things to me was above and beyond appreciated. She communicated and even double checked my car and found things the collision shop missed and I wasn’t even upset about it because she was honest, upfront, and got everything ordered and fixed right away! She really makes it a point to make sure the customer is fully taken care of and satisfied with their service! As far as I’m concerned she should be the Manager of this location! Employees there could really learn a lot from the way she does things.

Excellent mechanical upgrade from earlier series. Handles like a vehicle half its size with great transmission and suspension. Great ride quality and overall handling. Reliable thus far - 40K miles on it with one issue needed warranty replacement (starter motor). Unfortunately, the vehicle's overall ownership experience is marred by their utterly terrible CUE system. it is called "Cadillac User Experience" when it should be called "Cadillac User Exasperation". The system and touchscreen are about a clumsy as you can get - seems as if they were designed by engineers who never actually used their own creation. The CUE fails on several levels - the touch screen is overly sensitive and non-responsive at the same time (yes, we did run the "calibrate" function several times..did not help). Second, the system fails the "reasonable user test"; you cannot fully use front/rear controls, traffic controls, vehicle controls without referring continuously to the manual (there is a separate one for CUE - a real joke). Basic functions work ok..once you try to do something slightly non-stardard whoa be unto you.... Third, the navigation system is frozen in the mid 2010's....the traffic calculation for trip time is plain wrong (yes, the XM traffic information source is connected)....this is supposed to be a top-of-the line Cadillac in 2020!! to hire someone from Audi/BMW or somewhere else to show you how to do it...simply inexcusable for a "best effort" vehicle from GM in 2020 model year, let alone 2023! Lastly, the front seats have more adjustments/controls than you can count, yet the seat are uncomfortable over long distances - (yes, a separate indecipherable manual!)...also with the seats, the heat/cooling ventilation is less effective the the first Escalade we owned (a 2007 model)....way to go Cadillac. A very good vehicle that should be MUCH better given its cost and supposed statement of the BEST that GM can do for its vehicle type...FYI..we did have the premium version...

Just purchased a 2013 Evoque and the transaction was the best I ever had. All the negotiations were completed over the phone or text and the car was delivered to my home that was 100 miles from the dealership. Thanks to my salesman Daniel Smith.

It’s a beautiful car love the style and the handling It will be a great car for us to vacation in and drive every day

Kian Motors in Plano made my car-buying experience absolutely fantastic! The team was incredibly friendly, transparent, and genuinely helpful from start to finish—no high-pressure tactics, just great service. They offered a fantastic selection of well-maintained used vehicles, provided free CARFAX reports, and worked with me to find the perfect match for my needs. The process was smooth, quick, and stress-free, Hands down one of the best dealership experiences I’ve ever had—highly recommend Kian Motors to anyone looking for quality cars and exceptional customer care! 5 stars all the way! 🚗✨

The Escalade ESV has met or exceeded all expectations in the short time I’ve owned it. The ride is smooth, and it has all the cool “extras.” Its a 1st class ride!

I so enjoyed working with Robert he was kind there was no pressure they have many nice cars on there lot I highly recommend this dealership

this suv meets all my needs power and mileage great has alot of upgrades very smooth ride very good acceleoation like that it has led for lighting