Used 2024 Cadillac Escalade ESV for sale near Rye Brook, NY

Everything proceeded smoothly and efficiently. Loved the fact that all of the work was covered buy warranty or the insurance we purchased. Especially appreciative of the pick up and drop off service. Sure beats hanging out at the dealership 😄.

Very professional courteous informative honest and eager to satisfy They delivered the like new very satisfied

It’s a good dealership: you get a fair deal. Just inconvenient parking and location: Andy Yew is a very caring salesman. I got a better deal here than at Security. All good. Ed

I cannot express enough how positive this buying experience was for me. Having purchased numerous performance vehicles in the past, I can confidently say this out-of-state purchase exceeded my expectations. Royce was exceptional! He promptly responded to all my text messages and phone calls. He truly is a man of his word. Royce went above and beyond to pick me up when I arrived in New York and drove me to the vehicle. I wholeheartedly recommend Sawmill Auto.

Lorena was a great help and very professional from first meeting to pick up if my new car

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS

As soon as I arrived to the dealership I saw the exact car on line in the lot....my dream car that is. Not even 2 minutes of looking at my baby a sales man handed me the keys. The guts at Yes auto are a delight to work with. I highly recommend this dealership.

I liked that they offer pre-qualification through Capital One without a hard credit hit. I filled it out at night, had a preliminary answer by morning, and went in already knowing what numbers to expect. It saves a lot of stress.