Used Cadillac Escalade ESV for sale near Haslet, TX

In the interest of fairness, I wanted to follow up on the negative review I left on Dec 20, 2022. The dealership, specifically Shaun A reached out to me and apologized for the miscommunication and inconvenience they put us through. And after some discussion, he agreed to lower the price of the the Edge that we were interested in by $500. It was an overall good deal and my wife and I accepted the offer and completed the sale that same day. No issues with the sales process and the paperwork was handled professionally and efficiently.

Excellent mechanical upgrade from earlier series. Handles like a vehicle half its size with great transmission and suspension. Great ride quality and overall handling. Reliable thus far - 40K miles on it with one issue needed warranty replacement (starter motor). Unfortunately, the vehicle's overall ownership experience is marred by their utterly terrible CUE system. it is called "Cadillac User Experience" when it should be called "Cadillac User Exasperation". The system and touchscreen are about a clumsy as you can get - seems as if they were designed by engineers who never actually used their own creation. The CUE fails on several levels - the touch screen is overly sensitive and non-responsive at the same time (yes, we did run the "calibrate" function several times..did not help). Second, the system fails the "reasonable user test"; you cannot fully use front/rear controls, traffic controls, vehicle controls without referring continuously to the manual (there is a separate one for CUE - a real joke). Basic functions work ok..once you try to do something slightly non-stardard whoa be unto you.... Third, the navigation system is frozen in the mid 2010's....the traffic calculation for trip time is plain wrong (yes, the XM traffic information source is connected)....this is supposed to be a top-of-the line Cadillac in 2020!! to hire someone from Audi/BMW or somewhere else to show you how to do it...simply inexcusable for a "best effort" vehicle from GM in 2020 model year, let alone 2023! Lastly, the front seats have more adjustments/controls than you can count, yet the seat are uncomfortable over long distances - (yes, a separate indecipherable manual!)...also with the seats, the heat/cooling ventilation is less effective the the first Escalade we owned (a 2007 model)....way to go Cadillac. A very good vehicle that should be MUCH better given its cost and supposed statement of the BEST that GM can do for its vehicle type...FYI..we did have the premium version...

Excellent experience at Dallas Lease Returns. Chris Mikell was great to work with. The entire process was quick and with none of the stress or pressure that often accompanies car buying. I would definitely buy from this dealer again!

Juan was great to work with. We communicated only through email and text and everything he told me was correct. Process was easy and great to work with the team.

I had a great experience. My salesman was Erick Alonso and couldn't ask for a better guy. I would recommend him and the dealership. They will take care of you.

Absolutely love this SUV. beautiful in every way. after 88k miles there are only 2 negative things i can possibly say 1) the auto-braking feature while backing up will give you whiplash if somebody walks the vehicle but its a good thing just very violent. 2) she is the biggest thing on the road that you dont need a special license for which makes my wife terrified to drive it. she has definitely become a passenger princess in it which i kinda dont mind because i get to enjoy the joy of driving it all to myself.

Need a little more information when buying tesla for first time Didn't know how to set my home setting. Home Home Home Home Home

The 2023 Cadillac escalade is absolutely beautiful, it has more features than anyone needs, (which makes it fun) Nice technology. Beautiful interior finish, beautiful exterior. The only downfall was on delivery we had a cut in some leather that GM stated was not a factory cut and they would not cover it, as well as a scratch in the window that they did cover. I find it frustrating that they so easily can deny any damage to the interior even on the day of delivery! The part is $1500.00 for a small piece of leather armrest, thank goodness Hansen motors in Brigham City were amazing and stated they would take care of it. We love the car, I just wish the Big GM would be a little bit more proud of their delivery and do a little better on the Pre-delivery and have ownership when something maybe wrong.

Excellent service. I was well taken care of by a fantastic service advisor. Actually suggested some very helpful additional service items and ensured it was all completed quickly

Lance Libby very helpful in answering all my questions, quick to text me back to keep in touch with me with updates on new models coming in and available. Excellent Sewell service.

Lots of Cars available Easy to maneuver web site prices are reasonable . I did not purchase at this time but would consider I have a later time

It’s a beautiful car love the style and the handling It will be a great car for us to vacation in and drive every day

I recently purchased an Audi A6 from Epic Motors. The only complaint that I have is that I cannot give them more than 5 stars…they deserve it. Their professionalism, communication, timeliness and transparency were outstanding. From start to finish the process and interactions were not merely transactional but they were personable. Cristian, Mo, and Jose were excellent. Without hesitation I would recommend Epic Motors to others, and I would unreservedly purchase from them again.

Exceptional. We put it together on the website and they had it built. It's an amazing work of art. Enough so that 2 people offered to buy it before it left the dealership. Gorgeous vehicle.

My car buying experience was great. Edwin my salesman was awesome. He answered all of our questions. Was easy to deal with and made the car buying process painless. Did an amazing job on the walk around and delivery making sure to set up my phone, GMC app and demonstration all the features before leaving the lot. Ron in finance was great as well. Overall I am completely satisfied with the purchase of my new vehicle from Hiley GMC. Sincerely a 100% satisfies and loyal customer for life, Tony Bruncati

I had a great experience, and was able to purchase a car that will benefit me and my family!

Our ESV is my wife’s daily driver and grandson hauler, and it’s proven to be an incredible vehicle for family road trips as well. 46k miles, had a couple of the common issues (trans shudder, CUE failure), but Dimmitt Cadillac provides fantastic service and overall, the ESV is very reliable. Nicely equipped with tech and safety, the interior still looks new, V8 power and 21 mpg at 75mph loaded with people and luggage, and a smooth, quiet ride that just soaks up the miles.

I owned a previous Escalade and I just knew that I wanted to own another one .....very professional at Dutton In Riverside Jesse Salesman was great thank you fast and easy

Trae was outstanding in his customer service. He listened to what we needed as well as wanted in a car and delivered. He made the buying experience one that normally is a stressful time into a relaxing one.

The Escalade ESV has met or exceeded all expectations in the short time I’ve owned it. The ride is smooth, and it has all the cool “extras.” Its a 1st class ride!

we bought a 2021 GMC Denali online salesperson Robert Perry was extremely helpful and a pleasure working with would recommend this dealership

Will definitely be using a Sewell dealership again in the future. No hidden fees, straightforward. Great to deal with. Highly recommend!

Nice sales people. Easy to work with, but would not move on the price of the car.

We’ve seen the commercials about the Sewell experience and ours wasn’t much different, as advertised! I worked with Avery and he was communicative, transparent, and efficient. I went in and out in less than an hour. Don’t think it’ll be our last time here.