Used Cadillac Escalade IQ for sale near Mountain View, CA

Joe my service adviser is very helpful , courteous & knowledgeable. He took care of my car issues in a timely manner. The breakfast bar was delicious.

I wrote a review a couple of days ago, but have since worked with Cadillac to resolve this issue and while it will not let me edit the last review I can post a new one. Working with service centers can sometimes be very challenging, especially as a woman that does not know very much about cars. It's essential to me that I am able to go to a place that I know I can trust. In February of 2022 I took my car to this dealership to get a new key fob after losing one and have my transmission inspected. My car was under an extended warranty and they were able to replace the transmission control solenoid and get both of my new key fobs under warranty and at the end of the day it only cost me $46! Along the way Tim Radice, my service consultant was absolutely phenomenal. He kept me updated and made countless calls to my different warranty companies to ensure I was spending as little out of pocket as possible. Within a week I had my car back. Sadly shortly after my transmission started acting up again and the problem was much worse. I took it back to the dealership and found out that the transmission cover had warped and it was going to be a $1,500 fix because my warranty had just expired. Tim did everything he could (he's awesome like that) and put me into contact with the service manager, Paul. From the moment I got on the phone with Paul I could tell he was handling this with the upmost professionalism. He was kind and patient and he let me spend 10 minutes walking him through the initial repair to my cars current state. Paul quickly jumped into action and got on the phone with GM to figure out why this was happening. He called me back after speaking with GM Engineering and let me know that there was some critical information GM had not relayed to them. Apparently any time you replace the solenoid you need to replace the cover as well, because it disrupts the seal and often causes transmission fluid leakage. Paul said they would 100% cover the cost of labor and asked if I would cover the $149 part, saving me over $1,000. So if course I said yes! They had no LEGAL responsibility to offer me this, especially given that they had no way to know this information at the time of the initial repair. It is; however, the right thing to do given that the issue stemmed from the initial repair. I am so thankful that Paul, Tim and the other Cadillac team members did their best to take care of me in this situation. Car troubles are never fun and are almost always quite costly. It's worth it to go to a place you can trust - and this is it.

Thanks Again Mercedes of San Antonio for the Service on my ML63 AMG!! New A/C Compressor and Control Panel.. car blows cold air again!! Thanks Tyler and the service department!!

I was able to contact a salesman after hours by text and arrange for a viewing the next day. When I finally arrived on Saturday evening my selected vehicle was standing by for a viewing and a test drive. Afterwards we did the paperwork and I was helped by the salesman in making a domestic wire transfer through my banking app on my phone. No cash or checks necessary! Once the wire went through the service department changed the oil, detailed the vehicle and set the tire pressures. I was able to make arrangements for a delivery to my home saving me a trip and several days of anxiety. My salesman kept me informed at every step. The vehicle I chose was in great condition inside and out which speaks to the quality of the vehicles on the lot. I feel like I got quality service even though I didn’t purchase the most expensive vehicle on the lot, by a longshot. I also had the opportunity to purchase a great warranty for my vehicle, which I found to be surprising that it was available at all. I look forward to working with Kearns again in the future for my next big purchase.

⭐⭐⭐⭐⭐ Big Star Cadillac absolutely lives up to the name. From start to finish, this was one of the easiest car-buying experiences I’ve ever had—and that’s saying something. They had exactly the Cadillac I was looking for, and even though I was buying out of state, the entire process was smooth, simple, and refreshingly stress-free. Huge shoutout to George—his communication was top-tier. Quick responses, clear answers, zero runaround. Every question I had was handled promptly, and I always knew exactly what was happening next. No pressure, no confusion, just solid customer service done right. Buying a car should feel exciting, not exhausting—and Big Star Cadillac nailed it. I’m very confident I’ll be using them again and would recommend them to anyone looking for a seamless, professional, and actually enjoyable car-buying experience. Thank you!

Would like to congratulate Shelly , she was an amazing sales rep. Not only she has a high knowledge about the cars but more importantly she listened to our needs, she expedited the process and gave us what we wanted ! Our Acadia Denali , Bravo, Shelly ! Shelly has a great sense of humor , she?s kind , smart , professional & an extraordinary person ! Thank you!

My experience with James Quinn was A+. He was courteous, professional and made the process relaxing. Upon entering Stanford, everyone I encountered was inviting and polite. I am definitely going back there for my next car.

Very friendly, honest dealers. Open about what we were paying for, and quite flexible in negotiations. Patiently and fully answered our questions. They went out of their way to make sure that we were completely satisfied with our purchase. Would highly recommend Premier Subaru to anyone shopping for a car.

Stevenson Hendrick Honda Wilmington worked out wonderfully for me. All interactions were not only accurate and efficient but were quicker than expected. Will Stanley made sure that I was well informed and kept me up to date on all of the necessary steps in purchasing a car from out of state. He willing provided answers to my specific questions and also volunteered additional details that he thought would help me make decide on the perfect vehicle for me. The inspection of the car and fixing the discovered problems was a great idea to ease my concerns about purchasing a used car. Will was very patient and stayed late as my credit card company was concerned about the large out of state down payment amount but after jumping over multiple hurdles with multiple managers we were able to get the charge okayed. Thanks again Will for hanging in there with me. Will also lined up a transport company that was able to ship the car directly to me which was very convenient. It even showed up earlier than originally estimated. I would recommend Will to anyone looking to purchase. He is a true professional.

Very responsive and helpful! Also understanding when I chose to purchase a car closer to home.

Malachi is an excellent service advisor. He is clear, knowledgeable, and patient. He explained everything thoroughly, making the process easy to understand and stress-free. Highly recommended for outstanding customer care.

Justin was very helpful in getting my truck for me and was very excited for me, He did everything I asked and went over the whole process with me and made sure that I got what I wanted

The team here is second to none! The service is stellar across the board. I have NEVER had such a pleasant experience when buying a vehicle. IThey truly do treat you more like a family friend than a bag of money. The personal aspect is what makes me smile when I think of this team. Shout out to Brian and Clay in Sales and Jerry in Finance. These guys are amazing! I wish I could just hang out with them since I don't buy cars THAT often. lol You won't find a better team in car sales!

We shopped at a few different dealers throughout our search for a used truck and Casco Bay Ford was by far the best experience we had from start to finish. They were courteous, professional, knowledgeable and the dealership and vehicles were all in great shape! We will likely not go anywhere else for future purchases and I have already started recommending them to friends.

The dealership is very pro-active when servicing my vehicle. I appreciate their detailed & full vehicle inspection which spots & corrects minor issues before they become major problems.

Have bought a 2018 Silverado and a 2025 trax 1RS. Just had service to the Silverado and it was completed in a timely manner. The cost was a little high but what isn?t costing more now days.

I recently purchased a vehicle from Jacqueline Barlow at Victory Chrysler Dodge Jeep Ram. She was FANTASTIC! I had been in contact with her since May, 2024, not only did she help me find the right vehicle for me she also spent the time to get to know me as an individual, which also helped her find the right vehicle for me and my needs. From now on she will be the be the only sales woman I will buy a vehicle from.

I can't express how great the experience I had with Ray Dennison Cadillac, Buick and GMC. Troy Caldwell was amazing. He explained everything, gave me options and was just awesome. I will recommend this dealership to everyone. Thanks again Troy! I LOVE LOVE LOVE MY BRAND NEW BUICK ENCORE!!!!

What can I say. I have purchased 5 cars from Cadillac of Las Vegas over the years (the last 12 to be exact). They are a class act. My Sales Associate, Mindy Martin, is the best. Look no further. She has sold me every car that I have purchased from there from Tahoes, XT5, two previous Escalades to my current, Escalade V. I would never go anywhere else or recommend any other dealership. Mindy goes out of her way to make sure I get exactly what I need regarding upgrades, extras and warranties. I cannot say enough good about the selection of vehicles and customer service. You won't be disappointed.

I had a fantastic experience buying my vehicle at Cadillac of Norwood. My sales professional Al was fantastic to deal with. Highly recommend.