Used Cadillac Escalade IQ SUVs for sale near Buckhall, VA

I worked with Solimar. She was very helpful and great to work with. i will do business again.

I wrote a review a couple of days ago, but have since worked with Cadillac to resolve this issue and while it will not let me edit the last review I can post a new one. Working with service centers can sometimes be very challenging, especially as a woman that does not know very much about cars. It's essential to me that I am able to go to a place that I know I can trust. In February of 2022 I took my car to this dealership to get a new key fob after losing one and have my transmission inspected. My car was under an extended warranty and they were able to replace the transmission control solenoid and get both of my new key fobs under warranty and at the end of the day it only cost me $46! Along the way Tim Radice, my service consultant was absolutely phenomenal. He kept me updated and made countless calls to my different warranty companies to ensure I was spending as little out of pocket as possible. Within a week I had my car back. Sadly shortly after my transmission started acting up again and the problem was much worse. I took it back to the dealership and found out that the transmission cover had warped and it was going to be a $1,500 fix because my warranty had just expired. Tim did everything he could (he's awesome like that) and put me into contact with the service manager, Paul. From the moment I got on the phone with Paul I could tell he was handling this with the upmost professionalism. He was kind and patient and he let me spend 10 minutes walking him through the initial repair to my cars current state. Paul quickly jumped into action and got on the phone with GM to figure out why this was happening. He called me back after speaking with GM Engineering and let me know that there was some critical information GM had not relayed to them. Apparently any time you replace the solenoid you need to replace the cover as well, because it disrupts the seal and often causes transmission fluid leakage. Paul said they would 100% cover the cost of labor and asked if I would cover the $149 part, saving me over $1,000. So if course I said yes! They had no LEGAL responsibility to offer me this, especially given that they had no way to know this information at the time of the initial repair. It is; however, the right thing to do given that the issue stemmed from the initial repair. I am so thankful that Paul, Tim and the other Cadillac team members did their best to take care of me in this situation. Car troubles are never fun and are almost always quite costly. It's worth it to go to a place you can trust - and this is it.

Muy agradecida por toda la ayuda en la tienda Bomnin West Kendall gracias a mi vendedor Ciro Pérez

I enjoyed working with Mr. Watkins. He was professional and kind. He always made sure I was comfortable. Mr. Devon did the paperwork and he was no pressure. Overall I got what I needed and asked for. Makes me think I should have asked for more!! lol I am totally satisfied.

The service department is manned by efficient & courteous personnel. Your car is taken to the garage at the appointed time if not sooner. I'm always out of there in no time! Great service!!!

Super nice place and helpful staff, spacious rooms and atmosphere, it created a good and welcoming environment even just for walkthroughs!

We shopped at a few different dealers throughout our search for a used truck and Casco Bay Ford was by far the best experience we had from start to finish. They were courteous, professional, knowledgeable and the dealership and vehicles were all in great shape! We will likely not go anywhere else for future purchases and I have already started recommending them to friends.

I bought a 2021 Mustang Mach E for my son and I thought it would be more complicated getting the $4000 rebate but it ended up taking 2 minutes. Highly recommend if you are trying to get the IRS rebate on EV’s.

Great selections, amazing service ! will do business again in the future ! I was in and out, no games and no hassle like other dealers love to do.

GOOD RAPOR WITH ALL CONTACTS THUS FAR, ALSO GOOD INFORMATION PROVIDED. PLAN TO STOP AT THIS LOCATION TO VIEW THE BLACKWING/S.

The service manager explained the bumper to bumper warranty in better detail. I had to transmission work done. It needed fluid changed but it solved the problem. Small investment saved a major problem. Very easy to talk to. Strongly recommend them

Best service I’ve ever had. Tyler Sullivan was very helpful and made sure my Cadillac is running like new. Thank you.

Bought My Husband a Ferrari for his 50th Birthday from them. Amazing service and best selection and pricing I could find in the country. Top Tier! We will be going back for our future Purchases.

Christopher was very helpful and professional. Make the experience so nice and smooth. I will refered anyone who will be looking for vehicle, of the brands that he sell.

Best experience I had in the longest time in purchasing a car! Every person we met who works there are absolutely professional in every aspect! They don’t pressure you and help you through out the whole process! We found a great dealer where we will be buying all our future cars! Thank you!

8/13/25 visited Sewall Cadillac formerly Ken Batchellor. I’ve had dealings with Joshua Hutcheson in the Body/Collision department. Josh is very professional and attentive to his customers and comes across as a person with integrity! I would definitely recommend visiting Josh for your car needs!

Experience with Josh and Chris were great! They were very helpful and responsive throughout the process!