Used Cadillac OPTIQ for sale near Flat Rock, MI

They contacted me immediately for an appointment for a test drive. Very polite and professional. I had to cancel due to a snowstorm but rescheduled easily and politely. Two days later I received a call that the car sold. So my experience was strictly with phone calls but Was a very positive impression.

Sales person was awsome , even offered his number and help after the purchase was done

Nicole at fields BMW, is the best!! Representation of someone who really cares about customers. She's always smiling, even if your not. Wish more people were like her. BMW definitely has a jewel.

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS

Great experience salesman was awesome. Took only two hours from the time we got there till the time we were driving off the lot bought a really nice car for a low amount of money.

Dan Rubin is a great example of quality customer service and attention to not only the car, but to who owns the car! He gave me an estimate of how long my car would take to be serviced and it ended up being a few hours earlier than expected! Dan ordered me a Lyft to take me to/from home. For some reason, I wasn't getting the notifications from Lyft, but Dan sent me the details of the car/driver/license plate and tracked me on the app! I appreciated that!

I contacted Luther Cadillac thru Cars.com. A representative contacted me within a few mins but I changed my mind about the car and didn't have any more contact with this dealer.

I felt they were honest 1st of all. Can't say that about very many dealerships. They gave the best trade-in value on my 2015 Tahoe (by far). I searched Missouri and Illinois for about 8 weeks and Sapaugh was the best experience Hands-Down. My ONLY fault with my whole experience was getting my paper work finished. It was a cash deal with a trade-in. NO financing needed. But it was a holiday weekend (01/02/2026) only one guy doing the paperwork processing instead of two. NOT a giant deal.

Demon', Jimmy, and Bubba were fantastic in assisting my client with his new Hummer 3X! Demon' helped with securing the vehicle and the delivery process and made sure everything went smooth. Jimmy and Bubba understood the importance of our client's time and made sure there were no hiccups throughout the delivery. Thank you to everyone involved!

Having worked for a multi-dealership firm for a number of years as marketing director, I am very critical of how I am treated when buying a vehicle. Enrique was extremely efficient, very cordial and respected my time. Enjoyed every minute working with him on the purchase of my 2023 Mazda CX-9! His sales manager was also very professional and easy to work with.

Best dealership to work with. Quinton McGhee was our salesman & he was amazing! The process was smooth & easy, as it always has been over the years. Thank you to John Rittenhouse for hooking us up with Quinton and for always providing the best service after the sale.

Great service and experience from Jay (salesperson). Customer service was exceptional. Special shout out to Desmond in the service department.

Fantastic experience from start to finish,Damon was very helpful and knowledgeable in regards to working with me and getting the most for my trade in, very happy with my purchase

They were very responsive and made the process very easy. I would recommend them Awesome

Great explanation of the cars and information. Really a great help and made me feel comfortable.

This is just simply one of the best dealerships I have ever encountered. The Sales Associates Adler and Curtis, even the GSM Bryce were just amazing! It is the kind of customer service that others should replicate. First class.

I got a very quick call from them with very helpful information about the vehicles of interest to me.

Best service I’ve ever had. Tyler Sullivan was very helpful and made sure my Cadillac is running like new. Thank you.

We purchased a 2023 XT6 and had the best experience during this process. I would recommend Lockhart and Chad our salesman to anyone looking to purchase a new or used vehicle. Chad was the best salesman we have ever dealt with. Tom did a great job explaining all the bells and whistles on the new car. We have all of our vehicles serviced at Lockhart also. They are an all around great dealership. Thank you to the team at Lockhart.

The dealership was professional, courtesy, and efficient. We will come back again for future work. Car was clean, runs great, and we are very pleased.