Used Cadillac cars for sale near Rochester, NY

I worked with Steve during my search for a used EV, and I genuinely can't say enough good things about him. Although I ultimately had to go with a different vehicle due to logistics and timing, I really wish I could’ve closed the deal with him. Steve was hands down the best salesperson I spoke with during this entire process. From the beginning, he was patient, transparent, didn't play games and was never pushy - a rare combo in my experience of car shopping. He took the time to understand what I was looking for, explained the details clearly, and even caught important details (like hail damage) before I committed, which shows integrity and a customer-first mindset. He followed up consistently without being overbearing and truly made me feel like he was working with me, not against me. He was proactive and helpful every step of the way. If you're in the market and want to work with someone who's honest, attentive, super friendly and genuinely kind, ask for Steve. He sets the bar for what a car buying experience should be. Thank you again, Steve. I really appreciate everything!

The sales team was very professional, not pushy and let me look and choose the perfect car for me and my family.

The interior is like a space ship! The interior leather is just the color I was looking for. It is so smooth riding and quiet!

Van Bortel has a customer centric reputation that is richly deserved. Because of supply chain issues new cars were generally in short supply in 2022. I ordered my Subaru Outback on 1/20/22 and was HOPING for delivery by early April. Due to various issues ranging from Japan to the U.S. assembly facility in Indiana this district not happen. Van Bortel worked with me every step of the way with updated timelines, timely changes, and even generous pricing allowances to help to ease my ?pain.? They never once ignored or denied my requests. I finally took possession of my new Outback on 5/20 and EVERYTHING went like clock work. I could NOT be happier with my new my new Subaru or with Van Bortel Subaru. They are the BEST!!

Road noise is loud, Water leak in front passenger side during heavy rain or car wash. Engine noise that the tech can’t locate. The XT 5 is a very nice size SUV. For a high end vehicle the warranty should be better in length and milage..

Punctual, helpful and pleasant. Courtesy vehicle was at our service and work was done satisfactorily and on time.

3rd XT5 have had no issues with '19 & '21. Current our '24 is experiencing automatic braking and cruise control issues. The vehicle is in the shop to be fixed. This issue has caused crashes. Our experience was shocking with the system slamming on the brakes while moving. Ido hope Cadillac gets this issue corrected. We are very apprehensive when driving and will be since this occured.

Great Customer Service. After inspecting our vehicle, they purchased our car and gave us a check on the spot. They not only purchased our car but arranged for a LYFT ride to take us home. This was a no hassle process and took less than 30 minutes.

Got a 2023 identical to this 3 weeks ago. Bought it for retirement road travel. Have had 2 SRXs before. Traded in a sweet 2016 ATS Performance coupe reluctantly. No regrets. Electronics are outstanding. Handles better than the SRX. As peppy and nimble as the ATS. Always GM, never disappointed. Value, comfort, performance.

My salesperson, Ricky, made my 2025 Ford Bronco Sport purchase incredibly easy. I had not been planning to buy a new vehicle yesterday when I brought my 2021 EcoSport in for service. But I decided to venture into the showroom and the rest is history. West Herr had many vehicles to choose from and It was easy to fall in love with my new Bronco. Ricky made financing, my trade in and insurance a seamless process. From the time I first stepped into the showroom until the moment I drove away in my beautiful new Bronco, it was about 6 hours! Thank you Ricky and West Herr Ford of Rochester. And Go Bills!

This is the most reliable car we have ever purchased. Still looks like new. Followed all standard factory service scheduled requirements. 55,000 miles to date. On the second set of tires. 2017 XT5 luxury edition.

I bought a Toyota Camry from Waterloo location. I have no complaints. I think can’t remember if the Gus first or last name was graham. Great salesmen. Helped me get the note with marginal credit. Great car

We love our XT5, it drives great and looks great. The only thing is the navigation. You have to plug in your cell phone to get it.

Joe was amazing and very helpful My son needed a reliable car, and he worked with us, to make it happen. He explained everything and guided us through the whole process. Definitely going back.

I love my Cadillac Escalade. Cars are made by humans so naturally they're not perfect. We've been driving it for 7 years with no major problems. My goal is to keep it and get another one soon.

Great easy my salemen Jason was helpful and worked with me highly recommend . well worth the trip.

Steve from sales provided a great experience for the purchase of my new vehicle. He was easy to work with, knowledgeable and very communicative. This is a place I’d definitely use again, with Steve as the sales associate. He went above and beyond to meet my needs and make the process smooth. My purchase was done virtually, so communication was key - Steve delivered!!

Purchase was great price for a quality auto with many options. Provides a quiet, comfortable ride fo a great price. No quality issues so far. Sapaugh in Herculaneum provides great service that can't be beat.

Drove 40 miles to their dealership, but it was well worth it. The sales people are very knowledgeable and understand me. I would buy another car from them the next time. I'm in the market. Thank you to the dealership. It was so Easy to do business with them.

Having owned 1 srx and 2 xt5. Now an xt4, I think it is the most appealing. My loaded sport has all the luxury and safety features. I drive it in sport for kicks, and 2wd for economy. If you don't need cargo space but like the xt5, go for it! Enjoy!

Got everything taken care of while I was there for a recall issue. Appreciate that they were able to do necessary work without having to make another appointment.

Bob Johnson LeRoy delivers exceptional service, honest communication, and a hassle-free buying experience. Their friendly, knowledgeable team makes every visit enjoyable.

Have you ever taken a sentimental journey back to a favorite place only to find that yesteryears landscape may have changed yet the allure and intrinsic beauty of it still shined through filling you with a yearning to make that little spot of the World all yours? Well, that was my reaction when I first saw the CT4. This small Cadillac is very modern looking, yet it inherited the subtle, classic beauty of its distant relatives. The linear lines of its design, (that instantly identifies it as a Cadillac) with a touch of sculpturing make the CT4 appear longer and larger than it is. The handsome modern yet distinctive grill and front end also clearly announces it as unmistakably a Cadillac. Cadillac's designers put some thought in designing the rear of the CT4 giving it an unclutter attractive balanced look unlike many of its competitors' back-ends which shout out "after-thought". (I state my opinion knowing beauty is in the eyes of the beholder). A view of the back of the CT4 boast vertical taillights, another attractive and dateless classic Cadillac signature feature yet modern in their appealing integration around the sides of the rear quarter panels. The Cadillac CT4 presents itself as a nice balance between a small sport and luxury car. I find the modern definition of interior luxury to my liking and its quality and appearance on par, in my opinion, with its competitors which I've sat inside. The CT4 feels like "home". The DIC is easy to read, and the CUE is intuitive and not difficult at all to navigate. Controls are thoughtfully located within reach whether on the steering wheel or on the touch screen. The seats are comfortable and give all the support I need even for a man my size. For a sport car the front seating area of the cabin is surprisingly roomy with plenty of leg room. I do not feel closed-in or cramped in the cabin. As for the rear seating area, it is small and, in my opinion, it is not a car for those with a family nor for those who need to frequently transport others. The trunk is small and not suitable for those who need to haul a lot around. All around visibility when driving is very good and driving safety is augmented by all the safety features that come standard with the CT4. There is very good vision from the large sideview mirrors as well as the rearview mirror. (Speaking of safety features and other desirable options, the Premium Luxury trimline, which I have, offers much more for your money and is well worth considering when looking to buy this Cadillac.). I find I have no difficulty in entering or exiting this car. Some of the many features that tickle my fancy and put a smile on my face are the auto-high/low beam, the rain sensor function, the exterior lighting option which turns on the lights when approaching the car (great safety and convenient option especially at night), the auto locking of the doors (eliminates that nagging question I have when I'm in a rush--"Did I lock the car?"), cornering lamps (so glad Cadillac brought them back). The Bose radio is fantastic. I absolutely love the long linear hood that gives me a sense as to where the front end of the car ends! The CT4 comes with many more options too numerous to list here. The Turbo 4-cylinder engine is powerful and responsive. It took me a couple of days to get use to the fast response and power from it. Driving the CT4 on winding roads is a pleasure and fun. The car moves effortlessly and confidently without swaying. On the straight away it is a pleasure to drive. The ride is comfortable and smooth. I very rarely have the need to drive highways. Most of my driving is local and the car has been consistently averaging around 25 to 26 MPG on premium gas (which is recommended for the CT4). I have not owned this car long enough to attest to the long-term reliability of it but if it is like the other new Cadillacs (and the numerous other GM brand cars) I have owned in the past, it will be trouble-free and very reliable.

They were awesome. The car runs perfect. The financing went well even though my credit was poor.

nice lines, great power,room for 6 passangers, power everything; a true american classic. the el dorado was Cadillac's answer for a sports car in the 60's . ( rides like a Cadillac came from cars just like the 69 eldo. )

One of the best experiences I have ever had. From the initial call speaking to the representative Jordan, boarding a flight out of JFK Airport, being picked up by Jordan at Rochester Airport, Transporting us to the dealership in Avon, all paper work ready to sign. Everyone at the dealership were friendly, courteous, and professional. Thank you for a wonderful experience!!! Michael M.

I have nothing but good things to say about the Carmax in Henrietta, NY, specifically the salesman I worked with, Bill Zachary. Bill found for me exactly what I was looking for and made the process quick and seamless. Bill and the team at Carmax in Henrietta are dedicated to customer service and satisfaction. I have purchased a number of vehicles from various dealerships and I must say that, overall, my car buying experience at Carmax in Henrietta was the best. I highly recommend Bill and the team at Carmax in Henrietta to anyone looking to purchase their next vehicle.

I have had this 2019 Cadillac xt4 for 6 years… during the 4th year someone hit me… the 5 years someone hit me… then I started having issues… I argued with the people at Larson Cadillac about my warranty and the didn’t one to honor it because I had 1 oil change somewhere else besides Cadillac… but I put my attorney on them and got my warranty granted…now it been about 8 months later now my check engine light is back on saying engine speed reduced… so I don’t know what’s the problem…

Loved our experience at West Herr with Tarah. Well worth the drive to Canandaigua! Super helpful, friendly with no pressure! Did all the work for us with insurance and the DMV. We are West Herr customers for life!!!

I only drive about 1500 miles annually. Last year (2024) I bought two of these cars, identical except for interior and exterior colors. No mechanical issuers to date. But the car is too hi-tech for me. I have little knowledge about what many of the knobs, buttons, computer swipes, etc. actually do. The owners manual, which you can purchase for an additional $50 is over 450 pages, I have yet had the time to read it. It comes with a sun roof which I did not want, but had no choice but to get it. It is very complicated, I liked the less complicated cars of yesteryear much better.

Working with Cameron and Dillon was great, after a long day at work it nice to find a relaxing place to buy my next truck. Keep up the good work gentlemen!!

I wanted this car... Value for money is excellent for this level. The twin turbo V6 is plenty powerful... The quality and attention to detail is apparent. Rides great! Handles great! Can choose between touring and sport mode mode ..sport mode tightens everything up and makes the exhaust note more aggressive..And it's American.