Used Cadillac SUVs for sale near Thousand Palms, CA

After explaining the problem and what I'd already tried towards fixing it, they took a practical and cautious approach to keep the immediate costs to a minimum. I was very pleased with this kind of action, rather than just going full speed ahead and possibly creating a bigger problem. We're keeping an eye on things for now knowing that there will probably be more work to be done as the root problem becomes better identified.

Clay was the best salesman ever. Patient, knowledgeable, and informative! We can’t say enough. We did find the perfect car. There was no pressure. Go see him he’s a great guy.

Road noise is loud, Water leak in front passenger side during heavy rain or car wash. Engine noise that the tech can’t locate. The XT 5 is a very nice size SUV. For a high end vehicle the warranty should be better in length and milage..

I'm interested in a used 2024 silverado P/U you guys,have in inventory for $34,000 nice truck but too much money for me, will have to wait for price reduction I guess. Thanks ,Ron

I have had this 2019 Cadillac xt4 for 6 years… during the 4th year someone hit me… the 5 years someone hit me… then I started having issues… I argued with the people at Larson Cadillac about my warranty and the didn’t one to honor it because I had 1 oil change somewhere else besides Cadillac… but I put my attorney on them and got my warranty granted…now it been about 8 months later now my check engine light is back on saying engine speed reduced… so I don’t know what’s the problem…

I leased a car for my sister, the whole experience was great and the process was quick. She loves her new vehicle. Stephanie, Carlos and management gave us a great deal.

The vehicle has been good so far. I like the handling and style. I would like to see a little more padding on the console where my knee rests. It would make it more comfortable. The seats could use a little work also. I have a Ram truck and the seats are more comfortable.

I bring my vehicle in for service at this dealership as the technicians and service representatives are top notch, and the prices are reasonable. They always perform the repairs on budget and on time.

Having owned 1 srx and 2 xt5. Now an xt4, I think it is the most appealing. My loaded sport has all the luxury and safety features. I drive it in sport for kicks, and 2wd for economy. If you don't need cargo space but like the xt5, go for it! Enjoy!

Drove down from l.A. to look at used vehicle after being treated like “they thought I was an idiot” at other dealerships. I had purchased a vehicle and made a trade at Crystal eight years ago when we had a home in the desert. Great experience and great deal. Salesman was great and they went out of their way to be courteous and fair.

Bought a new Jeep Wrangler JL from the Crystal Internet Sales rep Ernie through the Costco auto program. Ernie was a pleasure to deal with, no sales pressure, no hassles just a smooth buying experience.

Excellent mechanical upgrade from earlier series. Handles like a vehicle half its size with great transmission and suspension. Great ride quality and overall handling. Reliable thus far - 40K miles on it with one issue needed warranty replacement (starter motor). Unfortunately, the vehicle's overall ownership experience is marred by their utterly terrible CUE system. it is called "Cadillac User Experience" when it should be called "Cadillac User Exasperation". The system and touchscreen are about a clumsy as you can get - seems as if they were designed by engineers who never actually used their own creation. The CUE fails on several levels - the touch screen is overly sensitive and non-responsive at the same time (yes, we did run the "calibrate" function several times..did not help). Second, the system fails the "reasonable user test"; you cannot fully use front/rear controls, traffic controls, vehicle controls without referring continuously to the manual (there is a separate one for CUE - a real joke). Basic functions work ok..once you try to do something slightly non-stardard whoa be unto you.... Third, the navigation system is frozen in the mid 2010's....the traffic calculation for trip time is plain wrong (yes, the XM traffic information source is connected)....this is supposed to be a top-of-the line Cadillac in 2020!! to hire someone from Audi/BMW or somewhere else to show you how to do it...simply inexcusable for a "best effort" vehicle from GM in 2020 model year, let alone 2023! Lastly, the front seats have more adjustments/controls than you can count, yet the seat are uncomfortable over long distances - (yes, a separate indecipherable manual!)...also with the seats, the heat/cooling ventilation is less effective the the first Escalade we owned (a 2007 model)....way to go Cadillac. A very good vehicle that should be MUCH better given its cost and supposed statement of the BEST that GM can do for its vehicle type...FYI..we did have the premium version...

Recommendation is for Service Department ONLY, The Service Department personnel at the intake desk are friendly and quite competent in their work. They make the experience a positive one.

This is my second XT5. Had a 2017 and never had a problem. Just got my 2023 XT5 Sport, and wow, maybe too much power for a senior citizen, but I love it. A few changes from the 2017, but love the car. I put other vehicles like the Jeep or GMC as beasts, my XT5 is more like a cat, still get where I want to be with luxury.

Edgar was great. Knowledgeable, professional, and great communication. Ask for him at Jessup Auto Plaza! He took note of our needs and was not pushy by selling undesired inventory.

My wife and I enjoy our XT4 and we have drive it over 19,000 miles in 11 months. People complaining about issues apparently didn’t test drive one before they purchased other wise they shouldn’t be complaining. Performance 8 Comfort. 8 Quality. 7 Exterior finish 9 Interior 8 Ride. 7 Quietness. 8 Nimbleness. 8 Handling. 7 Rear seat room 6 Over all for the value it’s a very nice car. The sunroof had a rattle - dealer repaired a loose clip - fixed - - dealership replaced its battery it seemed weak - replaced with a more powerful one. We have at times spent 7-8 hours highway driving found it very comfortable and quiet. Headlights light of the road ahead very good. In all a very good car. Sounds like some owners should have driven one more before purchasing one or maybe purchased a larger model. We have owned many much more expensive vehicles and this one is in the top ones we have owned. We are in our 70’s so its smaller size is great for getting around. We haven’t had any issues like their complaining about. We will purchase another one possibly a 2025 model.

Best dealer ever! Very efficient and customer service is top notch . The staff is always so friendly and professional. Every car/ truck my husband and I buy will always be with Jessup no matter what

I made an appointment for an oil change and tire rotation, despite how busy they were I was in and out in a reasonable time. Customer service reps and employees that I encountered were wonderful.

Nice vehicle very good family truck 68,000 miles very solid have not had any major issues comfortable and ample power like the options great power pulling boat

Test drove several models and found that the Platinum Luxury model was fitting for me since I didn't like the sport models all blacked out. The 2023 model is very classy looking yet gives you the presidential feel from the inside. Worth the money to see it turns heads!

Top notch service. Keeps my 2013 Equinox running as it should. Very pleased..Service Representative Lorena Rodriguez, knowledgeable and attentive and reflects well on Dealership and GM.👏👍 R Israel Indio

Hoy compre mi primer carro en un dealer y estoy muy agradecida con Juan valenzuela por su ayuda paciencia y excelente atención que hizo posible mi compra..de todos los dealers que visite es el mejor GRACIAS

I just perched this SUV and I like it alot it's a very nice machine I'm glad I bought it. This thing got some go to it she handles great. I made her do fish tails on take off it was a test since I'm a test driver and she passed the test.

Super bueno y comodo está realmente bien cuidado y acá en el Dealer lo chequearon todo y pusieron algunas cosas que estaban usadas las reemplazaron por nuevas

Had smooth Betty now for 2 months 2021 AWD luxury addition the ride and stylish look sets it apart from the SUV's out there the pick up is quick with smoothness that's why her SMOOTH BETTY!!!

Overall, dealership was very easy to work with. Dealt with two people in sales, they were both great, Person who did the final purchase contract was great. All in all best and easiest time I have ever had buying a car.

Absolutely love this SUV. beautiful in every way. after 88k miles there are only 2 negative things i can possibly say 1) the auto-braking feature while backing up will give you whiplash if somebody walks the vehicle but its a good thing just very violent. 2) she is the biggest thing on the road that you dont need a special license for which makes my wife terrified to drive it. she has definitely become a passenger princess in it which i kinda dont mind because i get to enjoy the joy of driving it all to myself.