Used Cadillac cars for sale near West Bend, WI

This is our second car purchase from this dealership. Everyone there is friendly, helpful, and knowledgeable. Lonnie, our salesman was a true pleasure to work with. He made the entire car buying experience enjoyable. A car salesman you can trust! When we are ready for another car, we will be back! Thanks!

Great place to make a great deal on a new Kia Seltos EX. All of the people working there were fabulous. They took that nasty, anxious edge of buying a car and tossed it right in the garbage 🗑️ Anna was a special lady and very informative and gracious to us. She answered all questions and helped iron out various small things along our journey at Russ Darrow in Waukesha. Best Deal Ben came alongside Anna and really helped to seal this deal for us. No problem or pressure for us at all. Anna listened to our story and empathized with us. She really helped us out. Shannon in finance was terrific and she went above and beyond to assist us, explaining different items and financing options for us. GREAT experience, please give Anna the Best salesperson award for at least the month of April 2024. Thanks again for the nice experience of buying from your dealership.

I have owned Mercedes GLS, Lincoln Navigator, Infiniti QX80, and now Escalade ESV. The Escalade has been my favorite. I now have 120,000 miles on it and have only had to replace shocks. Electronics work beautifully, it is unbelievably comfortable, and there is nothing like the looks of an Escalade! My only complaint is the well-known 1st to 2nd gear occasional kick from the transmission. Dealer has looked at it multiple times (flushed & reprogrammed) with not much luck. 2WD most of the time and throw it into Auto 4WD when Ohio winters hit and this thing eats snow and grabs the road like you wouldn’t believe. Have never even switched it to 4High or 4Lo. Well done, Cadillac!

3rd XT5 have had no issues with '19 & '21. Current our '24 is experiencing automatic braking and cruise control issues. The vehicle is in the shop to be fixed. This issue has caused crashes. Our experience was shocking with the system slamming on the brakes while moving. Ido hope Cadillac gets this issue corrected. We are very apprehensive when driving and will be since this occured.

Nice buying experience. Wonderful salesman . Got my car I wanted. Would recommend this Russ Darrow Dealership for anyone wanting a nice vehicle. Very nice car !!!

Test drove several models and found that the Platinum Luxury model was fitting for me since I didn't like the sport models all blacked out. The 2023 model is very classy looking yet gives you the presidential feel from the inside. Worth the money to see it turns heads!

This was my first experience at a dealership, but I did extensive research beforehand, and had an idea of what to expect. My sales consultant, Lukas Hale, was down-to-earth and personable - and I sincerely enjoyed working with him. In terms of finance, they did honor my OTD price, but sales were a bit high pressure and I would like more time to review the fine print before signing.

This is the most reliable car we have ever purchased. Still looks like new. Followed all standard factory service scheduled requirements. 55,000 miles to date. On the second set of tires. 2017 XT5 luxury edition.

Outstanding customer experience. Thanks to Shelby for direction. Chris in sales for being prepared and staying late. Drake for direction. And finally Jeanne Holtz. I hope I spelled it right. Thanks all!

Nice vehicle very good family truck 68,000 miles very solid have not had any major issues comfortable and ample power like the options great power pulling boat

I never negotiated a car deal on the internet before went back and forth several times and ended up with a great deal. Didn't know what to expect when I got there, but sales staff was helpful and friendly. Mark showed us all the features of the Elantra and took us out for a test drive. Overall a great experience. I like cars but I don't like buying them generally, maybe now that's changed.

We love our XT5, it drives great and looks great. The only thing is the navigation. You have to plug in your cell phone to get it.

Excellent customer service and great prices compared to other dealers with a Wide selection of vehicles. bought my first car from here and definitely coming back when its time to replace it.

The interior is like a space ship! The interior leather is just the color I was looking for. It is so smooth riding and quiet!

The salesman Dennis was awesome. The sales manner juror was unprofessional to say the least..

I bought my 2022 Wagoneer this week and could not have been happier with the entire experience. Joe, Brian, Chris, Krissy, and the finance team we’re all phenomenal. I have a lot of vehicle purchases under my belt and this team has without a doubt been the best. They have earned our business for years to come. Thanks to everyone on the team for making us feel like more than just a sale.

I love my XT4 I owned a XT5 before and loved that as well. The only thing is I wished they would make adaptive cruise a standard feature on all especially since it has everything else. I know the car companies do that to bump the price however I believe it should be on all, for safety.

Nick our salesman made the process smooth, easy and enjoyable by being professional, knowledgeable and caring about my wife and I. Would recommend to all family and friends

I wanted this car... Value for money is excellent for this level. The twin turbo V6 is plenty powerful... The quality and attention to detail is apparent. Rides great! Handles great! Can choose between touring and sport mode mode ..sport mode tightens everything up and makes the exhaust note more aggressive..And it's American.

Justin Dehling is such a wonderful, kind, and patient person. I recommend you do business with him if you are in the market to purchase a vehicle he will definitely take great care of you he will go above and beyond like no other salesmen will do

My wife's car is a 2019 XT5 premium purchased new and now has 60,000 trouble free miles, still looks and drives like new. I needed another vehicle that was practical and luxurious. I found a fairly loaded used 2022 XT6 premium with average miles, negotiated what I thought was a very good deal and purchased. Same engine as my XT5 but a softer ride and great features, very quiet and comfortable. Bose sound system is excellent and vehicle has plenty of utility. I was surprised at the depreciation for such a nice SUV, maybe I just got lucky being in the right place at the right time or maybe because it was end of December and dealers want to move inventory by years end, anyway great SUV, I am very happy so far.

the vendor did a great job looking for different alternatives and working with the credit application I am still looking for different options. I will call or contact later if I found different prices

This is my 2nd SRX Performance, unfortunately my first, a 2014, was totaled on a back road here in Southern Lancaster County PA. That car rolled and flipped during the crash that I WALKED AWAY FROM!! Thanks go to all the airbags in the Cadilac!! That wreck convinced my to buy the 2015 I presently own. I currently have over 204,000 miles on my car that I have driven all over the country as a traveling electrician and the dependability of this vehicle has been unmatched from any other vehicle I have owned. That being said, the only thing that has let me down is the CUE screen. Seems as if the screen internally separating was a known issue that GM/Cadillac left us hanging on. It's a very expensive repair from Cadillac but can be fixed if you have the time and mechanical ability fairly inexpensively. I'm sure I have the capability to purchase a new aftermarket screen and repair it, just don't have the time nor the desire at this point to go through all the hassle. Again, Cadillac should have already fixed this problem but unfortunately they ignored it. I'm actually looking for another low mileage SRX to have on standby for when or if my current car fails me.

Overall, our purchase was pleasant. I think we had an amazing salesperson. Justin was professional, personable, and a great communicator. Everything he said he would do, he did. If you go to this dealership, male sure you work with Justin! You will be in good hands!

The Cadillac XT4 Is a good SUV,it just falls a little short in some categories that could make it great.A little better performance.better quaity interior pieces and some reliably issues.

Really like the car! BUT, BAD GAS MILEAGE! 14 CITY, 26 HWY.. ESTIMATE MILAGE 23 CITY, 30 HWY... NOT EVEN CLOSE.. 235 HP, TURBO! IS ANYBODY HAVING THE SAME PROBLEM?

Fantastic employee assistance and buying experience. Huge thanks to “LJ” and Dogan for getting me hooked up with an amazing Toyota Camry

Purchase was great price for a quality auto with many options. Provides a quiet, comfortable ride fo a great price. No quality issues so far. Sapaugh in Herculaneum provides great service that can't be beat.

Lynn was an excellent tour guide for the cars we looked at! No pressure! Knowleagable!

Having owned 1 srx and 2 xt5. Now an xt4, I think it is the most appealing. My loaded sport has all the luxury and safety features. I drive it in sport for kicks, and 2wd for economy. If you don't need cargo space but like the xt5, go for it! Enjoy!

Exceptional and honest service. Ryan was outstanding .Absolutely preferred place for service with expectation that process will be open and clearly explained.

Only have the XT 4 for a month. Really enjoy it. Gas mileage could be better but everything else is what I anticipated. Priced just slightly more than "lower priced SUVs."

I recently purchased a 2024 Lincoln Navigator from Heiser Group. I was pleasantly surprised at the amazing customer service they provided and the follow up to make sure I was happy and satisfied with my new vehicle. This is something I haven't experienced before so I felt like I was quite a special customer. They let me try out several vehicles to insure I had exactly what I wanted!! It's nice to see this customer service is still available as this experience was a far cry from my last vehicle purchase at a different dealership (no names mentioned). I left the dealership confident I made the right decision and I am confident I will be supported in any of my needs going forward. I will never purchase from anyone other than Heiser going forward. I recommend that everyone purchase their vehicle from Heiser!!