Experience was wonderful everyone was terrific. Atmosphere was very positive. Justin was so helpful , made me feel at home, calmed my worries. Loved that they use a bell when someone gets approved and everyone of employees clap.
Sharon's knowledge of the car I was purchasing was incrediable. She was accurate with all the finance information. She was just wonderful. I first spoke with the owner , Howard, and he did everything possible to make sure I stayed within my budget.
M&M went above and beyond to reach my payment goal on my dream car. Josh worked with me for a very long time until we reached the numbers of my wish. Once we got to that point I drove up there and they had everything ready for me. No numbers had changed, no last minute tricks. Sean was very welcoming, kind, and funny while he showed me around the car. Gloria the finance manager then took me into her office and was the perfect example of what a great finance manger should aspire to be. She didn???t try anything sneaky and kept everything truthful and looked out for me. I must have passed over 50 dealerships on my way to them from home, but I did it for the peace of mind that they provided me with from day one. Thanks again M&M!
Like most people, I dreaded the process of buying a car even more than a trip to the dentist. However, Sharon Tilden at M&M has made me change my mind. She was an excellent sales person--extremely knowledgable about the cars M&M sells, fantastic low pressure style, and efficient once we got down to negotiating. In a day's time, she got me the deal I wanted financially and found the exact car I wanted. I would HIGHLY recommend her and M&M to anyone looking to buy a car.
M & M is great to work with. Shop local give them a chance.
by Ram2019 from DealerRater.com
November 27, 2018
When shopping for a car a great sales person is the key to representing the dealership. I had a excellent experience at M & M. Sean Enright went above and beyond in providing excellent customer service. Sean found the right vehicle with all the necessary options. Sean kept us informed about the status changes. M & M has a large inventory and if they don't have what you want they will get it. So before you travel a great distance to shop for your next car, stop by and give them a chance. You could save time and money.
Had a great experience and was very pleased with my purchase
by mfello from DealerRater.com
November 9, 2018
I have purchased two vehicles from this dealership and worked with Sharon both times and was very pleased with my Escape and now my new purchase of my Ford Edge. Great dealership, knowledgeable staff and pricing. I would definitely recommend this dealership to others and will give them the opportunity when purchasing my next vehicle.
Best customer service and experience at a dealership.
by Morailz from DealerRater.com
November 8, 2018
I have given a five star rating because I have been to many car dealerships in the past few years and M&M has been leaps and bounds above the rest in terms of everything. They took care of everything I needed. Went beyond the call to assist me with every step of the buying purchase and stayed till the end with the same 100% effort as when I walked in. I doubt I can ever go to another dealership because I know I won't have the same amazing service and smiles I had. I am so happy with my car! And happy to find such an amazing place. Sean and Gloria also deserve a shout out for such excellent and friendly service. I recommend them to everyone. New buyers or on your tenth vehicle, you won't be disappointed.
Wayne County has serviced my Ford Fusion for over three years. They always do the service and repairs on time and correctly. The dealer costs are the same as any other repair shop. They match or beat prices on tires, etc. Andrew, Chris and the service team are friendly and knowledgeable. Next new car will be from Wayne County
I must say Wayne County Ford is a 5 star dealership. I purchased 2 vehicles from Howard Jr. One was new in 2002 & recently a 2015 Lincoln MKC. The service was great then & even better now. Incredible deals but the service after the sale is what counts. I had a few questions after the sale & Howard was right there at my place of employment to help. That is amazing!!! My coworkers are very impressed ¿¿¿
Just returned from having my 2010 Escape serviced. Chaz was outstanding with her usual bubbly personality. She explained everything in detail and told me how to get a rebate from Ford on my service. She is a gem. Was able to watch the servicing of my vehicle thru the observation window. The tech "Nick Sporer" did an excellent job, was very thorough and kept the car clean. I was very pleased with the entire service experience. Will continue to have my vehicles serviced here.
We were looking for a replacement for the 2012 Focus we have and found a low mileage 2014 Escape that fit the bill. Our sales person was very courteous and did not pressure for the sale. We have been doing business with Wayne County Ford for years. We had purchased the 2012 Focus from them in 2012 and had all our service done by them.
Joe couldn't have made the buying process any easier. I was coming from 2 hours away and he took care of all of the work for me and kept me updated throughout the whole process. By the time I reached the dealership everything was ready to go. Both Joe and Chris were extremely friendly and helpful.
Couldn't have IMAGINED a better vehicle & SALESMAN
by Maeve Gutmann from Hawley Pennsylvania
February 25, 2017
Wayne County Ford gave me the most amazing vehicle I could have ever imagined!! My father Fred Gutmann had bought several vehicles from WCF for many years and so has my family. We love the vehicles that are on display and the variation from sedan to truck, fast to floating on a cloud drives. The salesmen are so personable and go beyond the call of duty to make sure you get EXACTLY what you are looking for in a new vehicle. The buying experience I had was meant to be. I showed up to the dealership to look and seee what was new because WCF always has new luxury arrivals. I started from sedan and was planning to make my way to trucks. THE FIRST VEHICLE I RAN UP TO IS NOW SPARKLING IN MY DRIVEWAY. I couldn't be any happier and I'm so excited to show off my new 2014 Ford Fusion- white with RED LEATHER!! To all of my family and friends. HUGE ThankYou and a return customer to my AMAZING salesman FRANK J. CRAPELLA for giving me a fantastic buying experience. NO HASTLE OR A RESPONSE THAT ENDED IN NO. Frank was amazing, he was educated on the vehicle I wanted and did his best to make sure I was getting exactly what I wanted & I have NO complaints or wish my buying went any other way. Fantastic prices at WCF, inside the dealership is also beautiful. Upon entry there are all new vehicles on display of all kinds, they have a FANTASTIC waiting area if your WCF vehicle is being serviced and the restrooms are always spotless and clean! WAYNE COUNTY FORD DOES IT RIGHT! They have been such a pleasure to have done business with. My salesman FRANK J. CRAPELLA let ME tell him what day &time I would arrive to pick up my vehicle. Not a problem he told me. Nice guy, great smile, knowledgeable, personable, and most of all WILLING TO MAKE MY BUYING EXPERIENCE FANTASTIC. Will definitely be doing businesss with this dealership for MANY YEARS TO COME. And so will my family! We <3 Wayne County Ford!
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