Used 2014 Chevrolet Impala for sale near Agawam, MA

A good buying experience. I am happy with my car. I hope to continue to be a good car. It was very important to me that the sales person is bilingual. He is an excellent salesman (Brady Messer), who could explain to me every step to buy a car and help me to negotiate the price. Gracias!

Bought new in January 2014. So far it's been a reliable car. It's been back to the shop twice in almost 11 years for a leaking transmission line & a emission issue. Other than two recalls it's been good. Of course, I'm only at 67,676 miles. Oh, I forgot I had to replace the front two struts. When it was wet outside while turning I would get some vibration. Dealer had a TSB on it, the cost was 1,500 dollars. But overall the car has been fairly reliable. It's been quiet, roomy, comfortable and has decent power.

Michael is a great salesman . He follows up with you on your purchase of your vehicle. The service department are top notch and with help you on any service you need. Everyone is very friendly and very knowledgeable.

It's been the most comfortable Car I have ever owned, From Day One. Easy to drive, I love it, They built a good one back then. Mine is pearl white with gray interior

I liked how trusting the manager was with the situation to allow me to take the vehicle for a few days to test it out before choosing to purchase. Beau Button was a great sales rep. He was very kind, courteous, and made it clear that he was focused on helping me with anything through the process. I feel like often times I avoid these sales situations because the reps are always so fake acting and trying way too hard to make a sales. I appreciated him being very authentic throughout the process.

This is a great car but after 3 years I started having problems with the stability track, I would standing still at a light or making a turn and it would stall and even loose power, this is very frightening, I took it to the dealer who charged with $2000 to fix it and less that one year it is doing it again

I wrote a review a couple of days ago, but have since worked with Cadillac to resolve this issue and while it will not let me edit the last review I can post a new one. Working with service centers can sometimes be very challenging, especially as a woman that does not know very much about cars. It's essential to me that I am able to go to a place that I know I can trust. In February of 2022 I took my car to this dealership to get a new key fob after losing one and have my transmission inspected. My car was under an extended warranty and they were able to replace the transmission control solenoid and get both of my new key fobs under warranty and at the end of the day it only cost me $46! Along the way Tim Radice, my service consultant was absolutely phenomenal. He kept me updated and made countless calls to my different warranty companies to ensure I was spending as little out of pocket as possible. Within a week I had my car back. Sadly shortly after my transmission started acting up again and the problem was much worse. I took it back to the dealership and found out that the transmission cover had warped and it was going to be a $1,500 fix because my warranty had just expired. Tim did everything he could (he's awesome like that) and put me into contact with the service manager, Paul. From the moment I got on the phone with Paul I could tell he was handling this with the upmost professionalism. He was kind and patient and he let me spend 10 minutes walking him through the initial repair to my cars current state. Paul quickly jumped into action and got on the phone with GM to figure out why this was happening. He called me back after speaking with GM Engineering and let me know that there was some critical information GM had not relayed to them. Apparently any time you replace the solenoid you need to replace the cover as well, because it disrupts the seal and often causes transmission fluid leakage. Paul said they would 100% cover the cost of labor and asked if I would cover the $149 part, saving me over $1,000. So if course I said yes! They had no LEGAL responsibility to offer me this, especially given that they had no way to know this information at the time of the initial repair. It is; however, the right thing to do given that the issue stemmed from the initial repair. I am so thankful that Paul, Tim and the other Cadillac team members did their best to take care of me in this situation. Car troubles are never fun and are almost always quite costly. It's worth it to go to a place you can trust - and this is it.

Mine is a 2014 LT with the 2.5L 4Cyl. At approx 50,000 miles I had a small water pump leak that was fixed under warranty. AT approx 95,000 miles the A/C compressor locked up with the temps in the 95 - 100 degree range. I had the dealer fix this at a cost of over $1,400 to me. Overall though, it has been a very good car. Highway trips (at the speed limit) return 34 MPG which I feel is fine for this size of car and beats the EPA guestimate of 31 MPG highway. Always had the dealer maintain this car except for tires and a battery I had to replace. Hated it when Chevy announced they would no longer make it. At it's current 102,500 miles, it still runs fine. I'm retired now and I'm ready to trade it in on a new (2023) Traverse which will give me more room to haul some of my grandkids around and maybe even pull a small boat with. Inventory at this writing is pretty poor though. 8/7/2022

Just bought my first car yesterday with the help from Brian Carmona. There’s a reason why he has “Car” in his name, and that’s because he’ll help you find the perfect car you’re looking for. He made everything really easy and very comfortable with everything that we had to do to get the deal done. He was also very patient when we had to figure some things out on my side. He was just all around helpful and I definitely recommend buying a vehicle with the help from Brian.

The passenger side seat sensor comes on and active the airbag light saying there is some one in the passenger seat is setting there when no one is goes of and on all the time

Parham was truly the best and facilitated a seamless transaction. He went out of his way to provide the very best service and best deal.

Great experience. Scott answered all my questions and concerns and helped us find our new ride

Receptionists directed me right away to specialists with the information I needed to make the best informed decision for the car that is most reliable, functional and at the same time most environmentally friendly in these times of ecological threats, Pat and George are both well informed of the advantages of EV s and particularly patient in helping buyers with the steep learning curve transitioning into reducing our carbon footprints and maximizing the growing charging stations network around the country with minimal range anxiety and increasing confidence with experience. I Learned about keeping backup adapters to fit any electric outlet anywhere anytime and avoid idle charge at Tesla infrastructure by keeping an eye on your phone when eating drinking or eliminating! Romeo also maximized the federal, state and local incentives and dealer rebates and rewards in transitioning to the long term growing electric family !

Staff very friendly and efficient. Jordan very was helpful. This was a good buying e,perience

You can?t beat this dealership I will always do business here and tell everybody to buy new or used car and trucks and for service

Overall great dealership. Love Staff in Service dept and my personal sales rep, Richard ? looking forward to my new 2026 Equinox!!!! Yes Yes okay okay

I’ve owned my new CrossTrek for six months now. I’d previously purchased two Foresters from this dealership. Alex is a low key no pressure salesman. Test drove many of their vehicles. Got a fair deal. A month after purchase I met with Betsy who is their tech specialist. She went over many of the new tech features and was excellent at explaining the many new features my 2017 Forester didn’t have. Took my car in for its first service this month. Del was my service advisor. He explained their service philosophy. Car only needed an oil change and tire rotation so things were easy. Would recommend the sales & service at this dealership without hesitation.

There are so many options here! I had a specific payment I wanted monthly & I’m also very picky with interior. Fuller helped me find exactly what I wanted in the price range I was looking for. Kole was also very helpful with speaking to my grandparents & helping me find the best interest rate. All the boys in there are super welcoming & make what could be a stressful time, fun & smooth. I’ve had my 2020 Kia Soul for about 2 years & never had one problem & I have a longer commute for work, I am so very happy!

My wife and I recently purchased a 2025 Subaru Crosstrek from Grayson Subaru. Our salesman, Jay Kadlec, was extremely knowledgeable about the Crosstrek. He helped us efficiently find the car with the features and in the color we wanted. At 71 years old, I can confidently say Jay Kadlec made the purchase of this vehicle the least stressful auto purchase I have made. He was very patient and friendly answering all of our questions and keeping us informed how the Grayson process worked. We left feeling we definitely got the car we wanted, received a fair deal on our trade in and paid a fair price. I would highly recommend anyone in the market for a new or used Subaru to contact Jay Kadlec at Grayson Subaru.

Need to have a better space to talk to someone. And they need to have better options on buying a car or be more information on it

Brian was pleasant, not what I was expecting. The whole process was fine. I did not buy a car off of the lot, but if the right one showed up I would consider it.

Super experience! Thanks for your recent work on our 2011 Subaru Outback! Also, I really like the 2022 Subaru Outback we bought from you! Dylan Weber in Service is amazing! :)

Great to work with, very nice dealership, would recommend highly. Very nice and was able to get what I needed.

everything went very well all personal I met and had conversation with turned out well and helpful. and the info I recieved or asked about I got what I wanted. L would like to thank them for their help and information

AMAZING service David was so respectful and help with the process so much thank you