I needed to take my daughters vehicle that we purchased at Forrest Chevrolet in for an oil change, but was not intending to take it up to Centralia for that. Then two days before the weekend the check engine light came on so I made the appointment at Forrest Chevrolet on a Saturday. We kept adding to the list of things to be done. We took it in and all of our list was taken care of very quickly and at a very reasonable price. The lounge was very nice too! Thank you Forrest Chevrolet!
I had a small problem with the key on my new car. The service manager met me at work and helped me. I also came into the shop and they were prompt and helpful. Before when I bought the car it was very quick and a smooth process.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
It was the best most enjoyable buying experience that I have ever had and could ever imagine ! Russell the salesman was exceptional as was the whole staff there. I will definitely recommend this dealership.
I recently purchased a vehicle from Forrest Chevrolet off of their used inventory. The sales process went great. Rick had a the truck ready to go for my test drive appointment and was no pressure about my decision on whether to purchase or not. The paperwork went smooth and in no time I was in my new truck. When I had a small issue with the truck Rick and his team worked with me even after signing to ensure that my level of satisfaction was up to par with their company expectations. I recommend Forrest Chevrolet to anybody looking to buy and I also thank them for maintaining their high customer satisfaction with my sale.
RUSSELL WAS FANTASIC, MATT WAS GREAT TOO, THEY MADE US FEEL WELCOME AND THEY HUSSLED, PEOPLE LIKE TO BUY BUT NOT TAKE ALL DAY, THEY WERE GREAT. WE LOVE OUR NEW DUALLY, I RECOMMEND YOU SHOP HERE. GOOD QUALITY AND GREAT SERVICEAND VERY HONEST!!!!. THEY WERE AN HOUR AWAY BUT IT WAS WORTH THE TRIP.
The Service Department is very professional and courteous. I came in for repairs on my Cruze and they explained the problem, how long it would take to fix it, and provided me with a quote before any repairs were done. Once I gave consent the repairs were done in less than an hour and they even hand washed my car after they were finished! Will recommend to all my friends and family for service work in the future!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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