Addressed issue and facilitated transportation
December 2, 2015
Thank you for the use of the truck while mine was being serviced. As for the fix, so far so good. Two other things, one for Smiths, and one for Chevy. First there is significant room for communications improvement. It would appear that calls routed to service from the main number go to a cell - at least that's my impression - and often to someone that is on leave, sick, whatever. I am still two for two on separate days leaving messages WITHOUT any call back....I call back to get an open response. For Chevy, through my experience at Smiths, Taylor, and extensive research on-line, the oil usage/loss issue with the '09 Z71 is so prevalent that I am discouraged that GM still considers it less than an issue to address themselves. Based on my '09 truck experience with persistent "sensors etc, the oil issue", I would not buy another Chevy. Your service to make things right and the performance of the loaner '15 buy some points, but the jury is still out.