Used 2016 Chevrolet Traverse for sale near Brookfield, NJ

I wrote a review a couple of days ago, but have since worked with Cadillac to resolve this issue and while it will not let me edit the last review I can post a new one. Working with service centers can sometimes be very challenging, especially as a woman that does not know very much about cars. It's essential to me that I am able to go to a place that I know I can trust. In February of 2022 I took my car to this dealership to get a new key fob after losing one and have my transmission inspected. My car was under an extended warranty and they were able to replace the transmission control solenoid and get both of my new key fobs under warranty and at the end of the day it only cost me $46! Along the way Tim Radice, my service consultant was absolutely phenomenal. He kept me updated and made countless calls to my different warranty companies to ensure I was spending as little out of pocket as possible. Within a week I had my car back. Sadly shortly after my transmission started acting up again and the problem was much worse. I took it back to the dealership and found out that the transmission cover had warped and it was going to be a $1,500 fix because my warranty had just expired. Tim did everything he could (he's awesome like that) and put me into contact with the service manager, Paul. From the moment I got on the phone with Paul I could tell he was handling this with the upmost professionalism. He was kind and patient and he let me spend 10 minutes walking him through the initial repair to my cars current state. Paul quickly jumped into action and got on the phone with GM to figure out why this was happening. He called me back after speaking with GM Engineering and let me know that there was some critical information GM had not relayed to them. Apparently any time you replace the solenoid you need to replace the cover as well, because it disrupts the seal and often causes transmission fluid leakage. Paul said they would 100% cover the cost of labor and asked if I would cover the $149 part, saving me over $1,000. So if course I said yes! They had no LEGAL responsibility to offer me this, especially given that they had no way to know this information at the time of the initial repair. It is; however, the right thing to do given that the issue stemmed from the initial repair. I am so thankful that Paul, Tim and the other Cadillac team members did their best to take care of me in this situation. Car troubles are never fun and are almost always quite costly. It's worth it to go to a place you can trust - and this is it.

I bought my LTZ as a Certified Pre Owned, already 5 Years old. I have driven it for 3.5 years and just had to pay for my first Repair - a broken motor mount. It is quiet, smooth and comfortable. I am 6' 4" and go 250 lbs so space and comfort are paramount for me, and I could not be happier.

No Great buying experience. Sales person very knowledgeable and easy to deal with. Would recommend this dealer to anyone looking for a new car especially a truck with their large selection

First Chevy I've ever owned. Took a chance on it due to the insane deal I got from dealership. Been 2 years now and only had one issue...O2 sensors replaced..other than that nothing..it's been a great car, lots of room, classy interior and dogs love it for long road trips.

Anthony Vassell was "entertaining, quick and to the point." He made sure the car we bought didn't get sold while we drove 707 miles one way to purchase it We enjoyed working with him as he answered my questions promptly.

Best Car I Have Ever Owned. Will definitely Buy Same Car Again. This car is well worth the money. It actually gets great gas mileage to be a larger vehicle

I’ve owned my new CrossTrek for six months now. I’d previously purchased two Foresters from this dealership. Alex is a low key no pressure salesman. Test drove many of their vehicles. Got a fair deal. A month after purchase I met with Betsy who is their tech specialist. She went over many of the new tech features and was excellent at explaining the many new features my 2017 Forester didn’t have. Took my car in for its first service this month. Del was my service advisor. He explained their service philosophy. Car only needed an oil change and tire rotation so things were easy. Would recommend the sales & service at this dealership without hesitation.

It’s a great car for every day use but it could have better performance considering the engine in the car. Not gonna lie but it does ok with slight modifications to increase power but would only recommend if you’re looking for a sleeper build lol. Over all it’s fairly comfortable , has its issues but it’s ok. Had to replace the transmission due to a recall. Apart from that it has over 98k miles on the original engine. I love the fun little features with the infotainment systems and the ltz trim was just perfect It does have a Tv in the 2nd row for the little ones I would 100% recommend this car as I got this car brand new with 2 miles from factory. It’s an amazing car.

I recently bought a used car from Avon Auto Brokers in Brockton, MA and had the best experience thanks to Robert Resende! He was incredibly nice and went above and beyond to accommodate my needs and made sure the car was in top shape prior to the pickup. He fixed and replaced anything that the car needed without being asked. The vehicle was in mint condition inside and out. He even noticed a crack in the windshield that was not apparent and had it replaced. New tires, brakes, oil change... you name it he had it done! He made the experience of purchasing a used vehicle easy and painless! I would highly recommend Robert Resende to anyone looking to buy a car!

This is my second traverse and I’ve never liked the seats in driver & passenger seats. They are uncomfortable getting in and out of. Not much room in back once front seats are adjusted and we’re not tall or large people! The windshield wipers are always noisy & scrub windshield. We purchased traverse as there was not enough room in any of the Equinox that we looked at and drove. Now that we’re older we would not purchase traverse or equinox due to way the seats are. The seating in my 2009 Traverse were much more comfortable and easier to get in and out of as the seats were so different than 2016 ones. Now I need to get recalls completed before we sell/trade! Thanks for reading and hopefully changes will be made in Traverse for the better! I’ve had Suburban that I really liked to as it was very roomy! My husband is a die-hard Chevy-GM customer and he has never bought me anything to drive but Chevrolets to drive.

The manager is so cool we laughed and I harassed him and we laughed more. He?s a great guy. I?m sorry I can?t remember the name of the salesman but he was so nice and cool. The people are friendly and kind. I?ll be going back there to service my CRV, I love it.

My experience today was excellent. I was in and out for an oil change very quick.

The service was very good and the staff was knowledgeable and friendly. I was notified when to come pick up my car. I was offered the opportunity to wait in their lounge where they provide a variety of food and drinks for their customers.

Sold me new WRX, very happy to drive. No hustle, and very smooth transition from my old car to new car.

I drove 5 hours to get to Next Step to purchase my car. It was quite the trip, but totally worth it. The reason is that #1, they are very honest and kind. Matt and Mike are upfront and have a great deal of integrity. They worked together to get my business and to seek out options that allowed me to leave extremely happy and well taken care of. When my wife updates her van, you know where I will be contacting first! Great job guys!!!

I came in with my Daughter looking for a nice car for her. We left with a great car, great deal and great experience. When we walked in the door we were paired up with sales associate Travis who introduced himself and got going figuring out what she wanted. Never once did he push. He set us up to look at 3-4 vehicles and 2 to test drive. We drove, the car that was eventually purchased, and came back ready to purchase. Travis carefully talked us through the purchase process. He was very careful to let us know that there was an open recall on the vehicle. We traded in her old vehicle and received a (more than fair) offer for it!. As we were going through the payment / signing process, he kept stopping in to see how we were doing . The gentleman who helped us with the paper work was pleasant and very helpful. When the decidedly un-painful process was over, her car was ready, clean, with a full tank and ribbon-on-top. Travis saw her out of the garage and on her way. Plus he recommended a killa pizza joint for dinner. Kudos Sir and kudos to CarMax.

Mike B. and Bob M.are both very courteous professional. and helpful salesmen, and Mike S. in Service is courteous, professional, and helpful as well.

Kayla, our sales rep was very helpful and thoughtful On the very first day, we stepped into the office. We really appreciate your customer service. she and her whole staff was working very hard to tend to the customers and Christian completed our sale the next day so cool Great job you guys. Thanks so much. Really appreciate it.

Tanner was my salesman, he was absolutely Fabulous. He took his time & explained everything about the car to me. I will definitely recommend asking for this young man, he is professional and knows how to treat customers!

Who knew? We sure didn't know how EASY it was to sell our car at CARMAX. We completed the online questionnaire and received an online offer. We liked it! When taking our truck in to El Paso's CarMax West, we were greeted with smiles and efficiency. Brittany examined our truck inside and out and gave us the same price as our online offer. With her assistance, we were in an out in less than an hour with a check in our hand. I would HIGHLY recommend selling your vehicle to CarMax. Get your online offer and take it in. Easy Peasy!

Got a response very quickly as to if a vehicle was available. The vehicle was still available and in just a matter of time I was at the dealership and the owner of my new ride!

No air that was so hot in the building that my six month old started getting overheated and just throwing up everywhere they had to have at least been 92� inside that building

Christian helped us with everything and was patient and kind. He listened to our concerns and helped in every way. Then Kristian explained all of the paperwork and answered every question. We could not have had a better experience!

Once we had an appointment, we had a smooth experience. The wait times can be very long, so make sure you have one. Jaxon took great care of us and communicated appropriately. The financing was easy and a very competitive rate. Everyone we dealt with was friendly. After we completed all of the paperwork, the wait was a bit long to drive out the door, but overall, I would buy from CarMax again and recommend it!