The team really worked as a well-trained team. Staff was nice and very patient with all our questions, which they answered thoroughly. We've been dealing with Kinney's since the late 1980's, but due to circumstances, have not dealt with them in several years. We're back now and look forward to a long working relationship with them.
I have purchased a couple vehicles from Kinney and have come to appreciate how well they stand behind the vehicles they sell. From a helpful and fair sales team to a top shelf service department, I found Kinney to be a team I can trust. I worked with Chris, Graham and David in the sales group to acquire my new ride and when I had some concerns, Ashley & Steve in the service department went the extra mile to get me back on the road the day I brought it in. Solid people running a solid dealership!
Ashley was my service advisor, she was great. I left my vehicle overnight without an appointment. She worked with the technician to make sure it was fixed correctly and that it was completed as promised. Definitely a 5 star experience with Ashley. I highly recommend her
Recently an insurance claim for a new car seat was installed at Kinney. It was done with professionalism and the claim was totally accepted although I did not purchase my Crosstrek from Kinney. I mentioned a noise when breaking to have checked out. Replacement of rotors and pads were done for me under warranty. I was and am very pleased with Kinney service. That you so much.
lynn is great to work with. I am not impressed with an issue with my steering wheel is breaking down. Before the 12-12 rule and still no results on a replacement . Not impressed with the quality of it.
She did great even was up front on the issues, and kept me informed about the parts and issues that came up while the jeep was in for the work. I will be recommending the service center to anyone that needs work done.
Chris was fantastic to work with,, in a very busy world, having a representative that understands the needs of his clients are huge. In the mid of our sale I ended up with a family emergency and Christopher was very empathetic and got all the information together for us. Thanks Chris, I???ll be back.
Our experience with Krystal was a positive one. Their prices are just as low if not lower than the larger dealers. Our Salesman Chris came highly recommended by three local businesses in the area. Chris is a former mechanic and working with him felt like working with someone that is knowledgeable and out for our best interest. Far different than other pushy salesman I have met in the past. We highly recommend Krystal and will be back. Darren
Our entire family has been doing business with Krystal for several years. Everyone there is professional and friendly. I would definitely recommend anyone looking for a new or used vehicle to visit the dealership.
We have purchased from Krystal since 2009 and have always been treated like family. Frank and John have been great. Dennis was always professional and a friend as well. Service is A plus. No better dealer in the area. We would recommend and have to our friends and family Always going the extra mile. No need to go to the big box store. Buy local and save
Brian was awesome. He worked with us while we looked at multiple vehicles. He also helped us get right around our budget! I would and will recommend this Brian and this dealership to others. Overall, great experience.
Awesome Experience-Honest-Tim Maltbie at Krystal CJD
by Tim53451 from DealerRater.com
November 27, 2018
I have purchased a multiple new Ram HD trucks in the past and this has by far been my best experience. My last experience was so bad, I switched to a Ford Super Duty. After a short time of driving the Ford Super Duty, I really missed the RAM HD. Most of the deal was worked over the phone and Tim Maltbie did everything he could to make this a smooth and easy transaction. The dealership is small but it is busy and they seem to push the savings onto the customer rather than having a massive useless showroom. I drove past more than 3 big CJDR dealerships to get to Krystal at 50 minutes away, however if I lived 2 hours away I would still go to Krystal CJD.
I have purchased three vehicles at Krystal and have had service professionally done here for many years. No one ever lied to me which was a new experience since I dealt with numerous dealers in the Albany area where dishonesty was consistently evident. If you do not want the usual unprofessionalism and lack of consideration, go to Krystal.
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