Used 2018 Chrysler Pacifica for sale near Elkridge, MD

Hands down, the best dealership in the United States! From the moment I walked through the doors, I knew I was in a place that truly values its customers. The level of professionalism, warmth, and genuine care displayed by the staff is unmatched. This isn't just a dealership, it's an experience. What sets this team apart is its extraordinary customer service. Every interaction feels personal, as if you're reconnecting with old friends rather than meeting someone for the first time. Several team members made me feel like they'd known me for years, remembering small details and going out of their way to ensure I felt comfortable and valued. The staff is not only knowledgeable and efficient, but also incredibly kind and approachable. Whether you're buying your first car or returning for service, they treat you with the same level of respect and enthusiasm. It's clear that this team is passionate about what they do—and it shows in every handshake, every smile, and every follow-up call. To say they have an excellent team would be an understatement. They’ve built a culture of excellence that radiates through every department. If you're looking for a dealership that combines top-tier service, heartfelt hospitality, and a commitment to excellence, look no further. This is the gold standard.

I bought my van new. It has 150k mikes and I have only had very minor issues with it. It has been a reliable source of transportation for me as I drive long distances several times a year. I particularly love the way the seats go into the floor. I have hauled so much stuff. I love my van.

It was great to have the oil changed and the tires rotated. Fast and friendly service. I was dreading the experience of dealing with a new dealership after moving from Fredericksburg. Nevertheless, it was awesome!

I leased a new Pacifica Limited S in 2018 and when the lease expired after three years I bought it and drove it for three more years. I liked it so much that I just leased a new 2025 that is very similar to the 2018. The 2018 was extremely dependable and served us well for transporting my boys (grandsons), other family and friends, kayaks, bikes, skis, and numerous trips to Goodwill Industries. It never needed any significant mechanical repairs and it never left us at the side of the road in the nearly 90,000 miles we had it.

Shaky experience. Very slow response and lack of communication from my service rep, but the service manager ensured that it was a pleasant experience. All of the employees were pleasant and professional.

bought 2018 Pacifica in January 2019. lowest base model they had. no power doors or power folding seats (manual so nothing to break later). was disappointed in navigation option (looked like it was included, but was not). we ended up using android auto and that works ok so not a big deal. love the power. 3.6 liter engine gets us onto freeway with 7 people and luggage very quickly and easily. auto engine off at stops is great gas saving feature along with 9 speed auto transmission. no issues with transmission after 5 years of usage. plenty of space for storage. 2018 model complaint. no auto headlight on/off. Really Chrysler? that should have been a no brainer default in this day and age. Purchase price was $40,000 for the base model. (I always like to know what people paid for the car :)

Chris was tremendous in helping me find a new vehicle. He was very thorough explaining all the paperwork. I appreciate his follow up the next day to see how the car was and if anything was needed from him 👍🏼

This vehicle is perfect for what my family needs right now. Both my kids (5 & 2) can climb into it unassisted (any mom knows, giving the kids any level of independence is great). Both rows of seats stow into the floor. We have the back row stowed to give us lots of cargo room for the stroller, diaper bag, scooter, karate bag, etc etc etc. Love the automatic doors on both sides... a nice upgrade from when I was a kid and it was a manual slider only on one side! Our one downside, but it's a big one... the media center in this car was a total after thought. It does not connect as expected to my iphone, and the AppleCarPlay seems to open a secondary window (it's not native to the car like the Ford Sync). So far, I have not gotten the phone to connect correctly via bluetooth - I have to plug in. The audio varies wildly - I have to turn the volume up almost all the way to hear someone on the phone, but when the radio kicks on, the whole car vibrates. I can't turn the audio off without turning off the ENTIRE screen. There is no native GPS to the car that I can tell, which isn't a huge downside since we have our phones, but was definitely surprising to see. All in all, this is the car we need right now as a young family with a lot of stuff to cart around. It has a lot of family friendly features that I 100% appreciate. I imagine that the newer models have better media integration with the iPhone.

Great experience! They had the car I was looking for and at a great price! The sales team was friendly and professional as well! Definitely would buy from here again!

This is the perfect cross between a van and a luxury vehicle. Plenty of room inside for anything you want to do. The engine is so smooth and powerful, you have to watch for creeping on the speedometer. We have owned Chryslers for over 30yrs and this is one of their best.

After reading reviews and ratings for the top brands of SUV hybrids, shopping around for a few weeks, and then driving each one, I decided on the Honda CR-V. I didn’t have any bad experiences at the various dealerships. (Thank goodness dealerships are clearly making attempts to change their image and processes). Buying a new car has never been a favorite experience for me! But I have to say that my experience was stellar at Heritage Honda, with outstanding assistance from James Whittaker. He was [every positive adjective you can imagine] patient, knowledgeable, professional, courteous, informative, helpful, and conscientious with regard to my time and my budget. I never felt pressured, but instead felt that the team 1) worked together as a team, rather than competing against one another and 2) wanted to help me to find the right car for my needs. I am very pleased with my purchase and delighted with the service that I received. Thank you!

El servicio que nos ofrecieron muy satisfactorio y rapidez, la atencion de Mo y Victoria fue muy cordial y durante el tramite de la venta del auto nos dieron alternativas muy favorables para darnos un buen deal. gracias por brindarnos su confianza en nuestra compra.

Adam was excellent salesman. He was interested in what our thoughts of buying a new car. He treated us like friends.