Used 2024 Chrysler Pacifica for sale near Tri-Lakes, IN

I was very impressed with salesman John Berghoff and the O’Daniel Ford Dealership in general. John is straight forward, very knowledgeable on Ford products, very Customer Focused, and great to work with! He was very attentive to my every question. I e-mailed John before ever stopping into the dealership and he quickly responded via e-mail with answers to my questions about MSRP and the A/Z plan price for the 2019 Ford Edge – Titanium with the options I wanted. I also had many questions on functionality and the Hi Tech features included in the vehicle. He offered via e-mail to bring a vehicle to my house and let me keep it overnight to try out all the features and take it for a test drive. Although I didn’t take him up on his offer, I was very impressed with his customer focus and decided to stop into the Dealership the next day. At that point John encouraged me again to take a couple of Edges for a test drive, which I did and soon fell in love with the vehicle. John also offered to negotiate with me on prices for the Ziebart Gold Plan and an Extended Warranty, items that I believe help protect my investment. I wasn’t ready to make a deal after the first trade-in value offered by O’Daniel Ford for my 2007 Lincoln MKX that day and expressed that to John, but he continued to send me info on the car and expressed his interest in earning my business in the future when I was ready to buy. Sales Manager Brent Swartz came out and introduced himself and also stated he would work with me to get the prices lower on the Ziebart Gold Plan and the Extended Warranty. I left the Dealership very impressed with O’Daniel Ford, although not yet ready to buy. A day later John Berghoff sent me info about a company called TradeRev that O’Daniel Ford collaborates with to help customers get better trade-in offers. I decided to give it a try a couple of days later and to my surprise I was offered exactly what I needed to make the deal. John got me a new F150 Ford Truck as a loaner until they could get the exact 2019 Edge I wanted from Indianapolis. After I made the deal, General Manager Mr. Jeff O’Daniel came out to John’s desk, introduced himself and thanked me for my business. I left the Dealership extremely impressed and very happy that in a few days I’d have my new 2019 Ford Edge. I can’t think of anything the staff could have done better unless they would have given me a new car for free! :) Seriously, they did everything they could to answer my questions and negotiate with me to give me what I needed to move forward with a purchase, all without making me feel pressured to buy. After years of purchasing many vehicles from another local Ford Dealership I have become a happy new customer at O’Daniel Ford and plan to take all my future purchase and service business there!

Great experience in sales and service. World class customer service. Love what they stand for and the things they do for the community. 100% would recommended!

Hey Todd M. He was great he helped me out and thank you 🙏 I am truly blessed for meeting Todd he really helped me out .

Worked with Bryce, got me the car I wanted at the payment I wanted. Got a fair trade in value aswell. The whole transition was painless.

Great people. Got the car I wanted, no pressure. Very timely, didn't make me wait or wast my time.

I visited Preferred Auto on a limb on Saturday searching for a very specific GMC Acadia (I'm very picky). Travis Hoover met us in the parking lot in the pouring rain and within 20 minutes I was test driving my dream vehicle. This is the first vehicle I have purchased for myself and any questions I had Travis was able to answer. 10/10 would recommend. Everyone we came in contact with was extremely nice and professional. I LOVE my new car!

Helpful and caring! Very good at explaining everything. Wish I lived closer to shop there all the time.

Absolutely great customer service and professionalism. I got a Toyota forerunner. Trd premium here for a great deal, and I love it!

Will and the team made the whole process simple. Preapproval before we arrived and seamless when we arrived. Will be back again!

Called in on a truck. Went in and looked at it. Ended up buying two cars. One for me and one for the wife! Very happy with our decision to purchase from Big City Cars!!

Needed a headlight replaced. Brian and his staff were very friendly, knowledgeable, and prompt. I was in and out in no time. They even got my dirty car washed. Indeed a pleasure. thank you so much.