Used Chrysler Pacifica for sale near Lyndhurst, OH

On this visit I felt there was something lacking in customer service. Even though I was waiting at the dealership, I had no personal contact with the service department other than when I checked in. Everything was electronic. I have always like the personal service I received at Ken Ganley Mentor, but it was missing at this visit. I was at the dealership from 9am to 330pm with no one giving me an update. I was very upset with the lack of person to person interaction. I hope they change this electronic notification idea because nothing makes a customer feel appreciated more than a little face to face communication.

Have owned 6 pacificas and they are great. We get about 30 mpg on the highway. Can’t complain except the nav system needs some work.

I have a 2022 Jeep Compass that I am very happy with but was getting frustrated not knowing how to delete map locations! I stopped in and CARA was available to walk to my vehicle w/ me and show me how to delete old locations on my I-phone! She was super helpful and patient/ w/ me!! Cara needs to be recognized for her patience and caring! She is a true asset to your organization!!

I dealt with Todd and he made the process extremely easy. We were coming from 2 hours away and were able to complete most of the legwork before we arrived.

We owned a 2019 Pacifica and traded it (with only 51,000 miles) for a 2023 Pacifica Pinnacle. We traded early because we didn't want a hybrid, yet. This one is Red and gasoline...beautiful. Having a wonderful time, enjoying all its luxuries.

Great service, arrived early and was greeted by Brent. Told me it would be about 45 minutes, and I was ready to go after only 20 minutes. Great work, strongly recommend

BUB- Thank you for you help and excellent service. I felt comfortable, there was no pressure, provided all options, and financing. We left with a vehicle that day, AWESOME customer service!!!!

Nice vehicle. We purchased new...price was one reason why compared to other vans. Our old vehicle was a Town & Country, this vehicle has some pleasant surprises. Better power and a better ride. Handling & response are very good, not clumsy like some vans. Great safety features throughout the vehicle. Things I don't like... the power rear side flare windows are gone and there isn't as much storage . In order to get better storage, you have to upgrade to higher end models. No overhead storage panel in some models. I certainly don't like the fact that there is no spare tire anymore but I know that the car industry is moving that way, which is just a cost saving measure for them. Door protection side strips have disappeared - they used to just be a standard item but now, are an "option", which is pretty lame. Roof pillars tend to cause more obstruction in my view as I'm driving but the Pacifica has alert safety features that are helpful. Information screen is pretty easy on Chrysler. Overall, its a nice vehicle.

EDIT FOR PREVIOUS REVIEW I previously left a 1 star review. Alan reached out the following morning and worked everything out with the pricing. I actually drove up the next day and purchased the new 2026 Traverse. Thank you Alan for reaching out. Huge thanks to Mo S. for being an awesome sales guy. Signing paperwork was very easy. The whole process was perfect after getting past the initial pricing issue. I definitely recommend Serpentini in Strongsville

Purchase car used in 2021 from rental car company, 70Kmiles. So far have had no problems. Stow and go seats makes this a great utility vehicle plus seats are comfortable for road trips and concert going. We’re empty nesters so it’s the party bus. The transmission can buck during “hill assist” but keeping the gas steady and allow it to do its job, it doesn’t need your help. 90K miles on it now. Swore I was done with minivans, our adult kids laughed so hard when we got it but they borrow it all the time.

I inquired online about a truck at Haasz Automall and Jessica Alldredge contacted me. I was planning on looking at it when circumstances arose on my part that prevented me in doing so. Unfortunately for me, I didn't buy from Hassz. I've had a terrible experience with the other dealership, and issues still aren't resolved. This is where Jessica Alldredge went above and beyond for me. She had reached out again to see how everything was going and if I was still interested in the truck. I told her I had bought elsewhere and was having a difficult time with the other dealership. We exchanged emails back and forth numerous times about the situation and she gave me ideas/advise about certain issues. She did all this for me when I had bought elsewhere. Jessica is a salesperson that truly cares about her customers, I regret not buying from her. If you are in the market for a vehicle, I urge you to stop in and see Jessica Alldredge at Hassz Automall in Ravenna Ohio. I'm positive she will treat you right.

Working with Michael Baldwin at Ron Marhofer Hyundai made getting into my 2024 Kia Sorento genuinely smooth. His professionalism stood out from the moment the process began. Every step was explained clearly, handled efficiently, and kept as simple as a new-car purchase can realistically be. Michael ensured that everything moved at a comfortable pace—no pressure, no confusion, just straightforward guidance. What set the experience apart was his follow-up: 48 hours after driving off the lot, he reached out to make sure we were still happy with the vehicle and didn’t need anything else. If someone is looking for a salesperson who is knowledgeable, attentive, and committed to a positive buying experience, Michael Baldwin is an excellent choice.

I like how it handles. Only problem is sometime the transmission slip. They say nothing is wrong it is common in the Pacifica. It is comfy and loads of room. We keep back seats down put a dog bed for our dog to be comfortable . When we need seats remove the bed and pop them up. No need to pull them out and find a place to store it.

Tayler Karp made turning in our leased Crosstrek for a new lease so easy. She really listened to what our needs were in getting a new vehicle.

Been reading some of the reviews about people who have trouble with their Pacifica. I bought a touring L plus 31/2 years ago and it’s been one of the best cars I’ve ever owned. Had one small problem with the sliding doors, showing me that I should wash sensor under car. Learned that all you have to do is pull a fuse under the hood and the signal on the dash goes away. Haven’t had that problem for over 30,000 miles. Runs great drives great and is comfortable. I don’t know what more I could ask. Most of the time 29 miles to the gallon on the highway or more. It is true that stop start won’t work if the batteries are bad or low I just replaced my batteries and now everything is fine again.

Excellent experience! Marshall was extremely helpful throughout the entire process and made everything smooth and stress-free. He listened to what I was looking for, worked with me on the numbers, and ultimately got me a great deal. Highly recommend working with him and this dealership!

I have owned dozens of cars, trucks and minivans. This vehicle is the most versatile of them all. The V6 AWD is great on the hwy. And the steering is nimble in street driving. I would recommend to anyone to purchase. Stow and Go seats are best in class.

I’m very impressed with Preston Kia. I’ve had 3 leases(9 years) of a Kis Soul and had excellent service ! Thanks Bruce!

I bought my van new. It has 150k mikes and I have only had very minor issues with it. It has been a reliable source of transportation for me as I drive long distances several times a year. I particularly love the way the seats go into the floor. I have hauled so much stuff. I love my van.

Thank you, Don Sitts, for being a honest, caring, no pressure dealership. Today 12-6-25 my husband, and I went to your dealership to look at a car online. What amazing customer service. Todd Brazelton sealed the deal. John in finance was amazing. I've never been treated so kind. They were so patient with us. I was kind of nervous at first, but they calmed my fears. My husband, and I prayed before we went there,because, other dealerships have treated us so poorly in the past. Make this your 1st stop people, you'll come back, I know we will. God Bless all of you, for your kindness, Phillip & Mary Wallace PS: We love our new car

Very clever stow away seats make it like an enclosed truck. Comfortable. Handles and accelerates better than I expected. We'll see about reliability. I would have liked to get more of the extra cost options.

I refer friends and family to Camden Ries at the Buick store in Akron every chance I get. He is so pleasant and very knowledgeable. Wonderful experience working with this young man.

Been a great car high 20’s mpg at 85 mph going cross country . Recommend a quality extended warranty -parts are expensive . Wish you could be able to shift it manually

Ultimately I Am Satisfied With The Service.. Got Me In The Car I Wanted And I?m Excited About it? Would Definitely Recommend Anybody To Get A Car From Ganley?

My overall customer experience was awesome. Elijah & Brian made me & my husband feel welcomed. I appreciate Elijah’s knowledge, patience & humor throughout the process. Thank you! I appreciate Briana sense of humor as well. I’m happy to say yhat Strewstsboro of Nissan felt like a good choice.

Awesome vehicle. Runs and rides great. So far in the first 2,000 miles we have been averaging 26 miles per gallon. I would purchase another one with no question.

I bought my dream truck today! And to tell ya the truth this was the best experience I’ve ever had buying a truck! I want to thank the guys that worked with us. Outstanding customer service

I worked with Michael Lentine today to buy out my lease on my 2022 Ionic 5. He was professional, courteous & respectful. I've used this dealership for all the required maintenance and their service department is excellent.

Definitely will meet our needs as a vehicle to transport wheelchair and will be comfortable with fabulous safety features. More technology than I have the capacity to use!

Sales Rep, LaVair, was very informative and pleasant to work with through my purchasing experience. Also Kudos to the managers for their trust and patience. Great people!

I purchased the limited version. I am really happy with how it looks and performs so far. Plenty of room and no more arguments between children. They all have their own space. Took it on a long vacation and it performed great! With all the room and all the hooks up for all the kid’s devices it was great. Even has a hook up so our cooler ran all the time. No need to worry about it loosing power when the car was not running. I love my car, best car so far. I never considered myself a minivan person till now! The kids enjoy going on road trips now. The third roll setting is a game changer! All the grandkids fight for that setting. I have to agree it is pretty darn comfortable I would say it’s worth the price.

Sell car and transport car to my address $9000 detail, AC, battery, too liner, sevice

I leased a new Pacifica Limited S in 2018 and when the lease expired after three years I bought it and drove it for three more years. I liked it so much that I just leased a new 2025 that is very similar to the 2018. The 2018 was extremely dependable and served us well for transporting my boys (grandsons), other family and friends, kayaks, bikes, skis, and numerous trips to Goodwill Industries. It never needed any significant mechanical repairs and it never left us at the side of the road in the nearly 90,000 miles we had it.

Dale was very helpful and nice. I didn’t feel pressured at all. Jesse in finance was also very helpful.