Used 2016 Dodge Journey for sale near Cleveland, OH

Ken is definitely the man to see at Bev Smith, I’m happy he’s back after a short hiatus, Bev Smith honestly gets my business because of his honesty and just an all around awesome guy. You will not be disappointed when you go and see Ken. I highly and personally recommend him. Thanks Ken.

I've owned the 2016 Dodge Journey SXT 3.6L V6 AWD SUV, since April 2017. Purchased with approximately 10k miles, this vehicle has been nothing but a pleasure to drive & own. I've had zero mechanical issues beyond regular maintenance (new tires, oil changes/scheduled manufacturer service, basic upkeep). I worked between Charlotte & NYC for more than 4 years, driving each way every 6-8 weeks and the car has had no problems at all. Super reliable with extra seating & massive cargo space. I now have 74k miles & still no major issues.

I had a rough first experience at Mac Haik Chevrolet’s service department, but Brian Caldwell, the Service Director, completely turned things around. He personally followed up the same day I voiced my concerns, sent a mobile tech to my house to handle the software update, and later arranged for a porter to deliver a loaner and pick up my truck for a roof recall and additional service. They performed every repair as promised—on time—including the roof fix, oil change, tire rotation, and a minor interior issue. Brian kept great communication throughout, even with our busy schedules, and treated my time and situation with real respect. What started as a frustrating experience turned into one of the best service recoveries I’ve ever seen. Huge thanks to Brian, his team, and Mr. Mac Haik. This is how a dealership should be run.

For a vehicle with a third row, I was surprised at the mileage this vehicle gets as compared to my Buick Enclave. Rides very smoothly also

Karen Rebers helped my with my dad's truck yesterday. She made the process very smooth. Loved working with her.

I love our Journey! Just purchased it with low mileage. The R/T sure does make me love it more! Very comfy leather seats and a great entertainment system. My only complaint is the gas mileage. Seriously! I owned a 2014 Dodge Grand Caravan and it had way better mileage! That being said the Journey is still the best vehicle I've ever owned.

Luther Hopkins Honda responded quickly to my cars.com request for info, had the car ready for a test drive and sold it for a fair price. Car was in excellent shape and the dealership made a used car looks and smell like new.

Meets my familys need my husband and I have 4 boys and it has enough room. We love the the 3ed row and the remote control start.

Very friendly and helped my wife pick out a car that was right for her!

At 65,000 miles, our Journey has been excellent. The 3.6L V6 with the 6-speed have been nothing but great. I also really love the styling, especially with the black top package. The ride quality is great too. My only complaint is the infotainment system. It's a little outdated and the Bluetooth connectivity is problematic. So basically, my opinion is in complete disagreement with cars.com. haha! I would definitely but a Journey again.

We were looking to replace my wife’s vehicle and went to a couple of different places looking for a vehicle. Schrier was the only dealership we went to that actually addressed her about a vehicle (it was for her after all). While they did not have a vehicle on the lot that met our needs, they spent several days looking for one and communicating with us about options. After a few days they found something that they could get from out of state that looked good on paper, but would take several days to get on-site. Our sales person (Stewart), did a great job of communicating with us and providing timely updates. The vehicle was delivered to them, but there was a discrepancy on what they had been told (and told us) and what was delivered. We were able to discuss and in the end made a deal that we believe was fair. Chuck (sales manager) and Stewart were both very personable and never felt pressured to buy something we did not want. In fact, they said they would rather not make a sale than have us be unhappy with a vehicle or the process. In summary, we believe we were treated well, communicated to well, had a fair negotiation, and were delivered an excellent vehicle. We will absolutely check with Schrier again when we are ready for our next vehicle.

The best al the employees really good people excellent customer service they always explain everything about the car needs

Great selection of cars and a really relaxed, no-pressure atmosphere. The team was friendly and easy to talk to. Zee was especially helpful. they listened to what I needed and helped me find the perfect car within my budget. I’m really happy with my purchase and would definitely recommend them.

They were awesome and very friendly and made my experience very enjoyable. Thanks for everything.

I was selling my 2017 Forester XT to buy an e-bike to commute with instead and it couldn’t have been an easier process. Shawn came to my home, looked over all the paperwork, took a test drive and wrote me a check. He even allowed me to use the car to deposit the check! What a guy!!! Check cleared no problem and the car was picked up two days later at my convenience. Shawn gave me a price over KBB as well as Carvana and with the difference it paid for my bike along with the Colorado rebate. If you need to sell an extra vehicle Shawn and Custom Cars West is the way to go, no questions asked.

Great salesman that helped us! He was very knowledgeable about the product there. Great experience!

I was very surprised to see how good some people are. Carey, the agent , is one the kind guy you need to work with. He was good to me and doing his best to make sure my car runs good. I do appreciate his service. Thank you sir.

Good experience with Chase today. Great customer service and very clear with all of our questions

I don’t know what to say. I got onto the sight not knowing it was not local. I don’t have anything to trade in, so I don’t think this site will work for me.

No pressure sales , honest , friendly. Same for finance dept. Am quite happy with my purchase so far. Overall a great dealership to work with. Thank you, Frank Hotman

Excellent delivery of my new car. I love their new hybrid. would choose to buy a new car from them again.. the GM Mark was excellent

I had a great experience. The staff was great. The price was excellent and I have had no issues with the car. A+ all around

This was such a professional experience I would recommend them to anybody. Their in-depth knowledge of vehicles was very comforting for me.