Went in looking for a used Escape. Jack was great, honest and very personable without being pushy. He was also very patient with me while allowing me to drive several different vehicles before deciding on the Escape. Also, this is my second vehicle I have purchased from this dealer. Very happy.
We were recommended to them to sell our car, it was a hard call for them as not what they usually stock,BUT they took the time to figure it out and finally came up with a purchase solution we were 110% happy with.
There service and courtesy is second to nune, whilst there we had the time to look around the dealership, some great history hanging on the walls, the oldest Ford dealers in the US, and you can tell why.
Ask for Nancy she is very knowledgeable and super efficient without being pushy - she may introduce you to the owner Mike who is 100% hand on the business.
All in all just nice folks to do business with, we will definitely be buying our next car from them.
I had a check engine light coming on with nothing wrong with the car that I could figure out. I was going on a trip out of town the next day and wanted the car checked out before I left. Service had a full schedule but nevertheless fit me in the right away. The usual great service.
Stress free test drive/purchase.
Tony B. met us in the parking lot. Very casual, no pressure. Not like the other dealerships we went to. They made us feel like fresh meat at a piranha convention! We test drove a 2006 Chevy Trailblazer. We were looking for a pickup but had no luck after 2 weeks up and down the I5 corridor from Seattle to Bellingham. Tony B. was very patient and polite. The experience was refreshing to say the least.
So, we bought what we needed, (NEEDED not WANTED. I wanted a Lamborghini Countach but my wife said it would be difficult to fit a tow hitch on it).
Shout out also to Jeff. He helped us out by arranging a couple of fixes to the vehicle. Needless to say we were very impressed by the service. All-in-all a very pleasant experience. When we win the Lotto we will buy all our future vehicles from Dewey Griffin.
Love Dewey Griffin! After an extensive search to replace my old Honda I landed there to buy a new Forester. They gave me a great price and, oh yeah, free car washes! Staff was polite and got me on my way quickly.
I had a great experience working with John Evans on leasing my brand new Outback 3.6 Touring. It's beautiful and the service and attention I got at Dewey Griffin was excellent. All of my questions were answered and the whole experience was so much better than any other car buying experience I've ever had.
We purchased a 2017 Subaru Outback Touring last week, and the experience was great. We felt well-served by the friendly sales and negotiation process, orientation to the car's options, and by the dealer's follow-up information. We feel confident that service will be equally excellent.
Purchased my first new car from Dewey Griffin. The overall experience was great! Brian was excellent. He answered all my questions and if he didn’t have the answer he would find out and relay to me. No pressure Sales it was nice. Facility is top notch and everyone that I came in contact with was very nice and helpful.
Buying my 2017 Certified Pre Owned Ford Fusion Titanium was the easiest transaction ever! It was worth the short drive from Everett not to mention the Tax savings! I would highly recommend this dealer.
First time car shopper at Frontier Ford. After failing to make a deal on a used vehicle at another dealership Frontier had one of the models we were looking at so we figured why not give them a shot before heading South to other dealerships off I-5. Our salesman Sean was helpful and pleasant to work with. He wanted to sell us a vehicle but wasn’t pushy. The road we test drove on was a quiet little road next to the refinery. The road is perfect for testing out the vehicle in pretty much any way you need to.
We drive a hard bargain so we thought for a bit that we weren’t going to be able to make a deal. We are experienced car buyers and the negotiations weren’t as bad as a lot of places we’ve been to but there never really fun especially when your tired and hungry. Sean gave us a protein bar and waters during the process. Ultimately the dealership wanted our business and won us over on a Hail Mary. We wanted to shop local at a local dealership but aren’t willing to make a lot of concessions to do so. I feel we got a great value on the out the door price. We were offered many extras but did not purchase any so I cannot speak to that.
The only thing that triggered us was essentially being forced to purchase a vehicle tracking device called Spireon Kahu. It is similar to LoJack and the dealer stated that they install it as a security device to protect their assets and it probably lowers their insurance cost. Long story short we did not want to purchase the tech but it was already installed on the vehicle. We negotiated the price of the tech and ultimately agreed to leave it installed as the dealer stated it would cost money to remove it. Now to the fun part. The 2015 Dodge Dart we purchased is for our teenage son. Using the app for the Tech on a smartphone we can monitor where he is at and be notified if he exceeds a set speed. We chose 65mph. We can also set up an electronic perimeter as well as monitor the vehicle battery from the Kahu app. We got an insurance discount for the active tracking system and trust me you need it when insuring teenagers. I probably sound like a Kahu salesman but hindsight we have no regrets leaving the tech installed. Just make sure you ask the sales staff whether it is installed or not and whether you will be force to purchase it or if it will increase the price of the vehicle if you want it removed. It worked out for us but it may not work out for you. Thanks Frontier for helping us find our son a safe and hopefully reliable vehicle!
My salesman at the Frontier Ford dealership was very personable which made the car buying experience so much fun. I had my 11 year old son with me and even though we were there for quite some time trying to pick out my dream car, Zack kept us both enertained during the whole process. Very hospitable. I will return to Frontier Ford for any future vehicle needs.
Great car buying experience. Did everything to make me feel comfortable and never pushed for a sale. I was very picky and shopped for a long time. Great service and great respect. If you come here you will not be disappointed.
Within a five hundred miles of where I live there were only 2 2015 Ruby Red Mustang Convertibles One at Frontier and one south of Seattle. Frontier's pricing from the start was spot on. It was just under 400 miles to Frontier and well worth the trip. Salesman JR was great as was the Sales mgr. David. Very pleasant buying experience. A few weeks later I realized that I had two left boot covers. Apparently a factory screw up. Both David the Sales Mgr and the Gen mgr Mike Z stepped up to the plate and ordered and shipped me the right part. Adam in the Service Dept was also helpful in fixing this. Wish this dealer was closer.
I gave 5 stars each on Customer Service and Buying Process because dealing with the dealership was very easy - the salesman was awesome! However, when it came to having our daughter's car transported to Texas - the process was anything but delightful. The car was picked up on 26 May and as of 4 June it still sat at the origination point. Since Frontier Ford recommended the transporter I do feel they share some culpability for selecting the transporter. Hopefully we will receive the car and it will be the 'diamond' that it was made out to be.
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