Used 2021 Ford Escape for sale near Durham, NH

I recently brought my car in for some emergency service. I had to have multiple items repaired or replaced. The staff informed me every step of the way, calling with updates and answering any questions I had. The service team was friendly, knowledgeable and able to explain things to me in terms I would understand. Ben, Will and Ryan were all a pleasure to work with. They've got a great team in the service department. And the best news is that my car left in better shape than it arrived :)

I have a 2021 SEL. No problems thus far with 18,000 miles. The seats are the most comfy of any vehicle I’ve had. It has the fake leather ones. It’s all I need. I average 29 mpg but mostly drive in town.

I recently purchased my Jeep Cherokee here and had a great experience! All of my concerns were addressed without hesitation. Everyone was extremely professional, patient, and kind. I highly recommend this dealership to everyone.

Bought in 2023 used with 30k miles, after driving it for six months it had become my favorite car, it’s smooth, I avg 27mpg in town driving, 33 highway. They don’t have tons of street lighting here and I hit a curb one evening and enjoyed discovering a spare tire I could switch myself until going to tire store next day.

I bought my first real car at merchants and it was a great and educational experience, Damien Gutierrez sold me the car and he was amazing and explained everything so well and i felt very comfortable with the whole process, he was honest and made sure i didn’t feel any pressure, he was also incredibly quick with the entire process it took up little of my time and i was in my new car quickly.

I have about 7000 miles so far with no problem yet. I will take a long ride to Raleigh northcarolina in June so I am praying I have any problems. My first long trip. My back brakes squeak sometimes.

I would recommend to everyone looking to buy a car go see them! This is my fourth from them and you can't get a better deal! Service and ALL the staff are AWESOME. Scott the General manager and James the sales manager are absolutely great to deal with!!! All the sales staff go out of their way to make the buying experience so easy. Service and parts department have treated like family for many year and do a great job at what ever needs to be done on any of my vehicles. Definitely recommend them!

I thought from Day One I had a very stylish looking car for the price range. I was skeptical about a 3 cylinder but I have had no problems with it giving me the power I need. I am under the average for miles driven per year AND I LIKE MY ESCAPE!

Ron was very friendly and worked hard to help us get into a car we could afford and is reliable! I would highly suggest anyone that needs a car to go to Merchats and ask for Ron Semons!

If you think of the EcoSport as a cute but clumsy kid, the new Escape is a mature and capable adult. I guess you could call it affordable by 2021 standards though it costs more than any 5 (or possibly 10) of my past cars. My '21 was built toward the end of the '21 run and has the digital dash. All of the features of the 360 package work as described, and the infotainment features are easy to navigate. Some car settings are only accessible through the screen. Though the milage isn't outstanding, I've gotten 37mpg highway with the 2.0L turbo. It has plenty of power to get up to freeway speed. Passengers have been very comfortable and the handling is good at posted speeds. Adaptive cruise is great! HOWEVER, if you've never used it, be careful to turn it off before leaving the freeway. It will slow you down to match the traffic, but as soon as there's no one in front of you, it's going to send you back to the preset speed in a hurry...Not a fun thing on a sharp off-ramp curve. If you're looking, the interior details of the '21 are a little more refined than the '20. This is only my 3rd new car in 53 years of driving and it still amazes me how what passes for standard equipment today would have been Sci-Fi in my '68 Cougar.

I really appreciated the help I got and am truly satisfied. Smooth process. Thank you!

5 star! Best car buying experience! All the models I wanted to test drive were ready for me, my salesperson was knowledgeable and helpful. Transparent, fair pricing.

Felix Gomex, Sonja Francisco, where so helpful. They explained many thinks to me. Always with a smile and No Problem. Not just once or twice but more. Thank you so much . Now I'm driving a new lease 2020. PS also have been helped by a dealer named Aucan, (First name). amazing, wonderful, thoughtful, young man . AutoFair Ford Haverhill MA. My place for almost 15 years. They are the most knowledgeable. Thanks N.Walker

I don’t like purchasing vehicles but it is a necessary evil. Anthony was great and made purchasing a vehicle for my daughter easy. Especially following up with us after the sale which is nice.

Great inventory selection, Knowledgeable staff, Easy to work with. some follow through, eager to earn business

A Truly Pleasant and Honest Car-Buying Experience I was feeling really upset this morning because of a dealership that kept changing the price, but then I happened to find a car that caught my eye on a website. Then I made an appointment at Merchants Auto for a test drive. At first, the place looked a bit quiet, and I wasn’t sure what to expect. But from the moment I walked in, I was impressed by how friendly, professional, and proactive everyone was. There was about a $3,000 difference between the price I saw online and the one initially quoted at the dealership. I mentioned this and also showed them an offer I had received from another dealership the day before. I told them that if they could match that deal, I’d sign right away. They worked hard for nearly an hour — checking different options, running numbers — and finally made it happen. I signed the paperwork and made the down payment on the spot. Even better, the finance rate they offered was about half of what another Boston-area dealership had quoted me, which helped offset that $3,000 difference. What impressed me most was that the price we agreed on during negotiation was exactly the same when it came time to sign the papers — no hidden fees, no surprises. It was a bit of a drive to get there, but it was absolutely worth it. I’m genuinely happy with my purchase and the entire experience. Highly recommended — I’ll definitely come back here when it’s time to replace my wife’s car!

Very pleased with my purchase. No pressure during the process. Had the truck I was looking at as advertised.