Used 2021 Ford Escape for sale near East Pepperell, MA

I bought my first real car at merchants and it was a great and educational experience, Damien Gutierrez sold me the car and he was amazing and explained everything so well and i felt very comfortable with the whole process, he was honest and made sure i didn’t feel any pressure, he was also incredibly quick with the entire process it took up little of my time and i was in my new car quickly.

Bought in 2023 used with 30k miles, after driving it for six months it had become my favorite car, it’s smooth, I avg 27mpg in town driving, 33 highway. They don’t have tons of street lighting here and I hit a curb one evening and enjoyed discovering a spare tire I could switch myself until going to tire store next day.

My carcwas accidentally sprayed with driveway sealcoat material. The day it happened I stopped into your detail center. The gentleman in the office assured me that Modern Auto Detailing center would do their best to clean up the mess. It was 3 weeks later when I was finally able yo get it done. The team at the detail center went above and beyond to clean my car. They were professional and polite. They explained and showed me the areas of the car they weren't able to clean . They went above and beyond to fix someone else's mess. Thank you so very much

I have about 7000 miles so far with no problem yet. I will take a long ride to Raleigh northcarolina in June so I am praying I have any problems. My first long trip. My back brakes squeak sometimes.

Chris T. was amazing to work with. My husband and I recently bought a car from automax and we can not say enough great things about Chris. From his knowledge of cars to his easy going personality he was fantastic to work with. Chris made buying a car an enjoyable process from start to finish. Highly recommend Chris for your future purchases.

I thought from Day One I had a very stylish looking car for the price range. I was skeptical about a 3 cylinder but I have had no problems with it giving me the power I need. I am under the average for miles driven per year AND I LIKE MY ESCAPE!

I recently purchased my Jeep Cherokee here and had a great experience! All of my concerns were addressed without hesitation. Everyone was extremely professional, patient, and kind. I highly recommend this dealership to everyone.

If you think of the EcoSport as a cute but clumsy kid, the new Escape is a mature and capable adult. I guess you could call it affordable by 2021 standards though it costs more than any 5 (or possibly 10) of my past cars. My '21 was built toward the end of the '21 run and has the digital dash. All of the features of the 360 package work as described, and the infotainment features are easy to navigate. Some car settings are only accessible through the screen. Though the milage isn't outstanding, I've gotten 37mpg highway with the 2.0L turbo. It has plenty of power to get up to freeway speed. Passengers have been very comfortable and the handling is good at posted speeds. Adaptive cruise is great! HOWEVER, if you've never used it, be careful to turn it off before leaving the freeway. It will slow you down to match the traffic, but as soon as there's no one in front of you, it's going to send you back to the preset speed in a hurry...Not a fun thing on a sharp off-ramp curve. If you're looking, the interior details of the '21 are a little more refined than the '20. This is only my 3rd new car in 53 years of driving and it still amazes me how what passes for standard equipment today would have been Sci-Fi in my '68 Cougar.

Our salesman Tommy abreau was very helpful and the whole experience was very pleasant. I will be doing business here again in the future. I would recommend to anyone looking for a new vehicle

I would recommend to everyone looking to buy a car go see them! This is my fourth from them and you can't get a better deal! Service and ALL the staff are AWESOME. Scott the General manager and James the sales manager are absolutely great to deal with!!! All the sales staff go out of their way to make the buying experience so easy. Service and parts department have treated like family for many year and do a great job at what ever needs to be done on any of my vehicles. Definitely recommend them!

Ron was very friendly and worked hard to help us get into a car we could afford and is reliable! I would highly suggest anyone that needs a car to go to Merchats and ask for Ron Semons!

5 star! Best car buying experience! All the models I wanted to test drive were ready for me, my salesperson was knowledgeable and helpful. Transparent, fair pricing.

Matt is Excellent. Outstanding customer service he is knowledgeable and quick and made the buying process a breaze. He went out of his way to make our experience the best it could be and stayed late to make sure my Wife could take hers home same day. I bought 2 cars in two separate trips on Saturday in the time it would take to buy one at other dealerships. This is my 4th car from AutoMax and have never had an issue with any of the vehicles or the experience. This is the place to go and I will be buying my next car there and asking for Matt.

Great inventory selection, Knowledgeable staff, Easy to work with. some follow through, eager to earn business

Another buyer beat me to the car but I was very impressed by the professionalism, information and great communication provided by this dealership!

A Truly Pleasant and Honest Car-Buying Experience I was feeling really upset this morning because of a dealership that kept changing the price, but then I happened to find a car that caught my eye on a website. Then I made an appointment at Merchants Auto for a test drive. At first, the place looked a bit quiet, and I wasn’t sure what to expect. But from the moment I walked in, I was impressed by how friendly, professional, and proactive everyone was. There was about a $3,000 difference between the price I saw online and the one initially quoted at the dealership. I mentioned this and also showed them an offer I had received from another dealership the day before. I told them that if they could match that deal, I’d sign right away. They worked hard for nearly an hour — checking different options, running numbers — and finally made it happen. I signed the paperwork and made the down payment on the spot. Even better, the finance rate they offered was about half of what another Boston-area dealership had quoted me, which helped offset that $3,000 difference. What impressed me most was that the price we agreed on during negotiation was exactly the same when it came time to sign the papers — no hidden fees, no surprises. It was a bit of a drive to get there, but it was absolutely worth it. I’m genuinely happy with my purchase and the entire experience. Highly recommended — I’ll definitely come back here when it’s time to replace my wife’s car!

My girlfriend recently came here from Brazil. She needed a very dependable car. At other places, language barrier and trying to finance was an issue. Not at AutoMax! Pablo (and team) were awesome. They have people that speak fluent Portuguese (and of course English), so it was very easy to communicate, and for her to tell them what she wanted. They have an awesome selection of cars, and while she was in Marlborough, she actually found one at their Attleboro business. Pablo personally drove her down there, and they were already waiting for her to show up when she arrived. She drove the car, loved it, and without even asking, told her what specific things there were going to take care of (brakes, tires, a couple scratches). They did a great job financing, and showed her specifically what the terms were, and what she'd be paying. She picked up the car at the Marlborogh location, all registered, insurance taken care of, and cleaned up and ready! I can't thank Pablo and AutoMax enough for taking care of her!

Felix Gomex, Sonja Francisco, where so helpful. They explained many thinks to me. Always with a smile and No Problem. Not just once or twice but more. Thank you so much . Now I'm driving a new lease 2020. PS also have been helped by a dealer named Aucan, (First name). amazing, wonderful, thoughtful, young man . AutoFair Ford Haverhill MA. My place for almost 15 years. They are the most knowledgeable. Thanks N.Walker

From beginning to end, the experience of contacting them for initial questions and then buying the car (a Mini Cooper) was excellent. Ali was helpful and easy-going. No pressure. He had everything ready for me quickly and kept in good communication. I would buy another car from them without hesitation.

I have been doing business with Townsend Ford for many years, There Sales and Service is Outstanding.

I don’t like purchasing vehicles but it is a necessary evil. Anthony was great and made purchasing a vehicle for my daughter easy. Especially following up with us after the sale which is nice.

Very pleased with my purchase. No pressure during the process. Had the truck I was looking at as advertised.