Used 2021 Ford Escape for sale near Grayslake, IL

Omar, (Service writer) went beyond to help me with what my vehicle needed

I have a 2021 SEL. No problems thus far with 18,000 miles. The seats are the most comfy of any vehicle I’ve had. It has the fake leather ones. It’s all I need. I average 29 mpg but mostly drive in town.

Best car purchase experience I have ever had! They made the process so easy and the service was over the top amazing trustworthy and friendly!!!

Bought in 2023 used with 30k miles, after driving it for six months it had become my favorite car, it’s smooth, I avg 27mpg in town driving, 33 highway. They don’t have tons of street lighting here and I hit a curb one evening and enjoyed discovering a spare tire I could switch myself until going to tire store next day.

Enjoy the team at Ray. Hugo is a great sales associate and the service team I fully trust with all my needs. Luis has been great and goes out of his way to make sure my vehicle is in top condition.

I have about 7000 miles so far with no problem yet. I will take a long ride to Raleigh northcarolina in June so I am praying I have any problems. My first long trip. My back brakes squeak sometimes.

Frank is the best ! I can't give enough xxxxxxfor his hire , he truly knows step by step every detail is customer need to know before and after buying !

I thought from Day One I had a very stylish looking car for the price range. I was skeptical about a 3 cylinder but I have had no problems with it giving me the power I need. I am under the average for miles driven per year AND I LIKE MY ESCAPE!

They really made this a smooth experience. Especially when it came to the actual purchase of the vehicle. We dealt with Nick as our sales person and he was great at communicating with us and insuring any needs or concerns were addressed.

If you think of the EcoSport as a cute but clumsy kid, the new Escape is a mature and capable adult. I guess you could call it affordable by 2021 standards though it costs more than any 5 (or possibly 10) of my past cars. My '21 was built toward the end of the '21 run and has the digital dash. All of the features of the 360 package work as described, and the infotainment features are easy to navigate. Some car settings are only accessible through the screen. Though the milage isn't outstanding, I've gotten 37mpg highway with the 2.0L turbo. It has plenty of power to get up to freeway speed. Passengers have been very comfortable and the handling is good at posted speeds. Adaptive cruise is great! HOWEVER, if you've never used it, be careful to turn it off before leaving the freeway. It will slow you down to match the traffic, but as soon as there's no one in front of you, it's going to send you back to the preset speed in a hurry...Not a fun thing on a sharp off-ramp curve. If you're looking, the interior details of the '21 are a little more refined than the '20. This is only my 3rd new car in 53 years of driving and it still amazes me how what passes for standard equipment today would have been Sci-Fi in my '68 Cougar.

I recently had my 2015 car serviced at Heights Ford and couldn’t be happier with the experience. They repaired my air conditioner (clutch) and replaced the rear brakes, and the work was excellent. The technician kept me updated throughout the process and even coordinated directly with my Ford warranty company, which made things so much easier. What stood out most was their patience, attention to detail, and commitment to making sure my car was properly covered and serviced the right way. I highly recommend Heights Ford for anyone looking for trustworthy, thorough, and professional service. Thank you!

I recently purchased a 2023 Dodge Charger from Jimmy, and the experience was absolutely top-notch from start to finish. Jimmy was knowledgeable, professional, and genuinely helpful throughout the entire process. He took the time to answer all my questions, walked me through the features of the car, and made sure I was comfortable every step of the way. I never felt pressured—just supported. The Charger itself is an absolute beast—sleek, powerful, and everything I was hoping for. I couldn’t be happier with my purchase. If you’re in the market for a new car and want someone who truly cares about your experience, go see Jimmy. Highly recommend!

Lee Ann and Brad were so knowledgeable and personable when helping me pick out and find the perfect finance plan for my car. I feel so grateful that the experience was significantly less stressful due to their amazing communication throughout the entire process.

excellent dealer service experience - dealer service is always a bit more expensive- but the quality and customer care was first rate. They even drove me to a movie theater where I saw a show while waiting for the repairs

Went in to test drive a Mazda CX 7 and Mourice was the sales associate we worked with. He had the car ready to go for us. He was also very helpful and was the first salesman I have ever liked. He was extremely kind and caring. I would recommend this dealership and Mourice 100%.

The salesman I met called Matt, he is very pro and patient. This dealership is a good place to buy the car, and I recommend people to come.

I work 3rd. So I set up an appointment online. They set me up with Dylan. Dylan contacted me via text. Asked what I'm in the market for. I gave Dylan a run down. We set up a day & time. When I arrived Dylan had A few trucks lined up & ready to go. I gave more in detail on what I was in need of. One being the 3.5 twin turbo. Found a truck after looking at several of them. Only issue at the time was no trailer hitch. One of my requirements. Dylan had that taken care of. Kunes paid for the new hitch to be installed. Everything went smooth from start to end. Dylan is a great guy to work with & made everything pretty much pain free. Even took care of lunch. What happens next is what is Important. After a month of owning the F150. I put new rims & tires along with running boards. Come to only find out one major thing was wrong. It didn't have the 3.5 twin but the 2.7. Lets just say I was pretty upset & felt taken for. stuck with a truck I couldn't use. I left a pretty crappy review. I contacted Jesse the general manager. I Explained the situation. He talked to Dylan & got back to me the same day. Dylan being a standup guy owned up to the mistake & both Dylan & Jesse went more than out of their way to make all right. They got me a bigger truck more than I expected it to be. They removed the rims & tires from the one truck to the other. The truck they got me was clearly worth much more money But kept the number the same. Mistakes happen for a reason. How those mistakes are handled is what's key. Kunes stepped up to the mistake ^ made it right. Thank You!! They proved to have an honest sales team & proved they want you to leave happy. They have my trust

I recommend everyone to go in to Ford dealership in lake Geneva and it's a great place to get the right car for your family.

I bought a used car here with Will Rivera and it was a wonderful experience. Quick and easy, gor out within an hour and a half with a test drive included in there.

Ted was great it was a great experience this is my fifth car I bought from this place

I have just took delivery of my 4th Subaru. Ed Troike was my salesman for all 4. Ed 's dedication keeps me loyal to the brand. The service department as well as the parts department are extreamly clean, and the employees are extreamly knowledgeable, courtious, and proffessional. I will continue to purchase my vehicles from Ed and recommend this dealership to everyone I can.