Used Ford Escape Active for sale near Lima, NY

So, okay I was wrong!!! Summit view is a standup car dealership. Yes, at first I was hasty in my review which ultimately these guys had nothing to do with it. I was just in a bad mood that day. Seriously, whatever I thought about Summit quickly changed into a dealership I would bring my Grandma to. They did everything I asked for and more went really over the top. It assured me to know whatever came what may, Summit view and ALL THE PEOPLE THERE, go above and beyond to make sure I'm happy, happy, joy, joy!!!!

Good on gas and a comfortable ride. Drive it to West Virginia and back home no problem. I like it a lot definitely recommend it for people who travel for work and schoool

Had a wonderful experience purchasing a second new vehicle from Van Bortel. The sales man was very helpful, low pressure, and did not waste my time. I will be back when I need my next vehicle.

traded in my 2016 Mustang GT in for the 2025 Escape and so far I'm loving it, good gas mileage, reliable, such a smooth ride and fun to drive.

Used fast lane oil change service work was completed within the time given. Video of walkaround provided. Recommend to schedule service and drop car off .

This is my 3rd Escape beginning with a 2014 to this 2025. Th Escape handles well, acceleration is awesome. This is definitely a car I would take a long road trip with.

This is my second Escape Hybrid ans I absolutely love it. Love the interior redesign and who doesn't love getting 40PMG without plugging in? It is very spacious as well.

Great communication and felt really comfortable talking to both the sales and maintenance crew. Customer service was great also.

For those of you that don't like the over reliance on the computer dash for things like the AC.. Ford did not start doing that till mid 2023.. when looking at 2023 models, look carefully at the dashboard. some have a smaller computer screen and the 2 knobs and buttons that regulate the AC. those are the ones you want.. they also are $4-5K cheaper than the models that have the larger screens and no physical AC buttons so win-win.

I bought my truck in May and everything was smooth and above board. Great people and the place was clean and comfortable.

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

It was a pleasant experience talking via phone and in person to Jerry Reyes. I explained what I was looking for, he suggested several vehicles that would fit my needs/requirements and I choose one. It took less than two hours over the two visits to sign all the paperwork and to make the down payment. Extremely satisfied with the entire process.

It's a great place for service had a small problem but they were taking care of it sometimes parts take time to come in overall customer service is excellent. I would recommend West HERR to many friends thank you.

Zero pressure vehicle sales and excellent experience with vehicle service. I won't go anywhere else.

The whole team was friendly, professional and helped us find the car we were looking for. The buying process was straightforward and we had a great experience overall.

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

The sales team was very professional, not pushy and let me look and choose the perfect car for me and my family.

Our 2024 Ford Escape has been excellent. We bought the ST Line package and its performance has been flawless in the 1st 5 months. Really like the heated steering wheel included with the Cold Weather Package and the safety features of Tech Package 1.

Great easy my salemen Jason was helpful and worked with me highly recommend . well worth the trip.

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

My salesperson, Ricky, made my 2025 Ford Bronco Sport purchase incredibly easy. I had not been planning to buy a new vehicle yesterday when I brought my 2021 EcoSport in for service. But I decided to venture into the showroom and the rest is history. West Herr had many vehicles to choose from and It was easy to fall in love with my new Bronco. Ricky made financing, my trade in and insurance a seamless process. From the time I first stepped into the showroom until the moment I drove away in my beautiful new Bronco, it was about 6 hours! Thank you Ricky and West Herr Ford of Rochester. And Go Bills!

We initially came in to look for a vehicle for my hubby turns out that we both left out with cars mine was a 2025 Ford Bronco all the bells and whistles! I’m excited 😊my husband purchased a 2022 Ram loaded and the color he desired. We are so very happy that our salesperson assured us that this was gonna be a smooth transaction and it was. Thank you Joe Mora you are the very best and we are thankful for you. You deserve a raise👍❤️

My wife and I have over 50 years of customer services and operation experience combined. We tend to think we have a adequate grasp of quality service and operations. Our recent purchase was quite impressive. We made a purchase and decided to wait for the delivery so we were at the dealer for a few hours. At all times their team kept us informed of their progress, they always clearly and promptly answered questions and exceeded our expectations several times. The facility was very comfortable, clean and easy to find what you need. All of the employees genuinely seem happy and greeted us for the few hours we were there. We will buy from West Herr again!

Took my car in for a Ford recall, Zac in Greece collision was fantastic from start to finish Very friendly, explained before and after service Ask for him! Ladies at collision desk we’re on top of things My car was clean as a whistle inside/ out when returned back to me I can say “nothing” about people in service dept where I received a loaner

Great experience with the VanBortel service team. Had a new battery installed and the price was great and it was installed quickly. Friendly service staff

Bob Johnson LeRoy delivers exceptional service, honest communication, and a hassle-free buying experience. Their friendly, knowledgeable team makes every visit enjoyable.

Christine was great to work with, I appreciated that even though I had scheduled for a problem and to have a part replaced, she had more complete testing run and found that I didn’t need to have the part replaced which saved me money. The service was completed in less time than expected so it was a great experience.

It's a pleasure to drive this car. I can feel the sportiness of the car. I love that the car saves so much gas. All seating in car, front and back is comfortable.