Used Ford Escape ST-Line for sale near Olympia Fields, IL

I would like to focus my review on one particular part of my experience. Two weeks ago, after a long look at new car options, I decided to buy out the lease and purchase the 2022 Rogue I'd been driving. I wanted to make sure my car was in new car shape so I brought it to Berman for a certification inspection. I've previously not felt important bringing my car for service there, and generally my service history has felt like I'm at the mercy of the dealer or service department. However, on this occasion, I received the best customer service I've ever received in 35+ years of bringing my car to a service department. Turns out, the Best Service Manager in the car industry is at Berman, and her name is Katie Udelhoven! I'm a very tough customer, quick with numbers, and very demanding. Katie not only went out of her way making phone calls to see if she could save me money (seeking to find and use as much coverage under my lease agreement to save me as much money as possible), but she explained in great detail what every issue meant to my safe driving experience, and had feeling confident that she and Berman were acting in my very best interests! Katie is the most knowledgeable service manager I've ever encountered as well. She responded immediately with credible information to every concern I posed. If I had a dealer ship myself, I would want Katie Udelhoven to be one of my first hires, and pay her at the very highest level of the Service Manager pay scale in the United States. Having worked with every level of Berman staff in this process, I am slighting no one to say ...Katie Udelhoven is the single most valuable asset within the walls of Berman Nissan, including the cars and the highest levels of your organization, she does a second to none job of making sure each customer, I'm guessing at least 40 each week, leaves happy!

traded in my 2016 Mustang GT in for the 2025 Escape and so far I'm loving it, good gas mileage, reliable, such a smooth ride and fun to drive.

Nick was terrific. I have purchased several cars from this dealership. This experience was the best.

Everyone and everything was fantastic! Brian Howard was our sale person who was great! He worked with us to meet our needs. We would definitely recommend him to our friends.

Thank you to Teresita and Money Carlos they were great and provided great customer service to our family. We love our new 2018 Journey! Keep doing a great job friends!

It’s been a great car for the past few months. The 2.0 engine has the perfect amount of power to get around and the 8 speed does a decent job. I love the exterior and interior styling. Great driving position and overall feel. My only complaint is the sometimes slow infotainment screen, especially on startup when I go to use the climate controls. Other than that I love the technology and features you can get in this car!

First time bringing my truck in , even though I didn’t buy my Raptor at this dealership, I wouldn’t hesitate using this place again. Very fast and professional, and they had my car running like new in less than 24 hours.

Good on gas and a comfortable ride. Drive it to West Virginia and back home no problem. I like it a lot definitely recommend it for people who travel for work and schoool

It was really a low pressure experience my salesman, Garret was awesome as well as the finance guy Ruben, the only issue was when I got the car home a few days later I had to jumpstart the vehicle due to a bad battery.

This is my 3rd Escape beginning with a 2014 to this 2025. Th Escape handles well, acceleration is awesome. This is definitely a car I would take a long road trip with.

Great help from the great people over there. Would definitely suggest that others go to them for a car they're looking for.

For those of you that don't like the over reliance on the computer dash for things like the AC.. Ford did not start doing that till mid 2023.. when looking at 2023 models, look carefully at the dashboard. some have a smaller computer screen and the 2 knobs and buttons that regulate the AC. those are the ones you want.. they also are $4-5K cheaper than the models that have the larger screens and no physical AC buttons so win-win.

Was looking for used car for a month at many locations and was wanting a MKZ as 1 of my top 5 I was thinking about getting. Dealer had 1 I called to check out. Able to get me #s on payments before I came in. Nick new I was OCD after dealing with me over the phone and accommodated all of my needs and had a beautiful machine. The finance staff was very helpful and got vehicle in monthly range I wanted. Walked away with a beautiful machine w/low miles in the price range I wanted with all the features I wanted. Pictures on dealer website were very good and accurate and pricing was very fair. No BS dealer with great staff and good quality machines.

Very nice suv for us. Ford made it easier for all the controls to be operated they also put more push buttons back in. Very high tech suv but easy to use. Great mileage for an awd. Castle Ford in Michigan city was great and the sales person Samantha was fantastic. No scams no pressure and very helpful! Thanks Castle Ford and Samantha!

Excellent experience. I bought a car from out of state. Spoke with Frank several times about the car and pricing before I booked a flight. They did not add in any extra fees besides TTL and docs plus did not try to charge me more for an out of state buyer or paying cash. It was a cash deal so everything went smooth. My only complaint, it took about 2 hours to purchase even thought this was a cash deal. This is a very minor complaint but thought the process should have been faster.

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

I like Metro. They're veey helpful. The service area was clean and COVID clean w/sanitizers. I bought my car there also. It was quick and easy.

This is my second Escape Hybrid ans I absolutely love it. Love the interior redesign and who doesn't love getting 40PMG without plugging in? It is very spacious as well.

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

Awesome experience for my first BIG car purchase! I worked with Kevin Emling to get my dream car in the price range I needed it while the market is still in the hole. We found my car and was never pressured throughout my selection and decisions which at other dealerships in the past I have being a young girl to get something more expensive. The process of getting my car was painless and everything was explained throughly to me on what I was paying as well as my trade in I was over the moon with! If you go to Taylor Ford in Manteno I highly recommend asking for Kevin. If your not able to get him I’m more than sure your in greats hands with anyone else there. Great place will be coming back when I decided I need another upgrade!

Fantastic service! Polite knowledgeable individuals who get you in and out of the Quick Lane shop as soon as possible!

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

This is car number 8 with Midway Dodge. This is the only place we shop. We always receive great service from everyone here. Thank you for the great service especially Money Carlos

I had the pleasure of working with Tray at Murgado Ford of Chicago while looking for a 2024 Lincoln Nautilus Reserve AWD for my wife. From the moment I reached out by phone to inquire about the vehicle Stock: 24L117, Tray was incredibly personable and transparent. He took the time to provide me with all the information I needed, making me feel at ease about the purchase. With a growing family, including one child and another expected in May, it's important to make the right choice, and Tray made the entire process smooth and stress-free. His professionalism and genuine care for my needs were evident, and I truly appreciate his efforts in helping us find the perfect vehicle. I highly recommend Tray and Murgado Ford for anyone in the market for a new car!

We had a great salesperson - Elliot S. and he was very helpful, and Al P. was great for the financial portion. Both worked hand in hand to make a great buying experience!

Great experience salesman was awesome. Took only two hours from the time we got there till the time we were driving off the lot bought a really nice car for a low amount of money.

Excellent service, quick response to my questions, honest straightforward answers, sent me valuable additional pictures

After contacting the dealership via cars.com I received an email communication from a sales representative saying the car was in stock and available to view. I wrote back and stated, I would be available the following day in the afternoon and left my phone number. After not hearing back from the sales representative. I drove to the dealership the next day and walked into the store. The few sales people that were in the showroom appeared to be busy with other customers and no one was at the welcome desk. I looked at the car outside near the front of the store, but left a few minutes later. The sales person did follow up with me the next day and apologized as it was their day off when I was there. I appreciated the communication, but did purchase a new car at another dealership.

While traveling from out if state,we had a vehicle breakdown. At that time/day, all repair shops were closed. So taking a gamble we dropped the car off at Napleton Ford of Oaklawn. The techs at Napleton jumped on our issue right away and worked hard to help a family stranded on the road. We were back up and running in just a few days. Thank you Napleton Ford!!