Used Ford Expedition for sale near Saint Clair Shores, MI

Service not friendly tried to get oil changed twice turn ed away without options I went to ferndale location great service

2020 Ford Expedition was purchased Feb 2020 (Springfield Va). I started having transmission problems Jun 2020 (15,000 miles). I informed my service representative what was occurring during an oil change and she informed that she would have a transmission specialist look at it. I was given the all ok and l departed, but my transmission is still producing a rattling sound and it buck's when l go from park to drive, also when it changes gears it slips from time yo time. This is my Fourth new Expedition and l have never experienced anything like this. I have made 4 request that they check my transmission and it has always come back (No problem). Oct 2022 l received a call from the service department stating that my truck hadn't been in over a year. I indicated to them that l was last in for an oil change with them, April 2022. Not only did they not have records showing my oil changes, but they didn't record any of my complaints about my transmission. I took my truck to AAMCO and they indicated that it was an electrical component ( brains of the trans) that was faulty and that l needed to return to Ford to repair. I attempted to have this resolved before my warranty expired and now l have no warranty on it because l'm at 95K miles on my truck. I know that there is a recall on 2015-2019 Ford Expedition for faulty transmission gear box. I'm experiencing the exact same issue with my transmission. Vin #1MJK1JT8LEA27351 Model: XLT Max Grey

I've gotta say, my car buying experience at Serra Ford for the Ford Ranger was freakin' amazing! The whole team there was top-notch, especially Rachel Kupke, my salesperson. She was on the ball, super attentive, and knew everything about the Ranger and Ford's other offerings. Rachel made sure I got exactly what I wanted and answered all my questions like a pro. Candy Serra, the sales manager, was also awesome. She personally made sure I was happy and really helped with the financing process. Candy really cared about making my experience top-notch. The rest of the Serra Ford crew was fantastic too. They were all friendly, knowledgeable, and made the whole process a breeze. I walked in and felt right at home. And let me tell ya, the Ford Ranger itself is one badass truck. The Serra Ford team knew their stuff and helped me find just the right one. They explained all the different options, safety features, and cool tech stuff. All in all, I can't recommend Serra Ford enough. If you're lookin' for a new Ford Ranger or any other vehicle, go check 'em out. You won't be disappointed. They'll hook you up with a great car buying experience and leave you with a huge grin on your face and an awesome new ride in your driveway!

We have worked with Trevor Wortman for more than 10 years whenever we are ready for our next lease car. He is a tremendous representative of the dealership?extremely knowledgeable, patient, helpful, courteous and is very timely getting questions answered! We have recommended him to our friends.

This has been our favorite vehicle. The list of features don't quit. So versatile. We have taken it off-roading, camping, long road-trips, day trips etc. Cleaning is easy with all-weather mats and leather interior. It's rare, but ours has the PANORAMIC-SUNROOF, which I love love love!!!!! The memory settings for the drivers are nice too. Just push a button and the mirrors and seat adjust to you. the convenient features just go on. I literally can't say enough good things about this vehicle!!! And this is all after 60k miles! Can't get a better family car!!

Employees were welcoming, kind, and the environment was pleasant. Jackie was amazing and helped me to find a vehicle pretty quick and provided me with an abundance of resources. Customer service was phenomenal, I love the car that was chosen for and I?m going to continue being a customer. Thank you Jackie and Ford Conpany for making this a wonderful experience.

Overall I do love this SUV. great driving experience. Latest electronic features are a benefit. I did have to turn off the out of jane detection, too accurate. My one complaint is that the console has a fault, I call it a missing piece. I have lost two disability placard because I placed them on the flat part and both skided into nonoland. There needs to be a stop of some kind.

I was kept informed and treated very well. The dealer took care of the problem efficiently I would recommend them and use again for all my auto needs

Dan my sale guy for 6 years We love him Very good dealership good store

I was there for service. All wheel alignment and oil change. Like always a great service and great atmosphere. Job was done quick. Never had anything bad to say about your facility

I have had eight Cadillac Escalades, and this is the best SUV I’ve ever had. Ford just has it together! I’m on to my 1st Navigator

I had the privilege to meet and be assisted by Keith English who truly went above and beyond (at all hours, always ending with a “my pleasure”) what most other sales people do. He did locate the vehicle for me based on a previous inquiry. He never forgot me and when this car was available, he sent me a text message and I was able to test drive it that same day. He was excellent at communicating with me at real time speed. I felt like a very respected client and although he assisted me with a used vehicle purchase, he had so much patience and courtesy the entire step of the way. I would recommend using him for new car sales to anyone and Jack Demmer Ford. Thank you, Keith!

From the show room to the service department to the body shop this dealership is the best I’ve ever had the privilege to patronize. The entire staff in this dealership is by far the best group of people I have ever encountered.

The staff at TopGearz were polite, knowledgeable, and honest. When I was looking through the cars within my price range the reps were nothing but couteous and transparent. Throughout the entire process I never felt pressured, or pushed into buying. Ultimately I decided on buying an Avalon and several weeks after using the car for my daily commute I haven't noticed anything wrong with it. I would definitely do business here again and I have recommended this lot to several friends who are shopping for cars.

I am very happy with my "new" 2016 Ford Expedition, King Ranch Edition! I have had 2 Expedition Eddie Bauer Editions, so I am very familiar with them. Still, the features and quality trim and interior were beyond my expectations. My wife and I drove it home over one thousand miles over a couple days, and it drove like a dream and performed very well! The look of the Expedition turns heads, and I'll probably drive it for a long time.

Purchased new July 5, 2024 now have approx 16,000 miles recently took a trip that was total 4,000 miles. Wife states as the most comfortable vehicle she’s ever had especially on this long trip pulling a 6x12 enclosed motorcycle trailer from Chicago to Scottsdale, AZ. Nimble handling even in the mountains and plenty of power! 5 Stars Ford!!

Holly was absolutely amazing. Her customer service skills were incredible. The wait time was minimal, I had a oil change.

Been a great vehicle very few issues other than catalytic converter which was replaced under warranty at 79K miles. I drive a lot for work no issues

Great experience all the way around great sales guy ray to the awesome finance mgr will definitely be my new dealership goin forward!!!!

I don't drive much so my last oil change was several months ago. Although arriving early, this place was bustling but that was OK as I planned ahead and brought a book.

I am very satisfied with my recent visit at Serra Dealer for service. My advisor Tyler was very helpful and professional, they changed oil and filter in reasonable time. Keep up the good work. Thank you!

Even though we haven’t had this vehicle very long we really love it. Lots of room inside. Smooth ride. One of my favorite features is the lights on the outside mirrors tell you there’s a car in my blind spot this is a great safety feature. Ours was a used certified gold vehicle average used mileage, the price was very good, below suggested price.

Always have an amazing experience working with their staff. Always very friendly, and do their best to get you what you?re looking for! Couldn?t be more pleased with my interactions with them, will be a long time customer

Dealing with a no-pressure sales environment at Car Dome Auto Sales was a welcome change of pace. Without hovering over me or pressuring me to make a choice, Drew showed me the automobiles I was interested in. It was a nice experience as I thought I was in charge of the procedure. Drew's strategy is just what I was searching for. I'm happy I bought my automobile from Car Dome Auto Sales.

I had a stripped lug. I purchased the lug nut and stud, they replaced it no charge. Much appreciated.

Todd was great with my husband and I selling our truck! He was kind fast and efficient I would definitely recommend! He made our visit quick and simple!

Beautiful luxury SUV. The exterior and interior is awesome. It has all the bells and whistles you would ever want. The ride is smooth, and the gas mileage is best among the other luxury SUV. The V6 engine has all the power you need

Jason J and his Team at Suburban are truly outstanding. They were fast, professional and efficient. Most importantly they inspired a sense of trust and I will be taking my new F250 to them exclusively for service.