Used Ford Expedition Max for sale near Columbia, MD

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

My wife and I were in the market for a used vehicle. Jessica was very nice and accommodating. Her expertise and professionalism shined. Her energy was also great, making me and my wife very comfortable throughout the process. She made the environment comfortable which made the buying process a lot less stressful. The finance manager Mike was also great hearing our concerns and needs and was able to adjust something?s so that we could be comfortable with the price while also ensuring that we had proper coverage. Overall, it was an outstanding experience.

Hello John, I'm so glad that you're back with Heritage VW. Thanks for doing a GREAT job getting me into my 2024 Atlas yesterday. You really made my day. You've always worked with my family in getting us an payment that we can afford monthly. My sister is going to be seeing you soon. Please keep up the good work with your excellent customer service. *********

Previous minivan owner we didn’t realize we had out grown our minivan till we realized the amount of space in our new truck. We have 4 active kids from 5-15 that are in multiple sports. We travel a fair amount both to the airport and on road trips. So our new vehicle needed to get all of us and luggage wherever we’re going. So far this is doing it.

Just purchased m 7th truck from general manager Dennis Koulatsos. I've been buying trucks from Dennis since I first met him in 1991. He is the consumate professional, and I've referred all of my family members and dozens of friends to him, and he's taken very good care of all of them. Dennis is fiercely loyal, a man of his word, and he always goes the extra mile.

Stupid accident brought me to see Mike in the body shop. Second time the garage door gouged the hatch. Mike took the car right away fixed it and cleaned it up better than when I dropped it off. Thanks Mike, great job.

Took awhile for part to come in especially during Christmas I finally got my cat back the Friday after Christmas, running well now but was expensive

Overall- great ride, good power, good MPG, plenty of room. Nicely featured. So far no complaints- 66,000 miles Great for trips - lots of storage space.

Great online experience but I receive too many duplicate emails. Online rep, sales rep and another sales rep. Multiple emails, BUT I prefer that over little email.

I am buying a used car after 8 years, and this was great experience. No haggle is what I care. I was not forced to buy GAP insurance or anything else. The only complaint is, the lady taking down payment at the cashier was hesitant to tell me the details of the transactions before making a payment and showing attitude, but everyone else was great. I highly recommend this carmax.

Great service. They always take good care of my vehicle. I will take my truck back for service.

If there's anyone to recommend It'll be Chris Evans. He's amazing, patient and helpful 10/10 customer service. My experience was overall stress free. I Love my new car, thanks again Chris!!!

Traded an F-350 Tremor. While the truck could not be beat we needed a softer ride as our needs changed. The ride is outstanding and the handling is superb. The interior space is such a welcome asset. Thanks to Ford for a great product.

This is an update from a previous one star review. I made an appointment for the Quick Lane service. My appointment was at 7:30 AM. When I arrived the service man behind the desk greeted me and took care of everything. Very professional and prompt. I was only there for an hour and everything went very well. I had a previous review with a different experience. I think that experience was a result of a full moon. For now on I'll always make an appointment. I couldn't ask for better service!

My service advisor, Michael, was the best! I had an inquiry about my car and he took the time to check everything and even test drive it. I then had to get a new battery and was lucky enough to reach Michael again and he got me in and out before I could get settled in the waiting room! He was very patient and personable. Great service! I highly recommend him and this dealership!

Wayne is great! Ask for him. I love this dealership, Easy and fast. Will recommend this place to my friends and family.

Whenever I have to take my car in for service, Mr Shawn makes sure I?m taken care of in a timely manner. My issues and concerns are handled

They was kool reasonable easy to talk to I was comfortable doing business with them salesman was very nice

The Ford Expedition Max is an outstanding full-size SUV that combines power, comfort, and versatility. It features one of the best engines in its class, delivering impressive performance and reliability. The spacious interior is designed for maximum comfort, with high-quality materials and advanced technology that enhance the driving experience. Whether you're taking long road trips or navigating daily commutes, the Expedition Max provides a smooth and refined ride. Its ample cargo space and seating make it perfect for families or those who need extra room. Overall, it’s a top-tier SUV that excels in both capability and luxury.

Thank you mutaz for giving me an amazing Tacoma I appreciate so so much thank you

Awesome experience! Team over really looked for me and made sure I was satisfied and received the vehicle I wanted!

I came into the store and there were several sales people sitting at their desks and did not look up from their phones. As I walked through showroom (keep in mind I have purchased there before and got my car serviced here!) a sales person jumped up and approached me and asked how I was and if I was being assisted. When I said no, he introduced himself Mike Zeller. I explained I wanted to trade my bronco sport for another or maybe explorer. He said no problem. He showed me bronco sport and I loved it! He said before you decide, lets look at the explorer. I said that sounded great! I was expecting pushy because I said I loved the bronco. He took me to explorers. I looked and said NOPE! We went back, he showed me everything. No games. Showed me why my trade was worth what it was worth. I said I have Navy Fed and he said that was fine. Again, not pushy! We proceeded. I was in and out in less than 1 hour. Then, he called me and asked how the car was. He cared after the sale. Thats refreshing. I 100% recommend Mike Zeller and Sheehy. Mike, see you in 3 years!

Salesperson was very helpful on the phone and followed with a text message, I will continue to check Their email.

Just bought this car but love so many features and the design. Excellent for kids and in the snow. Perfect for long road trips and commuting.

We recently bought a CPO Atlas at King VW. The whole experience was professional and accommodating without being pushy. Our salesman Chris was a pleasure to work with and answered all of our many questions. The inventory selection at King was better than other any other dealer I saw in the area and their prices were very competitive. We got a great deal through VW financial and are thrilled with this new car for our family.

This vehicle has everything. It even has seats in the front driver and passenger that will massage you as you cruise around.Safety features are top notch. Rides smooth. Looks great, price was great, we love it!