Used 2023 Ford Explorer for sale near Trout Valley, IL

I needed a Ford dealership to take care of a couple of recall notices on a 2023 Bronco I purchased used from a non Ford dealership a year ago. I had received a brochure from Hawk Ford in St.Charles, Illinois, and decided to give them a try. To make a long story short, customer service arranged for a pickup of my vehicle at my home the very next day as well as a more than reasonable time frame for the repair, and then delivered my vehicle back to my home about a half hour ahead of the originally scheduled time frame. Because of the fact that I needed recall repair work, there was no charge for either the pickup and delivery, or the actual repairs.The courtesy and customer service extended to me actually left.me speechless. All I have left to say is, I now have a Ford dealership I can rely on. Thanks again Hawk Ford.

Quiet, comfortable and powerful car. I have the twin turbo that puts out 400 hp. General gas mileage is 19-20 city and 24-25 highway. The only thing that I would change on this vehicle is that I would like to be able to turn off some of the automatic operations on a semi-permanent basis.

I received a recall letter. I was actually able to get an appmt the following day. It took 55 min. They told me about an hour my service advisor Vince was great. All good

This is the first explorer that I have owned in nearly 30 years. I am coming from a ram 1500. I am surprised how comfortable this explorer is I’m really enjoying the gas mileage between 21 to 23 in town. I have not taken a trip on the highway yet.

Eduardo Del Rio helped me buy my ford explorer and made sure it was in my own liking

John Czech was excellent as our salesman, giving sound advice to our needs and wants. He was aware of our time constraints with other commitments and got us done in a timely manner. Will definitely be back to purchase other vehicles in the future.

Thank you very much for Greorge Adam who help me with my car .George is very profesional and very helpful .Great job!!!

We were literally about to go with the dealership, but thanks to meeting Kostya, we paused and ended up getting a much better deal. Big thanks to him — really appreciate his help.

I love the Napleton-Libertyville guys! Rich was our sales guy. He was so easy going, listened to what we wanted and made suggestions without being pushy. He helped us get the best deal! Bob made the finance process run smoothly and took the time to walk through all our questions and concerns while also being mindful of our time. Overall, I’m very impressed with the customer service at Napleton

Jon David is an asset to your company he’s a gentleman and a scholar. He put a deal that I won’t forget, and I won’t forget him. My son was very happy and he treated him with courtesy.

Easy, stress-free, and friendly! Definitely will go back to this dealership. From our salesman, to sale manager and the finance guy all very nice and professional. If your thinking about buying a Volkswagen come to Elgin. We first went to a different volkwagen dealership and they were such scam artists. It almost turned me off not to buy a Volkswagen ! This dealship made up for it. Building very nice too! Thanks elgin!!!

The salesman Dylan was very knowledgeable, upfront, and honest. He made me and my family feel at ease and made the process effortles. He got us into a great vehicle and we appreciate that. This was the 3rd dealership we visited that day and as soon as we arrived we knew this place was different and we felt comfortable. I highly recommend coming here. Awesome service and great vibes

I usually dread dealing with car dealerships but Hawk Ford was different and went out of their way to make it positive, especially the salesman Rich Bergmann.

We purchased a used car from them. They made the process so easy! They provided personalized service. Everyone was friendly and professional. The whole experience was positive.

Mark the service manager was patient, kind and very professional. Recommend service here! Thank you!

We purchased a new Ford Explorer. Excellent price with no pressure. An all around pleasant experience.

I bought a new 2023 F-150 XLT from Hopkins Ford today. Jaden was my salesman, and he knew every question I had right away. He was extremely helpful, and was an awesome salesman. I’m very happy to do business with him, and Hopkins Ford. We couldn’t find a price that was going to work for me, but we kept talking for 5 more days, and they kept working harder and harder to get the truck to me at the price I needed it. They were finally able to make it work, and I’m very grateful that they worked so hard for me. I will absolutely be buying more cars from them in the future. I would 100% recommend this dealer, and Jaden as your salesman. Thanks Jaden!

Quick and East to get my car in for the recall issue. The time it took was a lot less than what they thought it would be, plus they washed my car. Nice Job!!!

Effortless and pleasant to work with. Even the credit department was low pressure. We were in and out in about 1 hour. We drove up from Indy and they had 2 cars for us to choose from. Both were CPO cars with extended warranties. This visit was NYE and we even got a tip on where to dine before headed home. Great work by the whole team. Couldn’t be happier with the purchase.

Eduardo gave me an amazing service at the dealership and helped me find a car.

I brought my car in for an oil change and multi point inspection. the inspection dealed that I a front brake issue. Mike, the employee I dealt with describe the issue and what it would take to repair it and how long I would have to wait he offered free transportation home if I wanted. because of the distance that I would have to travel there and back to home, I opted to delight the two hours in the lounge. I had coffee and water and I was fine. Mike came in several times to talk about the repair. He also said he had a rebate coupon I could use and he pointed out. I had points in my Buick awards account that I could convert to dollars to pay for the repair. That was very good service save me money and the car is running fine

Thank you for the great experience Everardo. Will definitely recommend to friends about Gillespie ford.