Used 2024 Ford Explorer for sale near Joshua, TX

How many times have you been to a dealer service department only to wait infinitely to even get a 'Hello'? Have you walked away disappointed promising to never return to such a consumer unfriendly trench? I have, but yesterday gave me a much-needed dealer service department experience. I don't know about you, but to me, if the employee behind the counter has a disgruntled attitude, that will make me adapt the same attitude, and the experience will end up a total nightmare. Into the picture comes Mariel Sun. Mariel is a service advisor at Clay Cooley Mitsubishi in Arlington, Texas off I-20 1480 West. The details of my visit are not important to my review. What is important is how amazing Mariel was and how she very kindly and professionally took care of my vehicle. Dealer service advisors like Mariel are a needle in a haystack. She is one of a kind and without a doubt, I highly recommend you go see her for your automotive service needs. Thank you, Mariel. You made my day. Rob J.

great comfortable car. Beautiful color, excellent trim options and reasonable fuel economy. Third row seating is there if you need it otherwise plenty of room for shopping groceries

Absolutely the easiest place to buy a car in Granbury NO games or hassle there.

The buying process was easy with no hype or sales pressure. Curtis Shakelford was courteous, patient, low key, and answered all of my questions. Justin Hood, the Finance Manager, was patient and thorough when explaining terms and warranties. For a small delivery fee of $100, they delivered my vehicle to my door and let me test drive it before signing any paperwork. I had been dealing with several high pressure sales people from other dealers and was fed up. It was so nice to deal with Curtis, who listened to me and didn't try to pressure me. This is what car buying should be like! I highly recommend Southwest Nissan and Curtis.

Was very pleased with the service. My sales rep Krista was great. She was knowledgeable, patient, answered all my questions and helped me walk out a happy customer. She was reachable via phone and text which made things much easier. Overall experience was great. I would return here to purchase a vehicle and would definitely send others

I had made a previous trip to Shottenkirk Toyota on September 12th and met with salesman, Brendon Powell. I had wanted to trade in a Nissan Titan and after discovering that truck had issues, Brendon had to tell me that they could not make a trade, it was tough on him but at least he was truthful. I made my next trip to Shottenkirk on September the 19th with another vehicle to trade in on a Toyota Tundra and I made appointment with Brendon Powell again. This was a good choice since he knew all the information from before. Brendon worked extremely hard to have the vehicle I had pick out work but with my previous new Titan hanging over me he was having issues making financials meeting my demand. Brendon continued to work on my case and brought in Danielle from finance to assist me, while Danielle was explaining me details she received a call, and said she had good news, a truck had arrived that was not listed and that truck would fit my budget!! I would like to commend both Brendon and Danielle because they listened and worked with me to find a truck that would fit my budget and my needs. I have been let down by Nissan with a lemon truck but Shottenkirk redeamed my faith in dealerships and I left with a new Tundra that without those two working together I would have never achieved.

Terry White provided the best customer service and I was in and out in no time !

This dealership is great. And the service is phenomenal. Happy to purchase from here. And I will be back.

This was the BEST car experience I?ve ever had. The staff was very professional, knowledgeable and customer oriented. They all made sure my purchasing experience was second to none! I would like to thanks Brian Carpenter (Sales Manager), Rebecca Richards (Sales) and Pete Gutierrez (Finance). They are definitely the ?A Team!? Thank you Classic Chevrolet/GMC of Cleburne! Richard Morrison

Bought a car from Houston and Rodney, great and easy experience, answered all my questions and finished in good time.

Gina was very professional and nice. She explained everything in detail, making our experience very nice.

Great!! Representative if you got to go see Gina she does a great job very transparent

I hate sitting in dealerships to purchase a vehicle but these 3 hours went by fast. Big shout out to Aaron Williams he did a great job has my salesman. The test drive process was cool and relaxing the salesman didn't go with me so I could test the car as if it was mines. The facility was comfortable the AC worked great. I went to a place before this place and it felt like a sweat shop. Kudos on working AC. My only complaint was I told them what lender I wanted to go with but I saw were multiple lenders pulled my credit. Even if they where looking for the best deal I had told them who I wanted to purchase through. Overall I will give Echo Park an A+.

Dalton Stidham. One of kind sales man. Loved his knowledge of my vehicle and they way he talked about the positives. Wouldn’t want to go anywhere else.

This is a great place. I personally recommend working with Kelly in sales and Malcolm in finance. Blake in finance is also good but new to the finance department so Malcolm would be your best option. I left a very negative review after I felt like I had been completely taken advantage of by them on Saturday and was on the hook for a loan worth twice what the car was worth brand new. They completely took care of me and I got into a different car that was the same make and model but cheaper. My deal went from 34,000 total to 20,000 total after reworking it. I will say they want to add lots of stuff into the deal. It isn't necessarily bad but it adds up and I was unwilling to accept that. They will try to keep all or some of it on and if you don't want it then fight for the price you want and read the website to know their policies and guarantees. I will also leave this as a disclaimer, I would be selective about what salesperson you work with. My Mom overheard one of the guys complaining about how he was one sale away from a bonus and some lady wasted two hours of his time and backed it because she was incompetent. I saw the lady he was talking about and she was older and said very clearly she had someone waiting on her for some time now and could not stay longer. I also briefly worked with some other guy in the finance department who was pretty rude and I didn't enjoy that. I don't remember his name though. Kelly is a genuine person and a great saleswoman. You can trust her. It seems like some of the staff are a little more money focused and trying to help themselves more than the customer so beware. I also want to point out one of the managers introduced himself to me and was very kind. Also very apologetic over how things went the first day and I really appreciated it. Good place and some really good people. I had some mixed feelings with this experience but the likes of Malcolm, Kelly, and Blake and how they handled making things right with me overwhelmingly changed my overall experience to a positive--hence the 5 star review. Kevin C. Dallas, TX 150 Feb 8, 2025 Mariah was great. She was patient. She didn't pressure me in any way. The vehicle I wanted turned out to be a different vehicle. The manager was great and made sure I was happy with the car I was getting. Financing was easy. It was a great experience.