New and used 2026 Ford Explorer for sale near Chester Gap, VA

I was told the service would only take a day. I gave the service person a cell Ph number to use as I was staying in town until it was ready. The person taking the info left the cell ph # and the 4Wd off of the paper work. Apparantly this was a new hire due to the Pandemic.

Great team. Worked with me to get the best price and financing. Was definitely impressed with the entire process. Would definitely recommend. Ask for Brett Clawson

Mr.Reed showed me excellent customer service, He got me into the vehicle that i wanted with no money down and aproved.for financing,Thank you so much, great job well done.Everyone was great help.

Had an incredible experience at this store buying a mustang. I called them up and spoke with Melissa in sales and was quickly helped to confirm the car in stock. I live 2 hours away so we went ahead and did multiple steps over the phone and email. Devin the sales manager was great to work with, Tom the finance guy got everything arranged prior to the visit. I arrived in the afternoon, vehicle was detailed, gassed up, and the paperwork began. They gave a fair number on my trade. Everyone in the store was pleasant and great welcoming crew. Chris the general manager introduced himself as well and made us feel at home. Nice facility. Before long i was on my long drive home in a brand new stang! this is our second ford purchase and couldn't be happier!

Absolutely best car buying experience ever. Thank You, Jorge Torres, No pressure and a great deal

I recently took my son's 2004 mustang in for a noise located in the rear of the car. Michelle Mederos(service advisor) and the service team is professional, friendly,and makes you feel welcome. Michelle is very helpful and keeps you up to date with the information on your vehicle. This is my second car I have taken there. I will definitely continue coming back. It is truly nice to find a trustworthy service department in today's world!

Reached out to Front Royal Ford re: a used 2020 Ford Mustang Eco Boost Premium. Got a swift and professional response. Also received timely updates on price changes from my rep, Jared Pence. Went to Front Royal in person and everything was set up for a quick, no-hassle decision. The Sales Manager, Tony, was involved but he let Jared run the process and he did a great job. Post sale follow up has also been very good. Friendly people, quick response, straight negotiation and quality cars! What more do you need?

Service Department Staffing could be a lot better , very hectic , and busy & loud , we?ve always been happy having our cars serviced here , but there really needs to be someone available to go out to the car , so I can show them exactly what the issue is ( not to receive a phone call later that day to say they can?t duplicate the problem that I brought it in for , ) other than that , they do a fine job of performing the work correctly the first time, ( and again it depends on part availability) but other than that everything else is good

On Sat, July 5 we purchased a 2020 F150 with the assistance of Dylan Griebel. The truck was being processed into the dealership and was not ready for delivery. Dylan kept us informed of the truck's repairs and status. He professionally assisted in making changes to one of the warranties and facilitated a smooth delivery. Knowledgeable, friendly and thorough, we would enjoy working with Dylan again.

Everything about our experience was first class. We loved working with Eddie - he was knowledgeable and a great source of information - both before and after our purchase.

I contacted this dealership through e mails and had some questions as to the truck I was looking at and the salesmen Bryce Do answered all of them in a timely fashion. About five days later I drove up from Richmond ( 85 miles) to look at the truck and Bryce worked with me, so I left with a new ( used) truck that day. Good job

I would like to say Front Royal Dealer ship is amazing and they did very good for me and my son which my son Raymond bought a car on Thursday 12/11/2025 and then the very next day my wife and I bought one 12/12/2025 as we are very pleased with every one that is listed. Kevin, Tony, David in finance. I want to say say these guys need to be giving a 10 star or more we have not ever had a great experience until we started coming to Front Royal Ford. please give this team a great pat on the back matter of fact they deserve a big raise.... These guys need to be like a 20 star because no matter what they were the best ever... I have never ever been treated so good with finance like Davis did for us as he was so detailed about everythi9ng when he went over all what we was getting.. Please do not let David or Tony or Kevin leave there the best.... I will never go any where else.. Hamza the general manager was the best ever as well i have never seen the General manger work so hard like this man did... Roy also needs to be in this bunch as well he also helped out. Thank you all so so much. When I need another car I will be coming to Front Royal Ford they really care about there customers its not just that they want to sell a car they do care. Every time i came into the dealer ship Zach went above and beyond as well as Bryan the manager. Thank you all

Customer service was awesome. Very prompt and informative. I would recommend this dealer. I live in Tennessee and was visiting family in Winchester. Had a recall and they took care of it no questions asked

I had an issue with my new Ford Edge and ended up at Malloy Ford in Winchester. Their service Dept is beyond AWESOME!! Maddie my advisor goes above and beyond helpful. I cannot recommend them highly enough. I will not go anywhere else for service .

Criswell Ford set the bar across the board for a perfect remote experience. From the moment I reached out with a brief inquiry on their website and their sales people were not only responsive, but extremely kind. They assisted me with walking me through the entire process. I drove 2 hours away sight unseen to this vehicle and it was absolutely FLAWLESS. They sent the car out for detail, waited until closing to hand me the key, and asked me if I had any questions before I pulled off. Driving it few days later. Absolutely LOVE my mustang. GREEATT Experience Guys, 5 Stars All Around+++++

What a GREAT experience! We couldn’t be happier! Perry was wonderful to work with. He was personable, flexible, accommodating, patient, informative, and was exceptional in providing us with the details of the vehicle and demonstrating the functionality. The purchasing process was also smooth. Tom was great to work with. Thank you for everything!

Relatively easy procedure for vehicle purchase. I found the vehicle on line and handled purchase over the phone. Everyone I dealt with was courteous and helpful.

Alex was great to work with, prompt, polite, helpful. We emailed about 10-12 messages and then I was at the dealer for just under two hours and on the road home with my new truck. I recommend working with him.