New and used 2026 Ford Explorer for sale near New Fairview, TX

Almost glad I broke down so I could meet some of the most friendliest people on the planet, if everybody gave service like that, they would be a lot more smiles around. Thank you very much for your kind polite service. The only shame is they don’t have 10 stars to give you.

John Little and Crystal Sanders were excellent as a Team helping us meeting our needs and working out any bumps in the road on make process smooth! Like to say thank you to both of them. We are happy with our Ford Focus 2018!

Miguel was awesome and very helpful! He answered all my questions and was very patient. I had a pleasant buying experience at 5 Star Ford in Lewisville, and definitely would recommend.

Good service and personnel. Entire process went well. Waiting area was clean and was able to get additional parts in the process. Will pick up parts on 1/30/2026

The staff was really awesome and I loved the vehicle I test drove, but life happens and I was not to go through with the purchase

Great service at Platinum Ford. Service tech kept me updated and informed. I will continue to use them.

Although I did not end up buying the vehicle, I was provided with great customer service. They came down a little bit on the asking price and have followed up with me

Great service department! I have nothing but great things to say about platinum ford. They really went above and beyond to take care of my Mustang.

The dealership was fantastic overall. I worked with Charles Van Horn. He was great, very accommodating and laid back. Lane in finance was very difficult to work with, however. A simple task ended up taking several weeks, his communication and service was extremely poor. That is the only reason the review isn't 5 stars. I will probably go back for my next vehicle because of how great everything else was though.

I found a truck on cars.Com and did the normal thing sending a request to ensure it was available. Mel reached out to me via an email message and mentioned that he would contact me later in the day. He called me later that afternoon. After that very calm conversation, he gave me very solid reassurances that a different Ford dealership had lied to me about some things.. I already had pre approved financing at my credit union, so this was a fairly straight forward process. Mel made this process so easy. I'm not a youngster with no experience. I know how this process should go. This was not my first truck buying experience. Mel is a true professional and an asset to not only his profession, but to Five Star Ford. He's a rare find in this industry. This was the easiest and most positive truck buying experience in my life! Thank you to Mr. Melvin Seibel!

I do not like car buying what so ever! That all changed as of 72hrs. ago. Let me just say that Hunter and Nick were awesome from start to finish. They made the process simple. Hunter took me on a test drive and had my paperwork ready to go! Zach in Finance took 15 minutes?! 15 MINUTES!! When is the last time that has happened for anyone? Hunter ended up leaving early but Nick stepped in as if he was there the whole time! I can not thank the two of them and the Five Star family enough! Wow! This place is called Five Star for a reason and they proved it! Thank you Hunter, Nick and Zach for making the process stress-free and thank you Kameron for the awesome deal on my new Malibu!

They were ready for me at the appointed time. Dylan offered me the opportunity for an oil change that was due, and I took advantage of that service also. My truck looked great when the ZakTex process was complete.

Overall good process. One item I would have preferred was to be taken to an office or room when negotiating the numbers instead of on the showroom floor.

Very good communications and easy process will definitely be back, for my next purchase salesman (Spiro ) did a great job, it was everything I expected

Great service, accommodating, easy to deal with, no pressure! Easy financing process, good interest rate.

Nice people will recommend this dealership.The sales associate was very helpful and understanding and cooperative

Hello 5Star Ford In Lewisville tx is great!! They greet you at the door with a smile!! Ready to help you!! Shout out to Tom and Ken yall number one!! I love my truck!! Y'all got busy and didn't stop until I was riding off in my new truck!! Thanks so very much!! I would send anyone y'all way!! Y'all are the best!! And thanks so very much I appreciate y'all!!!! 😊 what a clean peaceful place to shop at!!! If you need a car shop with them it's well worth every minute!! ✅

Jodie is a great service advisor, and their mechanics are definitely improving... they just take FOREVER! They held my vehicle a week before it was looked at. So...it generally takes weeks to get your vehicle back from here. When you make an appointment, it's not an appointment for them to look at your vehicle that day, it's just an appointment for them to hold your vehicle for days before they do anything with it... leaving you without a vehicle. That needs to change. Otherwise, this is THE ONLY DEALERSHIP in the entire DFW metroplex that can actually fix a vehicle. I'm assuming that's why they are so busy. Overall, I got the vehicle back and repaired properly this time, so we are making tremendous progress.

Very friendly service. Taken care of in a timely manner. Will defiantly be back for my next vehicle