Used Ford Explorer XLT for sale near Frisco, TX

In the interest of fairness, I wanted to follow up on the negative review I left on Dec 20, 2022. The dealership, specifically Shaun A reached out to me and apologized for the miscommunication and inconvenience they put us through. And after some discussion, he agreed to lower the price of the the Edge that we were interested in by $500. It was an overall good deal and my wife and I accepted the offer and completed the sale that same day. No issues with the sales process and the paperwork was handled professionally and efficiently.

Excellent customer service by Bryan Cabrera in the Service Department. Dealership was being remodeled but every attempt was made to make guests and customers comfortable.

I love my ST all except for seating. I’m just not a fan of European style seating soo we had an upholstery shop up grade them. Sooo much fun to drive! Great gas mileage considering I’m a lead foot. And when needed you can put a full 4x8 sheet of plywood in the back.

The whole experience was quite quick and everyone was friendly. The Salesperson answered all my questions and also showed me a few things I did not know about the truck. Financing agent was friendly, it did take a couple of tries for us to come to an agreement on the amount, interest, and length. Great options for warrantee coverage! I only have a very minor comment. The detailing was a little light which is not too big of a deal for me since I go through and reclean everything to my standards. I will definitely buy from here again if the opportunity arises in the future! Thank you

2016 Platinum. Nice SUV, comfortable, very powerful, decent fuel economy, fair build quality, but there are some things to be aware of; the AWD models have a PTU (power transfer unit) which sends power to the rear wheels. It is positioned very close to the exhaust, and the heat generated by the turbochargers literally cooks the gear oil in the PTU, causing it to fail. The unit only holds about a quart of oil, and is NOT serviced or checked, even when you have the vehicle serviced at the dealer. We had trouble with the front camera, and the recirculation actuator on the climate control. If you are considering a used Explorer, I highly recommend buying the best warranty you can! The only complaint I have is the road noise. On new pavement, it's quiet, but on all other roads it's VERY loud inside!

Great customer care. I was met at drive up and gave my purpose for visit. Service specialist took everything from there. A consultant kept me informed as service was performed. My wait was made pleasant with a full coffee bar, snacks and water.

I purchased the 2022 Timberline preowned about 1 month ago with appx 50k miles on it. I was disappointed that it does not have memory seats or a garage door remote button. (I didn't even notice this when test driving it). Who makes a car today with all the tech this car has and leaves off these 2 things! The interior is comfortable & well laid out. The ride is smooth & quiet. 2.3L turbo 4 cylinder is quiet & has amazing power. At idle it’s hard to tell that the engine is even running. The prior owner put on Michelin tires which contribute to the smooth, quiet ride. The seats are ActiveX (Ford’s name for vinyl) with cloth inserts. I’m 5’ 10” and 175lbs. My son who rode with me is 6’ 3” and 250lbs. Both of us found the seats comfortable & supportive on our 1st road trip. I’ve driven a Kia Telluride, which is a direct competitor. The Kia has a little more tech but I found the ride to be on the harsh side, especially in the second row. This may be attributable to the low profile 21” tires. The Timberline has 18” balloon tires which I much prefer. 2 weeks after purchasing it I made a 2,200-mile road trip from Dallas TX to Orgon. Fuel mileage ranged from 21 to 28 with an overall average of 24 mpg. *if I don’t drive over 70 mph on the highway the fuel economy goes up to about 32! *these numbers are from the actual miles & gallons of fuel used, not from the dash numbers, which I found are a little optimistic. It has a few bugs that I’ll have to deal with, but it’s a used Ford & not a Lexus. Overall, I'd say I'm very happy with this car & would recommend it.

My buying experience at Sam Packs Ford in Carrollton was one of the best experiences I have had. From sales, to finance, to upgrades, to make ready, all were friendly, concise, thorough and exhibited great care for me as their customer. I would recommend Sam Pack’s Ford to all looking for a great car buying experience.

I love this vehicle. My 2022 Ford Explorer XLT far exceeds my expectations. Handling is great. Performance is far better than expected. Gas mileage is 26mpg combined average for the 16,500 miles I have on the vehicle so far. The interior fit and finish could be better and the original tires...not holding up very well. The vehicle is comfortable and always a pleasure to drive. I always get compliments on the exterior style. In my opinion, it's one of the better looking SUV's on the road. The rear biased drive train give it superior handling, better than anything I test drove. Chevy, Subaru, or the Kia.

I had a great experience. My salesman was Erick Alonso and couldn't ask for a better guy. I would recommend him and the dealership. They will take care of you.

Best car I’ve ever owned. Does everything I want//need it to do. Always starts in the morning. I’ve been camping with it and slept inside the car. Plenty of room

Awesome! Thank you Aaron and William you always exceed my expectations, I know that I am always in good care when you two take my car. Thank you ?

Jacob Blau with Five Star Chevrolet gave me an amazing experience when delivering my Corvette two hours away. no other dealer would do that for me.

Have only had vehicle for 3 weeks but really like it. I’ve had F150’s for the past 12 years and thought I’d miss my truck, but I’m really enjoying this explorer. It’s more comfortable and fun to drive and the gas mileage is better.

I took my truck to Town East Ford and had a great experience. Dustin Bingham did an awesome job, getting me in and out and taking care of my truck.

Although pricey, this truck is awesome to drive . Very sharp looking and runs fast! I highly recommend ! We went from a Flex to this car and it was a seamless transition.

The dealership was fantastic overall. I worked with Charles Van Horn. He was great, very accommodating and laid back. Lane in finance was very difficult to work with, however. A simple task ended up taking several weeks, his communication and service was extremely poor. That is the only reason the review isn't 5 stars. I will probably go back for my next vehicle because of how great everything else was though.

With over a quarter century of experience with Pat Lobb Toyota of McKinney, we are total fans. They have been our go-to place for three generations of our family... every car purchase and all auto services. Joel Casper and his team keep our cars in tip top shape, resulting in long, long lives for each one! Joel makes even car repairs easy and pleasant... and he is very thorough, always thinking long term for our cars. He can even make things fun! We will never go anywhere else!!

I am happy with everything about my explorer. Get good gas mileage and is very comfortable ride. Traded my 2020 for this 2022. Love the color and have gotten lots of compliments.

My experience at this dealership was amazing. I spent approximately two hours and fifteen minutes from the moment I arrived, reviewed the vehicle, test drove it, and completed the loan process. At no point did I feel pressured, coerced, or confused during the transaction. I came in after having a very bad experience with a nearby dealership, an experience so negative that it made me believe all dealerships were the same. This team proved me wrong. They were honest, transparent, and truly professional throughout the entire process. Everything was clearly explained, and my decisions were respected at all times. I will always recommend this dealership to anyone who tells me they are looking to purchase a vehicle, whether new or used. Thank you for restoring my confidence in the car-buying process.

Wife's car ,working at home not many miles low 20k as of2024 June. Still I wonder about trans fluid because of time. Problem that bugs me is the radio. Static in AM off and on ,and of course the business station 1220am about the market. UGH!! Third lease of explorer, so low in miles ,made it a purchase. 🤞👍

I've had Volvo's for the past 20 years and the main reason I bring my cars to Crest Volvo is due to the amazing and outstanding service I always receive from my service advisor Lyn Ford. Not only does Lyn listen and do everything he possibly can to make sure all your issues are fixed right the 1st time, but he goes out of his way to make sure the whole process is smooth and seamless. Lyn thank you for all of your outstanding service you've provided me and my family. As long as your with Crest, we will always have a Volvo, and have it serviced by you and your team.

2017 Ford Explorer. I love my car. It runs great but I have had battery problem and trim has blown off my car on freeway. Have not had a lot of problems with it.

From the time we walked on the lot to look at their luxury SUVs..we felt welcomed and our sales experience exceeded any other dealership. We ended up buying a 2025 QX80 Luxe Model..absolutely gorgeous car They went as far as bringing us the vehicle when we started the financing process. I can't say enough about the customer service. If you ever decide to buy a luxury vehicle please go to Crest Infinti..you will blown away with the service they provide.

I often drive to the Michigan upper pennisula in the winter. This SUV has never disappointed me. One time I was driving up to Sault Ste Marie early in the morning. The road was slippery with blowing snow. The outside air temp was MINUS 41. i was alone with hardly ever seeing another vehicle. I kept thinking "trust this vehicle" because my life literally depended on it. I had no problems. And everything was on high - the defroster, rear defrost, heated steering wheel, heated seat, radio and keeping my phone charger plugged in. And in case you wonder why I would venture out in these conditions - I was called for jury duty and made it on time !! It has also gotten me out of deep snow.

My salesman, Jerime Vail gave me the best no pressure buying experience and I have not seen that treatment in a long time. Said the lady over 55. I was driving down the I-30 service road to each dealership trying to decide what kind of SUV I wanted to purchase. This dealership was not the first one I visited, it was the last one. When I pulled into the parking lot I still didn't know what I wanted. Jeremy greeted me and I told him what I was looking for. He asked a couple of questions and then we were off to look at the inventory on the lot. I can't remember what the SUV was we were going to test out because as we walked by these cute Bronco Sports. I guess he saw me smiling. Then he said, unless you want to test that Bronco Sport. I said I don't believe it's in my budget. It was then that he talked to me like a human being instead of a paycheck. I love how he let me take the lead the entire time and absolutely zero pressure. I love my new Bronco Sport. I highly recommend Jerime Vail for your automobile purchase. It was such a great experience that the next day I sold them my Mercedes Benz C300 and Jerime helped me through that process. I definitely like my Ford Bronco Sport much better than the Mercedes plus the Ford's salesman was much nicer. The finance guy was much better, he also treated me like a person. I highly recommend this dealership.

The ford explorer is an outstanding suv. The new design in 2020 is stylish and the rear wheel drive/4 wheel drive option is state of the art. The ecoboost engines are economical and extremely powerful. Ford dealers are everywhere! Ford parts are common and easy to obtain! I looked at the competitors. Front wheel drive is not suitable for trucks in my opinion. The handling of a rear wheel drive vehicle is outstanding. I actually have a 2022 platinum with the 3.0 v6 and this 2021 base with the 2.3 4 cylinder. Happy with each!!!

I highly recommend Four Stars Nissan! They have very friendly staff, transparent pricing, good environment! You won't regret it!

First time Explorer owner, had an Expedition that I loved but it was too high for my wife, so it went to our son. The Explorer Limited is lower, but still higher than a crossover or sedan which helps my visability. Love the electronics but concerned that they will have problems later on so I purchased a dealer extended warranty (bumper to bumper) that is 10 years 125,000 additional miles for piece of mind. Car drives like a dream, is VERY comfortable, has more than enough power even with the 4cyl (used to V8's). Gas mileage even with 4WD is great (23 city and almost 29 highway) not climbing hills. We will see how it does when we go north.

We visited initially to test drive a new Honda Pilot TrailSport. A month later worked with the same salesperson, Josh Harmon, on finalizing the out the door price. He was very responsive, and I didn't have to waste my time negotiating in person. I paid the exact price at the financing department.

I've been looking for an EV9 for about a year and kept coming up against not being able to fit it into my budget. Finally, Rockwall Kia, specifically Malena and David, were able to find an option that would work! We live about 4 hours away, and during that time they found solutions for every obstacle every step of the way, including getting us a charger adapter for our drive home. We are THRILLED, amd the whole ride home in our new car (which felt like floating a spaceship down the highway) was surreal. We're looking forward to many happy years in our family's new vehicle.

Love this vehicle!! Went from 2013 Chevy Malibu to this 2019 fully loaded Ford Explorer. Love the navigation, hands free phone, auto bright lights and Windsheild washer, remote start, sun roofs, back up camera, luggage racks, hitch andtowing capabilities, 3rd row seating and stowing, the Ford app, the Ford warranty, leather heated seats and steering wheel, and all the safety and other luxury accessories.

Rashawn worked hard to get everything the way I needed it for a successful experience! Overall it was a good experience and I'll definitely refer others! Thank you!!

Looked at many different vehicles, very happy with 2022 Ford Explorer. The Explorer vehicle is very roomy with all the comforts of a luxury vehicle.

My wife and I were pleasantly surprised at how fun you made the car buying experience. Taking a car home for the night blew our minds. Peter Spears and Skip Forward were fantastic to work with. They are both hard workers who were patient with us as well. I appreciate how knowledgeable they were and how helpful they were to the process.

Love this car overall but I have only one complaint. I was putting some boxes in the rear of the car and one of the boxes must have touched the the rear seat folding mechanism as all of a sudden it tried to unfold the seats. If my grandchildren had been sitting there strapped in I hate to think what may have happened!! Wish you had coverage over the mechanism so this wouldn’t happen.