Used Ford Explorer for sale near Lake Summerset, IL

I had previously posted a review with much disdain for this company. However, since then they have reached out & have attempted to make the situation right. My respect & gratitude for them is restored & I am pleased with their response & service at this point.

2016 Platinum. Nice SUV, comfortable, very powerful, decent fuel economy, fair build quality, but there are some things to be aware of; the AWD models have a PTU (power transfer unit) which sends power to the rear wheels. It is positioned very close to the exhaust, and the heat generated by the turbochargers literally cooks the gear oil in the PTU, causing it to fail. The unit only holds about a quart of oil, and is NOT serviced or checked, even when you have the vehicle serviced at the dealer. We had trouble with the front camera, and the recirculation actuator on the climate control. If you are considering a used Explorer, I highly recommend buying the best warranty you can! The only complaint I have is the road noise. On new pavement, it's quiet, but on all other roads it's VERY loud inside!

I've been looking at Aviators since 2021. After getting screwed around by several other dealers, one phone call to John Newman and I had my Aviator within 2 months.

2017 Ford Explorer. I love my car. It runs great but I have had battery problem and trim has blown off my car on freeway. Have not had a lot of problems with it.

Very friendly and professional staff. Facility is very clean & organized. They where very helpful in answering my questions and giving me the best deal for my car. They where very easygoing when I negotiated my out-the-door price. It was really nice to get to know my salesperson [Mathew Turczyn] on a more personal level; his outgoing, friendly, and courteous personality was really a major bonus to my car shopping experience. I would highly recommend shopping at Napleton Autowerks for anyone looking for a car & a nice car dealership experience. +Added bonus they has FREE pop & snacks for you as well.

I love this vehicle. My 2022 Ford Explorer XLT far exceeds my expectations. Handling is great. Performance is far better than expected. Gas mileage is 26mpg combined average for the 16,500 miles I have on the vehicle so far. The interior fit and finish could be better and the original tires...not holding up very well. The vehicle is comfortable and always a pleasure to drive. I always get compliments on the exterior style. In my opinion, it's one of the better looking SUV's on the road. The rear biased drive train give it superior handling, better than anything I test drove. Chevy, Subaru, or the Kia.

I have bought 44 cars from 10 different dealers. Janesville Nissan is #1. The whole team - salesman Scott, service manager, financial guy, internet support, everyone! Scott even picked me up at home to go get the car....

Best car I’ve ever owned. Does everything I want//need it to do. Always starts in the morning. I’ve been camping with it and slept inside the car. Plenty of room

They have always been fair and experienced. Have bought most of our cars from them. Would recommend them to anyone.Grea Service and always friendly

Wife's car ,working at home not many miles low 20k as of2024 June. Still I wonder about trans fluid because of time. Problem that bugs me is the radio. Static in AM off and on ,and of course the business station 1220am about the market. UGH!! Third lease of explorer, so low in miles ,made it a purchase. 🤞👍

Amazing and friendly owner and staff. Welcoming, listened to what was needed and made it all happen. Service department is also fantastic! Highly recommend and will shop there again.

I recently applied for a car from thrifty auto Sales In Westfield, Massachusetts, I received a call back from Mike. He wasn't a pushy salesman. He just actually was. I still interested in a vehicle which I was I've held off for six months without a car. I took a chance and I AM totally satisfied with the service Mike kept Istrate open and honest and I walked out with a 2021 Toyota Camry. I am very pleased with them. I would recommend them to anyone. I have troubled credit but they still worked with me. Thank you, Mike.

I would like to take the time to Thank Alphorn Ford for a Wonderful experience. The sales person Ken was very personable, and a joy to work with. Dustin in finance also made my purchase very easy. I purchased a Ford Escape and I am loving it. Thank you Alphorn Ford. I will definitely use you in the future. Your Staff is all Exceptional, Friendly, Personable and easy to deal with. Many Thanks. Cathy, from Oregon WI

I am happy with everything about my explorer. Get good gas mileage and is very comfortable ride. Traded my 2020 for this 2022. Love the color and have gotten lots of compliments.

Small town courtesy with big time service. Great value on used cars. Friendly staff tried every angle to get me into a vehicle. I appreciate that.

Have only had vehicle for 3 weeks but really like it. I’ve had F150’s for the past 12 years and thought I’d miss my truck, but I’m really enjoying this explorer. It’s more comfortable and fun to drive and the gas mileage is better.

Great buying experience, quoted a price that was acceptable and it never changed. Easiest car buying I ever had

Quiet, comfortable and powerful car. I have the twin turbo that puts out 400 hp. General gas mileage is 19-20 city and 24-25 highway. The only thing that I would change on this vehicle is that I would like to be able to turn off some of the automatic operations on a semi-permanent basis.

I am happy with the service overall. However the service took longer then it should have. I had back to back appointments that morning so I called they day before to make sure my oil change and tire rotation wouldn't take longer then expected. The gentleman I spoke with assured me it would be no longer then an hour. When I checked the vehicle in I asked again and was told they would have me out in 45minutes. I had to go ask what was going on with my vehicle after an hour and 15minutes. The gentleman at the service desk had an excuse that someone had come in late so it pushed me back. As a result I ran late for my next appointment. This was annoying and made for a stressful morning. It would help in the future if they would be honest with the customer about time frame.

Love this car overall but I have only one complaint. I was putting some boxes in the rear of the car and one of the boxes must have touched the the rear seat folding mechanism as all of a sudden it tried to unfold the seats. If my grandchildren had been sitting there strapped in I hate to think what may have happened!! Wish you had coverage over the mechanism so this wouldn’t happen.

I love my new RAM. Ryan was easy to deal with and my overall experience was kinda great and lacked the Hassel and haggle that I was anticipating.

Looked at many different vehicles, very happy with 2022 Ford Explorer. The Explorer vehicle is very roomy with all the comforts of a luxury vehicle.

Great dealership and honest employees. I would definitely come back. They go above and beyond to make sure you feel comfortable. Best deals around as well.

This is the first explorer that I have owned in nearly 30 years. I am coming from a ram 1500. I am surprised how comfortable this explorer is I’m really enjoying the gas mileage between 21 to 23 in town. I have not taken a trip on the highway yet.

I live in Illinois and was searching for a jeep wrangler. I looked all over and found a jeep at the Used Car Factory. Contacted the dealership and talked to Joe and set up a time to look at it. Everything was there as Joe said and ready for me. Joe was very helpful and let me take my time and didn't give any pressure at all. I ended up leaving that day, contacted the dealership again and talked to Jay, Joe's brother. I set up a time to come and take the car to an outside mechanic for a 3rd party review. Jay was totally agreeable and was easy to work with as well. I feel I was treated very fairly and Joe, Jay and Dean (Dean is another member of the team) all were very open an honest. Buying a used car means there will be some issues with the car, after all it is used, but I feel very confident in recommending the Used Car Factory. Joe, Jay and Dean all work as a team and are all straight shooters. Bottom line is they seem to work by the golden rule, Do unto others as you would have them do to you. They will treat you fairly.

Bought this car in 2019 as my daily driver. It has enough space to transport my large and was very reliable until about 160,000 miles. Gasket seal and O2 sensors failed causing me $800 in repairs. Not super expensive, but like the previous review says check to see if there are any open recalls. Currently at 230,000 miles and still driving. If you follow the suggested maintenance schedule you'll be fine. If not, you'll be in for some trouble.

It was a nice experience, and It was very fast. The lounge is great

This is my 4th Ford Explorer over the last 20 years and I am very happy. Every time I upgrade is nicer in every aspect. I am glad that after so many people telling me to just go to another style and company, I made the right decision.

We had purchased a vehicle last Saturday. Did not pick it up because it had a check engine light on. They were going to fix. But it had a bigger problem and the told us. So we got all are deposits back. Very honest dealer. Could have just sold it to us. Ron was the salesman

Good experience, very nice handling and easy to manipulate all the features. Mine is the limited version and it is really a nice and enjoyable car. Not sure it’s the in 50 plus years of driving but it is darn close.

We had a great experience with Wheels by RT and especially with Terry Burke. We started just with looking online and calling with questions. Terry was very helpful and even helped us find something better than we had originally been looking at. He was attentive when we called and helpful when we came in for a test drive. We especially appreciated that he was not too aggressive in his sales approach but was very professional. In addition, even after the sale, he followed up by asking us how everything was going. We were very happy with the entire experience and would definitely consider buying from Wheels by RT again. As a side note, we also appreciated that we didn't have to worry about price negotiation as they price the cars as low as they can. Not feeling like we had to haggle was great.

I purchased a 2025 Mazda cx70 with the help of Kenneth at Boucher. He wasn’t pushy and actually made the whole car buying process a little less terrible! The manager was also willing to work with me on numbers to suit my budget. If you’re in need of a Mazda, ask for Kenneth!

Isabel Reyes did an excellent job of taking care of my needs when I was looking for a vehicle. She answered all my questions and posted a picture of the vehicle I was interested in. Also offered to bring it to me as I do not drive that far. Everything was as she described it and I purchased the vehicle.

I didnt make it in. Im sorry to say that.please call me when you can.

Excellent service in listening and searching for the best match. The Ssles professionals know there products and sell the importance of how it works best for you. Service has certified Techs to repair your vehicles if necessary and to Service and inspect your vehicle ! I give the a 10 completely Satisfied.

Driving experience is great. Either engine is plenty of power but even the base 2.3l is very fast. Rear wheel drive bias is noticeable in driving dynamics making it fun to drive. The new Google based infotainment system one of the best in the industry in my opinion.. Almost don't even need a phone with how smart it is. Blue cruise is very convenient for long monotonous highway drives if equipped