I had the best car buying experience ever at Butch Oustalet Ford. My salesperson was very knowledgeable about the Ford Fusion Hybrid that I leased. The sales manager, Gary Burtch went above and beyond my expectations to get the exact car that I wanted. I highly recommend Butch Oustalet Ford and Mazda to anyone that is in the market for a new or used vehicle.
Was having a problem with my 2017 F-150 shifting and brought ii in about 0800 in the morning. They was able to get to it that day and found an update and a bulletin that was needed. I got my truck back the same day. I was dealing with Zack and I have nothing but great things to say about him, the service, the facilities, and the customer service. Thank you all.....
Took my 20111 Ford Ranger in to have the passenger air bag replaced. The customer representative was cordial and promptly greeted me and told me to leave my vehicle for service and directed me to a waiting room and also explained that the needed service would take approximately 1 and 1/2 to 2 hours. When I returned to the dealership the service representative saw that I had arrived and came out to tell me that my vehicle was ready for pickup.
I was very pleased with the service and there was not much wait time for my car..I love my 2015 Lincoln MKS and keep it show room new! I would not want any other car..I have been a Ford driver since 1988 and loved all my cars from the 1988 T-bird to my 2015 Lincoln MKS
I was going to be in the market for a new vehicle in about 6 months when I received an e-mail from Lee. He asked if I was interested in trading in my 2016 as they needed reliable good condition used cars. I replied it was a bit short on but gave him the info he asked for (mileage, etc.).
I was surprised when he wrote back he could put me into a 2018 with no money out of pocket and payments less than 5.00 a month more.
Made an appointment, went into the dealership and was on my home less than 45 minutes later!
No haggling, no surprises, no games. Clear and honest communication. True to their word.
I’ve used the service department in the past and have been equally impressed.
Jennifer and Kevin worked diligently to satisfy our needs. We were very pleased with the effort they put into their job. I would highly recommend visiting Allen Hyundai and their staff! Thank you kindly.
Car Persently under repair and since it's my 1st time dealing with this Dealership I'm very concerned about the quality of the work being done and the cost I've been quoted. I feeling an obligation to pay someone to check to make sure what I'm paying for was actually done. I hope and pray that this feeling go away, due to the level and Quality of work I receive.
The dealership found the truck I was looking for which was in good shape, and commanded a premium price. ( more than some new cars). The salesman was persistent, and even brought the vehicle to my home. The vehicle wasn't clean when delivered, the subject repairs weren't made, (parts on order and came in wrong) Salesman wanted mail them and have me to install them. Ultimately I drove to the dealership, got the parts and installed them myself. A month has passed with no follow up or satisfaction survey. At this point I wouldn't want one.
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