Used Ford Focus for sale near Middletown, OH

I recently completed a long-distance purchase of a truck from Lebanon Ford, and I can’t say enough good things about Chad Wallace (my salesman), the sales manager, and the finance manager. This was truly exceptional from start to finish. Chad Wallace was outstanding with communication throughout the entire process. Being hours away, I relied heavily on phone calls, texts, emails, and photos/videos, and Chad was responsive, clear, and patient every single time. He kept me updated without ever being pushy, and the truck arrived exactly as described—no surprises, no disappointments. The photos and details were spot-on. The purchase itself was quick, straightforward, and refreshingly free of gimmicks. No hidden fees, no games with the price or my trade-in. The trade value was fair, and the price on the new truck was competitive and honest. Everything moved fast but never felt rushed. When I arrived for the test drive and final steps, the sales manager took a few minutes to come out, say hi, and chat casually, no pressure, no hard sell, just genuinely friendly conversation. It set such a relaxed, positive tone. The finance manager was another highlight. As a fellow veteran, he immediately made me feel at ease and like he was shooting straight with me. He explained options clearly, offered additional warranty/services and upgrades without any pressure, and handled everything efficiently. There was a brief hiccup when a thunderstorm knocked their system offline for a moment (totally not his fault!), but he stayed calm, kept things moving, and we even had a great conversation while waiting. The whole finance process was quick, painless, and transparent. One of the biggest surprises came after the deal was done. On my drive home, I realized I needed a second key (the truck only came with one) to reset the door code and for peace of mind. I reached out to Chad, figuring I’d be on my own since the paperwork was signed. To my shock, they offered to reimburse me for getting a replacement at a local dealer. I was floored, they didn’t have to do that, but they stood by their word 100%. I ordered the key, submitted the receipt, and they promptly sent me a check. That’s integrity you rarely see anymore! This was, without question, the best buying experience I’ve ever had at any dealership. No high-pressure tactics, no nonsense, just honest, professional people who genuinely care about doing things right. A huge thank you to Chad Wallace and the entire team at Lebanon Ford! You guys do it right! If you’re in the market for a Ford or just want a dealership that treats you like family, look no further. I can’t recommend them enough!

We had an excellent salesman, he was very kind and courteous. He answered all of our questions and made the entire process a breeze. I would definitely recommend them and him and utilize their services again if needed!

Justin Frisk is amazing. I broke down on the highway on my way to dealership and he came to my rescue. Also provided me with the easiest car buying experience I have ever had. He is very knowledgeable and straight forward. The whole staff overall was awesome.

Over all experience was great. They were upfront and honest. We’ve had no issues with the car. Carfax came the car. Price was fair.Title given when he said it would be ready. Received a follow up text to see how the car was doing and if we were satisfied. Definitely would recommend.

They are pretty great, really. The car I went to look at didn't work out, but it was still a good experience. I kinda felt bad that I couldn't buy something from them. If you're looking for something, particularly on a budget, it's worth stopping in.

Decent Ride made my dream come true. I bought my dream car, a used 2018 Audi Q5 2.0T Tech Premium. Brandon provided outstanding service and clear communication. The Ohio dealership offered a stress-free experience from start to finish.

Phil was very professional and helpful in our lease of a Kia Sportage. This is the 2nd car we have leased from Phil this year! A true friend in the car business which rare. We will definitely return when our lease is up! I want to thank Rudy as well for all the finance help! Another true professional.

Great experience. Timely communication by Terry regarding a visit to see cars of interest, and great responses by him to my questions during our inspection of the 2023 Chrysler pacifica during my visit. Carl

Staff was very friendly and helpful I would highly recommend this place to everyone staff was great and very knowledgeable and easy to talk to answer all of my questions

Up front pricing. No hidden fees. David and his dad encouraged pre purchased inspection. Easy to work with. Love our new Tundra.

I had an excellent experience purchasing my 2016 Chevrolet Equinox from Moeh Automotive. The staff was friendly, professional, and extremely helpful throughout the entire process

Decent Ride made my dream car purchase a reality. Andrew was extremely helpful and guided me through every step. Being family owned and operated in Ohio, they truly value customer relationships. Honest communication, great service, and a stress free buying process made this experience outstanding.

Originally scheduled an appointment to see a Mazda Miata they had. Came across a Buick Cascada that they also had, and that seemed to be a better fit. Frank was very accommodating and helpful, willing to show me both vehicles. Great price on the Cascada, and he gave me an additional bit off, so I bought it. They have lots of vehicles, and he and his mechanic, Mike, were great!

Really Enjoyed Working With Vince On Buying An 04 Corvette He Made it Very Easy

Eric was a great help I would recommend the place because of him. Thank you

I have bought more than a dozen cars from Gary Lamb and Ryan Rege. They always find the best way for me to save the most, so I have referred all of my friends and family to them as well. If you want world class customer service and people who you can trust, give them a call!

I was pleased with the vehicle that we purchased. The sales staff was friendly and open to negotiate on price. One of the more enjoyable car buying experiences I’ve had.

A very pleasant and encouraging engagement. The experience could not have been smoother. I’ll tell everyone about them.

I had great experience buying my new car for my family from them. Friendly staff and awesome selection of cars to choose from. Highly Recommending