Polo met me at the door on a cold day. I was after a specific car and he answered all my questions and made it very comfortable to ask all sorts of questions.
I had to transfer some funds and they were very accommodating to wait the two days needed for an electronic transfer of funds.
When picking up the car, Polo went over the extremely large check of the car and they replaced brake pads and repaired rotors. What a relief.
Polo, and others, made the experience of buying a used car a breeze.
I dropped my vehicle off to get tires put on it and Steve May was great as usual and he had a loaner available for me while my tires were being put on and I got a surprise call they were done faster than my original appointment stated thank u Laird Noller and Steve
We drove to Topeka from Hoisington, KS after finding our vehicle online. Stephanie was great to work with... we had our 2 boys with us (3 & 5 years old) Stephanie helped to entertain them while we were doing paperwork... we didn't have to worry about them one bit! All of our questions and concerns were addressed and I would say we were taken care of above and beyond. At no point was there pressure to purchase the vehicle.. it was what was right for our family no questions asked!! Thank you for such a great car buying experience! PS... our boys have a crush on Steph! <3
I always feel confident in letting Laird Noller maintain my CMax. They are friendly and knowledgeable. I have had some long waits there, however, when I am in to get my oil changed, even WITH an appointment.
I had some warranty work to be done and was treated extremely well I was given a vehicle to use for a couple of days while my truck was being worked on. When I picked up my truck it had need cleaned inside and washed. Now that is a great way to take care of your customers. Thank you Aaron Rowe for your service.
Didn???t care for the comments made by serviceman regarding our salesman and also that ???we should feel lucky we got a loner car??? while ours was in the shop. Our salesman, Rolando, was fantastic and took excellent care of us. We just purchased car and the problem was not found during the initial inspection at dealership - we have purchased 13 other vehicles from Topeka location and this was our first from Lawrence store. Need to have serviceman think about their comments to customers.
Jason W. is a wonderful salesman. He helped make sure I was satisfied. The financing department answered all of my questions & was very helpful as well. This is the second time I???ve purchased from Laird Noller & it will not be my last!
I bought an 06 GTO while deployed for the Army half the world away. Barry Martin did a great job communicating by email and gave me a great price which included shipping it to my home. Very easy and enjoyable experience. Barry knows cars, is a gear head, and no pressure. I highly recommend.
My car was wrecked by a young person running a stop sign. Having bought from Jordan before, I called him about a Lexus SUV on the Legacy Motor???s web site. He drove out to my house In the Vehicle and picked me up for a test drive. From start to finish Jordan gave personal and accommodating service as I test drove multiple cars. I bought the Lexus SUV and am very happy. It???s alway easy to work with Jordan Doty.
I went to Auto Exchange looking to trade my Subaru for another used car which would give some cash in exchange. I found what I was looking for and I was amazed at how friendly they were to me and helpful. They made me feel comfortable and at home. They were very helpful and friendly and made me feel like I was part of their family. I would recommend Auto Exchange for any sort of transaction which requires a trade for another vehicle. I particularly enjoyed working with Edwardo and would recommend him and Aurto Exchange to anyone else who is looking to exchange one automobile for another, etc.
My car was involved in an accident that had both rear and front end damage. Laird Noller collision center was very quick to work with insurance and explained the entire process. I was told the damage might take between 3-4 weeks roughly and I was pleasantly surprised with my sparkling (new again) car completed ahead of schedule! That staff I should very friendly and I would highly recommend their services.
We had been having trouble with our GPS and Aaron helped us out so much it was a Godsend. He noticed our tires were getting bad and offered us a Black Friday deal on new tires before our trip to MN. He got us the best deal and got the part from the factory got it put in our Lincoln and we feel like it???s brand new it drives so well. Meanwhile I left my house keys in the loaner and he found them and mailed them to us. What an employee! He is a real asset and is excellent at customer service. We travel 1 hour to get to this dealership and we wouldn???t go any where else for our Lincoln
Greg Dalham, from Service, was very helpful in getting me a loaner and on the road in a short period of time early on a Monday morning after car trouble on Sunday. He also got it fixed and called me by 10:00am saying it was done. I was very impressed with this service.
The had sold the car I wanted to purchase, but made a quick trip to another dealership for another car. They worked hard to try to accommodation our requests! I will definitely be back!!!!
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