Used Ford Mustang Mach-E for sale near Plano, IL

I can honestly say I’m not one of those people who usually writes a review. But this time I was compelled to write a review. From my brand specialist Ernie Alvarez to the fabulous finance manager Josh Bruhn I can’ say I never had a better experience purchasing a car. Most of the time I’ve dreaded going into a car dealership feeling like I was going to be taken advantage of or not taken care of or I was gonna have to haggle, haggle,haggle. From walking into the door I was greeted with a warm smile a comfortable confident handshake. Ernie was a great salesman! He gave me all of car information, gave me the Carfax showed me the price I was getting made sure I was comfortable. These should be things that you get from a car dealership but they are not things that you always get. If you look to purchase a car new or used car the Audi exchange in St Charles ask for Ernie Alvarez he’s is your guy. The finance manager was fabulous !!! Again that’s not something you normally say about a car dealership’s finance manager. I have already had my preapproved financing when I walked in, had a nice rate he went the extra mile and found me an even better rate. Got me a fabulous price with my warranty and made sure I knew all that the warranty entailed. Great dealership it was over an hour away from me and I was looking for a particular used car that they had and I am so glad that I chose that dealership. I can wholeheartedly recommend this dealership.

I have owned it for 3 months now and gone 10,000 miles. I have driven it in Indiana, Illinois, Michigan, Ohio and Ontario. I have easily found charging stations and just line it up with lunch or dinner. Car has a few quirks but it is to be expected for the first EV model. Car rides beautifully and Blue Cruise is awesome (had a few times where it would make me keep the hands on the wheel when I didn't think it should). I haven't had range anxiety because most Targets, Meijers and Walmarts have fast charging. Almost all dealerships do as well. Ford is also sending a free Tesla converter which will just add to the availability of charging stations. My only drawbacks on the car so far is the back windshield is hard to keep clean and the windshield wiper is too small. I also wish the car recorded with all the cameras it has on it like the Teslas. Lastly, the plastic on the B Pillars look crazy with the oils from people's hands. Really hard to clean.

If you are looking to purchase a car, ask for Charles! Not only was he friendly and knowledgeable but has great customer service!! Very helpful!!

This has been the best vehicle I've ever owned and the best Mustang I've ever owned. We will have put 15,000 miles on it soon and I am looking to buy a second one.

Had a recall notice on my sun roof. Packey Webb Service order the parts and scheduled the repairs. Repairs completed within 2 hours when they were suppose to take 4.My only criticism is they need to communicate better. They should be proactive in providing updates to the customer.

My first EV. I was ready to purchase a Ford Edge (internal combustion engine or "ICE") until I test drove the Mach-e on a whim. The quiet and smooth ride, power, ergonomics, and battery range immediately hooked me. I went home and researched EV and Mach-e's for a few days until I was sure that an EV was the correct choice and would work for my situation as well, or better than, a combustion engine. The dealer allowed me to test drive a loaner Mach-e for an entire weekend. Model purchased: California Route 1. This model has the longest range battery of all of the current model Mach-e's (312 miles) and is AWD (dual-motor). The Rt 1 is only one trim line up from the bottom, so it does not have ALL of the options in a Premium or GT, but it is still very nicely equipped for my needs. Pros: Power, fun to drive, quiet, lots of tech and safety equipment, well equipped, comfortable, consistently get claimed range or better, ease of charging at home and on the road with public charging, low cost of ownership (my home electricity cost is lower than the national average), enough storage space in the rear hatch and front trunk ("frunk") for my needs. Cons: Some rattles from trim pieces that need to be addressed, not a fan of EVERYTHING being controlled by the large tablet screen, relatively high purchase price compared to ICE cars, still less range than ICE cars, subscriptions to continue with all of the initial included options (SiriusXM, mapping and route planning with charging stops, Blue-Cruise hands-free driving, etc...), rear seats good for kids but tight for adults. Overall: I would recommend the Mach-e to anyone that asked me. You need to determine for yourself if the EV range and charging prices will work for your situation. It is by far the most comfortable and fun to drive car that I have ever owned after driving for 30+ years. If the Mach-e was an ICE, I would still recommend it. The EV aspect is just a cool add-on for me that makes the overall cost of ownership much better than an ICE car. Long distance and small road-trips have so far been easy. The DC fast charging network will be even better starting in spring 2024. I feel comfortable taking my Mach-e on any road trip using the built in mapping software and planning my charge stops to also be my restroom and eating stops. For me, there really is no substantial increase in time or inconvenience compared to travelling in an ICE car. If you do regular commuting and "around town" driving, the Mach-e is vastly superior to an ICE car. The home charging, especially in my location, makes the cost of ownership superior to any ICE and allows me to have a solid fun to drive car. Once all of the trial subscriptions expire, most can be replaced with apps available on my Android phone that connects wirelessly with Android Auto. This includes music streaming, mapping and charging stops, etc. The only subscription that can't be replaced by a phone is the BlueCruise handsfree cruise control. The BlueCruise is an initial 3yr trial that works only in certain areas. When it is available, I use it, and I love it. Still to be determined if I love it enough to subscribe in 3 years when the trial ends. Watch for dealer incentives and 0% loan rates to make the math of ownership work even better in your favor. Bottom line: Take it for a test drive. You'll probably love it and switch to your first EV too.

I stopped in for a test drive the other day and was truly pleased with my experience. It was very easy to find and get to, Sharon was extremely nice and helpful, the showroom was beautiful, and I was treated with the utmost respect. Unfortunately I did not buy the vehicle but it had nothing to do with the dealership.

Special order took 10 months for build and delivery. Still very new. First time EV owner but so far very pleased. Only time will tell what the future holds.

Absolutely terrific service & experience buying a great car highly recommend. Entire staff was smart & friendly

I bought a 2024 Rally which is the highest trim in a Mach E . It is very fast and fun smooth on the highway and can be driven on a dirt track as well as used as an every day vehicle. My only complaint is the range could be a little better and charging should be faster because the vehicle is already in its 4th year of production other than that as a long time EV owner I love the car after a month of ownership.

Great. Sales person was excellent. The Finance Manager was excellent. The Ranger Raptor is the best car I've owned. i would definitely buy here again.

This is an amazing car. The build quality of this car is amazing. I have never loved my car more than I love this car. I've owned the car for 5 months now and I have not been able to wipe the smile off of my face this whole time. I've noticed that most of the people who provide a negative review of this car have unusual expectations of the car, particularly as it relates to the car's range. It's also interesting to see how people's expectations change when buying an EV. Gasoline cars come with an advertised fuel economy and range that likely won't hit. But people in gas cars don't really care if they hit those numbers and they rarely, if ever, do. They just use those numbers to compare between vehicles. But then they buy an EV and expect to get every bit of range advertised. It's unfair to judge an EV differently than a gas car. If you spend time researching the car before you buy, you learn that EV range drops when the weather is cold. Research your car before you buy it. There's plenty of information available online in forums and on YouTube so that you can make an informed decision. That's what I did, so I knew going into it what to expect. If you do that, you won't be disappointed.

It all started with Jessica answering the phone. She was awesome, answered all questions that I asked and was able to get me numbers from the sales manager. After that she set up an appointment so I could come in and test drive the car. I worked with Ken and Sharon while I was at the dealership. They were awesome. Got me the car he wanted for close to the price I wanted. Thank You!

Have only had the car for a month but it is a very comfortable and enjoyable drive. Smooth, fast and handles well. I like the fact that I can choose between two pedal or one pedal driving (unlike some competitors that only offer one pedal). It could use some improvements in interior storage capacity and display features.

Great experience. Salesman Jason Bono and manager Dominic were very professional. Stress-free and knowledgeable. Helped us find the right used car, and we love it. Definitely recommend them to anyone looking for a new or used car

Pickup is quick. Looks amazing. Maintenance and maintenance cost is negligible. For my 40K mile service done at Ford dealer my bill was $0! You read the right. Charges well and works. Heated seats and heated steering wheel in MI weather is a blessing. I have it set where it heats up the cabin & conditions the battery on its own at my departure time everyday. It is also set up, where it doesnt charge at the time when my electric company charges a premium on electricity. No issues what so ever. I love the car.

Staff was very attentive and kind. Went above & beyond to make the sale. Would highly recommend this dealership. I?ve driven a pick up truck for many years and Jose didn?t even laugh at me when I asked how to put the vehicle in gear!!! Great guys! Go see them.

Great car! Super fun to zip around the city. Do your self and get in a GT if you’re looking for an ev! Don’t sleep on it

We had a great experience make a new truck purchase. I?d highly recommend getting your next vehicle at Packey Webb Ford. Ask for Eric. Tell him Mark sent you!

The buying experience at Fair Oaks Ford was easy and my sales rep, Jose, was great to work with. The process from start to finish was very quick and efficient, and I was very pleased with the sales staff as a whole. 0% for 48 months was ideal as well.

Ford ticks a lot of the right boxes for this vehicle - excellent, quiet ride quality on rough roads. Fantastic hands-free self-driving on freeways. Phone-as-key with keypad on the door convenience. As a second family car (our other car takes gas) it's awesome - never having to go to the gas station with charging at home for 1/4 the cost per mile of gas is brilliant. I've driven most of the competitors and never have I been jealous of the other cars. Until they have the phone-as-key or hands free BlueCruise, I feel lucky to have the Mach-E. And yes, I think Ford and GM need to get better at naming cars. Mustang? Blazer? How did these decisions get approved?

Amazing experience, i recommend them as I’ve been shopping around for a while and they were by far the best!

Had my car repaired at the body shop. Workmanship looks good as if nothing happened. Wendy was very professional & polite. She provided updates via text as well. A+

My Mach E is twice as quiet as my Model 3 was and much smoother. The road noise is quieted by a stiff composite felt used for the wheel wells. It is roomer and larger than a Tesla for less price. I love the controls and screens so much more than the Tesla as they are similar to most cars.

I usually dread dealing with car dealerships but Hawk Ford was different and went out of their way to make it positive, especially the salesman Rich Bergmann.

Enjoyed my experience purchasing my new car. Everyone was very friendly and answered all my questions. Alex did a great job at showing me the vehicle and answering all the questions I had about it.

Ive gotten 2 cars from them! The service was great and i had no problem in my purchase process. The cars are great also!

I have been waiting for a really COOL all EV for five years. Traded in a 2018 Volt hybrid. I've looked at every EV out there and didn't find on that nocked my socks off. The new Cadillac Lyriq caught my attention. I went ahead and bought the Mach E and thought I would trade it in on the Lyriq in a couple of years. I really like my Mach E. It's fast, comfortable, quiet and looks great. The new Lyriq will have to be really great to get me to switch. W

After 5K miles, my only desire is a smoother ride on rougher roads. Otherwise, my Premium AWD Extended Range Mach-E has everything I've wanted in a vehicle. Over 80% of the charging energy comes from our home solar panels. Ford allows you to set up this Mustang to match your driving preferences. By selecting Whisper mode with 1-Pedal driving turned off, our Mach-E drives like a "normal" car but has quiet, instant, intoxicating acceleration at all speeds. Its cargo capacity matches our 2019 Acura RDX, which is still our choice when destinations are over 5 hours away.

Purchased this car 10 months ago, and it's been perfect in every respect, and completely in contrast to the Tesla Model Y we just foolishly picked up 10 days ago as a 2nd car. The Tesla has already had two problems and we're trying to get it serviced. I wouldn't know about Ford's service because absolutely nothing has gone wrong with the Mach-E and it's a delight to drive. My wife loves the design, it's quick, efficient and roomy. We paid more than we should have for it, but it feels like a premium car and we're very happy with it