It was time to trade in my truck and to be honest, the only reason why I ended up at this dealership was because they had the truck I wanted. So I made contact to see if we could make a deal and well they appraised my vehicle at less then I owed. So I thought that I was taking my business else where but then they offered me more then I owed. I was very pleased but worried I couldn’t afford the truck I wanted. Then I started talking with Kyle about financing. I told him what I wanted for a payment and he made it happen. The next hurdle was showing up to trade in my truck two days later when the check engine light came on. I was now dealing with Noel. I thought for sure that the deal was off but Noel reassured me not to worry and that he would do his best to get me in the truck I wanted. After some waiting he came back and we walked in to sign the papers. I was thrilled then Noel asked who my insurance was and if I was interested in taking a look at lowering it, i said sure and he made some calls. After about 20 minutes we found a company that lowered my insurance by $80 a month. Overall it was a great experience and I would highly recommend this dealership and it’s fantastic staff to everyone. Thanks
When the manager takes the time to meet you and simply say thank you for stopping by - to me that is important. No pressure at all, just helping me understand the process and finding the best deal possible. My wife and I were considering the Escape to downsize from our minivan, we were presented with a great deal. However, in the end we decided to keep our current car. We will definitely return when the time comes.
Bought used 2012 Tacoma was offered fair KBB trade in value. Worked with Dylan Krause, Abigail Heck and Celeste Brasseur, all 3 were very professional and meet my needs to make the buying experience fairly painless.
I just wanted to write that I had an excellent experience purchasing an SUV from Goss Dodge this week and wanted to personally thank Denny Johnson who assisted me with my Jeep acquisition. Denny was very personable attentive and an active listener as to the type of vehicle, price range, colors and options I was interested in. He came up with several different models and price ranges for me to consider. He respected my time and wasn't trying to deliver a hard sell. As a sales professional myself I really appreciated his low key yet, amiable and helpful manner. He worked around my schedule and got back to me quickly despite be busy himself.
I wanted to recommend Denny Johnson to anyone looking to Purchase or lease cars and trucks both commercially or personally.
Thank you Denny and to the Squad at Goss Dodge to have ensured a very smooth and transparent purchasing experience.
Purchased my fourth vehicle from Goss, a Ram 3500 mega cab. Steve was awesome, told him what I wanted and he came up with it to a tee! Finance department was awesome as well coming up with better finance then my bank I dealt with for yrs! Thanks! Guys!!!
I had a wonderful experience at Heritage Ford. Dillon Machavern was fantastic to work with; he was friendly, helpful, and went above and beyond to make sure I found the right car at the right price. From beginning to end I was treated respectfully and professionally, and ever once did I feel pressured or pushed in any way. I can't recommend Dillon or Heritage Ford enough!
I filled out an online app in hopes of a newer/used vehicle for myself and family as I have 4 children 2 of witch are teens who drive and as a single father i wanted something i can feel 100% worry free with as I send my daughter's out on their daily errands, school, etc. With 2 divorces and struggles in life I never thought it would be possible to get a new car however I had to try. I got approved online and like most everyone else thought ya sure until I get there I'm approved then they'll want a years salary for a down payment but I went anyway! I got there and meet with Art and after a half hour he had gotten me into not a used car but a brand new 2018 Nissan Altima! Now I can go work my 10 hour days, my children can go to school, run their errands and I don't have to worry about their safety or if their broke down somewhere! Thank you from the bottom of my heart MR. Lucia!
Art at Freedom Nissan is absolutly amazing. I was at my wits end being turn down, told in order to get into a car I would need $3,000 down. Art contacted me just as I was about to give up. I ALMOST decided not to show up to my appointment. I thought why bother, that I was just wasting hours of my time to be told sorry but we can't help you. Art asked for 45 minutes of time and in that time he would let me know if he could help me. I sat down with thinking why am I even here he's going to see my credit and laugh at me when I walked put the door. I was WRONG. I was told there would be no surprises on how much I would need if anything at all down. With in 30 minutes I was told he could help me, with in 1 hour we had a car picked out. With in 2 hours I was signing my paperwork. The car we picked needed a inspection and when they went to do the inspection they found the back brakes needed to be replaced. Art did this at no cost to me. He means what he says. No surprises. He keeps his word which is important to me. 3.5 hours later I was on my home. Art made me feel like any other customer with great credit. So, now I have a 2015 Nissan Rogue in my driveway because of Art. My advice skip the other dealerships and go straight to Freedom Nissan weather you have good to bad credit. The customer service is worth it.
rt at Freedom Nissan is absolutly amazing. I was at my wits end being turn down, told in order to get into a car I would need $3,000 down. Art contacted me just as I was about to give up. I ALMOST decided not to show up to my appointment. I thought why bother, that I was just wasting hours of my time to be told sorry but we can't help you. Art asked for 45 minutes of time and in that time he would let me know if he could help me. I sat down with thinking why am I even here he's going to see my credit and laugh at me when I walked out the door. I was WRONG. I was told there would be no surprises on how much I would need if anything at all down. With in 30 minutes I was told he could help me, with in 1 hour we had a car picked out. With in 2 hours I was signing my paperwork. The car we picked needed a inspection and when they went to do the inspection they found the back brakes needed to be replaced. Art did this at no cost to me. He means what he says. No surprises. He keeps his word which is important to me. 3.5 hours later I was on my home.
Art made me feel like any other customer with great credit. So, now I have a 2015 Nissan Rogue in my driveway because of Art. My advice skip the other dealerships and go straight to Freedom Nissan weather you have good to bad credit. The customer service is worth it.
This was my first time purchasing a new car, and I am almost certain that I will forever go through Kia Berlin City, and I will also be using Phil ( the man who sold me my car). They are efficient and truly try to get you into a car that suits you and your needs, at a reasonable price!
This was just supposed to be a service appointment for our 2015 Kia Soul. I had received a few emails about the great deals on new cars and how combined with what I could get for my used Kia that I could be driving a new car for less. So out of curiosity I started checking out the new 2017 models online. I was impressed with many of the the new improvements I read about, safety being the primary one. So I decided while there I would take a look at the new Kia Souls. It was something to pass the time while I waited for our car to be serviced. In October 2015 we traded in our 2013 Kia Soul on a new one at Berlin City and the buying experience was the best I ever had purchasing a car. (Read my review on that from (October 31, 2015). We live 2 hours from the dealership but it is the only place I go for any service regardless of how big or small it may be. I know it sounds crazy to most people to drive 90 minuets both ways for just regular car maintenance but I have several reasons. There are 2 types of employees at Berlin City, the ones that treat you like royalty and the ones that treat you like family. No matter which you deal with, you look forward to the visit and leave feeling good about yourself. Over the last 2 years I have dealt with a fantastic Service Team on several different types of service. Ryan Maxwell and Austin Hemingway have always been great to deal with. They accommodate my scheduling needs and get me in and out of the dealership as quickly and painlessly as possible. They are very knowledgeable in their work and trust worthy about the vehicle needs That is why I keep making the long trip. Eric Smith the Servise Manager should be proud of these employees. We were going to wait another 2 or 3 years to get our next Kia Soul and as I said this was just supposed to be a scheduled service appointment. The first thing that started to change that to buying a new car was when I arrived. I was lucky and found a parking space not far from the entrance, however I am 65 and use a cane. I noticed a salesman saw me getting out of the car and started sprinting across the showroom to hold the door open for me. After welcoming me to the dealership he rushed back into the room to work with customers he already had. This nice gesture was much appreciated and gave Yousif Yousif an A+ in my book. After dropping off my keys at service and a little chit chat with the guys I went to find Yousif. The couples he had been working with were now in Finance so we went to look at the new 2017 Kias. The only Caribbean Blue (the only color we would want) had just been sold. We still looked at some and Yousif was very knowledgeable about the improvements. We took one for a test drive and by the time we got back Yousif could have sold me right on the spot if it had been Caribbean Blue. He took me to see Dedrick Casab to see if one could be found. After a lot of work Dedrick found a 2018 they would have to bring in from out of state.. I had specific things I wanted and a specific monthly payment but most importantly I did not want to put out any money. Yousif and I worked on numbers and Dedrick and I worked on the accessories that I wanted. Remote start and heated seats would have to be added after the car got here but we worked it all out. Yousif and Dedrick were great to deal with. Two more employees Berlin City should be happy to have. The final step in the process was with the Finance Manager Todd Maynard who helped Dedrick get the numbers where I wanted. He kept checking to make sure I had all the features I wanted or that the service team was going to install them later. Todd helped me with all the paperwork, making sure I was getting all I had asked for. All the people at Berlin City Kia were great to deal with and it is the only dealership I will ever use for service or buying a new car..
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