We purchased a car at Bill Marsh Kalkaska from Cary. Best salesman ever! This is our 3rd car we have purchased from him. We will not go to anyone else. We have our cars serviced there also and the service team is awesome, I highly recommend everyone there!
My wife and I stopped in to look at a vehicle. When we arrived we actually found 2 vehicles that met our needs. Eric Hernandez was the salesman that patiently helped us with our final decision. We test drove both vehicles twice. There was no pushing or persuading by Eric to either vehicle. He simply stated facts of the 2 vehicles not leading us to one or the other. I would highly recommend Eric as your salesman at Serra Traverse City. Eric coupled with their fair pricing and friendly staff made it a non pressured and pleasant buying experience. To top it all off, we had forgot our title to the car we traded in, back home in Rockford, Michigan. Eric graciously offered to meet us half way, allowing us to enjoy our new car over Memorial Day weekend!!! Again, cannot say enough about Eric and Serra Traverse city.
I purchased a used Subaru from this dealer. The vehicle was purchased on an “as is” agreement. The sales process was very professional and effortless. There was a minor issue with the vehicle that I discovered the same day that I purchased it. Despite the fact I knew what I was getting into with an as is purchase, the sale person and dealer made it right. I had the issue fixed promptly. The service department was equally professional and polite as the sales department. All around an honest and professional experience.
I recently purchased a 2008 Jeep Patriot and the salesperson Eric went above and beyond to make this cash purchase a fast, efficient and a pleasant experience. Kudos to you! The lost art of excellent customer service truly exists at Serra. Keep up the great work.
Just purchased a 2017 Cadillac Escalade from Josiah Grant in TC. He, Chris Brown, Mike McFarlane, and Tony were all wonderful to work with and I appreciate all the work they all put in to make my purchase a great experience! LOVE my car!!
I have been buying cars at Nesters for over 30 years , and they have always been great to work with.
They will go the extra mile to help, if a new or used car or truck. I drove 75 miles to deal with them !
Russ and Jasmine always take very good care of our needs. The service departments customer service goes above and beyond all others.
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