Used GMC Terrain for sale near Wickliffe, OH

On this visit I felt there was something lacking in customer service. Even though I was waiting at the dealership, I had no personal contact with the service department other than when I checked in. Everything was electronic. I have always like the personal service I received at Ken Ganley Mentor, but it was missing at this visit. I was at the dealership from 9am to 330pm with no one giving me an update. I was very upset with the lack of person to person interaction. I hope they change this electronic notification idea because nothing makes a customer feel appreciated more than a little face to face communication.

I had my 2020 Terrain for 5 years before I had any major issues out of it. My brake booster needed replaced. After about a month of it being out the shop someone hit and totaled it. Very sad day. I love my Terrain

Corey and company did a beautiful job and got my car back to me the same day.

Great vehicle, 65,000 miles and not a single issue, hoping to get atleast another 100k miles out of it. Extremely reliable. A family member of mine bought a Honda that broke down at 16,000 miles and got stranded. Would absolutely recommend a 2018+ terrain

EDIT FOR PREVIOUS REVIEW I previously left a 1 star review. Alan reached out the following morning and worked everything out with the pricing. I actually drove up the next day and purchased the new 2026 Traverse. Thank you Alan for reaching out. Huge thanks to Mo S. for being an awesome sales guy. Signing paperwork was very easy. The whole process was perfect after getting past the initial pricing issue. I definitely recommend Serpentini in Strongsville

I fell in love with my GMC Terrain when I test drove it and have not lost that loving feeling! I have received tons of compliments on it.

As usual, Kelly Buchner was there as I entered the service area. I have been getting my service with her for many years.She takes very good care of me and my car.

I brought this truck in 2019. I kept taking it back to the dealership to get tweaked several times. Once it was figured out, never got any problems ever again. A little weak on the power side, but, other than that, its a magnificent vehicle. A total work horse. Great on gas. It is totally worth it.

I went in to Spitzer Motor city on Brookpark to buy a used car and they surpassed all my expectations. Tony Nemmi was my sales person and was knowledgeable and patient. The sales manager Bob Paradise personally came over and thanked me for my business. The finance manager Jessie made sure I understood all of my own decisions. "WOW"

25 000 miles on it so far No issues at all Power is fine Bluetooth is terrible Memory seats need work Lumbar is a bad design

What a fantastic buying experience from start to finish! I was greeted buy salesman Luis Luna when first entering the dealership. We got right down to business. I told Luis what I was looking for, went on a test drive, and back to the dealership to finalize the transaction. What a great vice at the dealership. I spoke to many people at the dealership at my relatively short stay. I got what I wanted and headed home with my Telluride! From Luis my salesman to the General Sales Manager to the finance manager to the cashiers, everyone was so friendly and positive! I am a big fan of Spitzer Kia West and I’m sure a future loyal customer! Thank you Luis Luna and the great people at Spitzer Kia West!

We love our GMC Terrain !! We recently purchased from former Mike Duman in Suffolk, VA which is now Priority Mitsubishi our salesman Mr.Knight is highly recommended He’s a man of God, great respectable person, and very professional!! Whenever you are in the area and you’re looking to purchase a vehicle contact Mr.Mervis Knight !!

I had an excellent experience with Mark my salesman, he was very patient & good at explaining the process, & Tracy in finance office too. I’ll recommend this dealership

We purchased the Denali Terrain 2023. The car is great. I have had four knee surgeries and needed a car to get in and out easily and comfort seating. The controls for adjusting the seat just the way you like are great. I am troubled also by back problems and totally love the heated seat when needed. Sometimes I just want to ride around and turn the heat on and adjust seat so my back feels better. The different controls and are numerous. I love the safety control warnings and info with traffic. The screen is fabulous and helps so much. When ever I park I like to drive in and park and then hold on brake put it in reverse so the screen then comes on and shows how I parked. I like the levers in cargo area for putting seats down and also like how flat they sit. Plenty of room. The back seat is roomy even when person in front is back. Enjoy being up higher than a vehicle. I feel I can see more and it also makes me feel safer. The Terrain looks beautiful and love all the chrome in front. The car seems bumpy but not as bad as our last. The roads are in rough shape here. It has a lot of pick-up my husband demonstrated that to me and he wont be doing that again unless it is necessary. It is a turbo 4 cylinder and can not believe the power you feel. All in all Iove the car and getting good mileage. Purchased car from Boucher in Waukesha. They were not pushy. Explained everything in detail and were very fair. Great place to purchase!

I didn't feel hustled they answered my questions honestly and truthfully and the gave me the best deal they could offer due to this economy.

Our 2021 Terrain SLT is really a nice auto. Gets great 30 MPG approximately, But, 0 to 60 is lacking horsepower. Great Little highway auto. Comfortable.....

BUB- Thank you for you help and excellent service. I felt comfortable, there was no pressure, provided all options, and financing. We left with a vehicle that day, AWESOME customer service!!!!

I always bought the GMC Acadia (4 times) but decided to try the terrain. I absolutely love it and it's a great car for zipping around in town. I would take it for a weekend trip but not on a long trip as it doesn't have a lot of cab room, but for two people it is fine

I’m very impressed with Preston Kia. I’ve had 3 leases(9 years) of a Kis Soul and had excellent service ! Thanks Bruce!

We are very happy with our Terrain Denali. Our first choice was the 2023 Lincoln Corsair 1a but there are no in inventory. The Terrain Denali was 1b. Great styling exterior and interior

Dan B. was very helpful and easy to work with. Helped us navigate through our car buying experience.

I leased this car before deciding to buy. Its a reliable vehicle and I have never had any break downs since I have had it.. just regular matenance

I Love my experience would do it again and would recommend more people to the dealership

Estamos muito felizes com nosso carro muito confortável muita seguro . Dar confiança ao motorista espaço bom para minha família eu minha esposa e dois filhos

This is a great Dealership. Mark Bondurant was a perfect gentleman. I am so thankful for his patience.

I really enjoy the Terrain. Traded in our beloved Mercedes R350. It was dream to driving on the highway. Our list for new vehicle was easy to get in and out without climbing up or down. No leather seats, hate leather seats, panoramic roof, engine power, get up and go, some luxurious in the vehicle, an easy info console. Before we took a test drive, we did our following tests. How easy to get in and out of the vehicles, leg space (our son is 6'4"). Only wanted two row seating, comfort seating. We checked all other makes. Spend awhile day going from different Dealerships of different makes and models. Didn't want to speak to car salesman, just let us do our preliminary test, on different makes and models. Then we look at the warranties. Finally took take a test drive. Was blown away at the get up and go of the Terrain, pleasantly surprised at the safety features and options it comes with. After almost a month, trips outside the city to the mountains and back. We are really happy with the purchase of the Terrain. Seven years warranty bumper to bumper, ten years on the powertrain. The true fuel economy really surprised me, it doesn't bother me that I have use 91 fuel because of the 2 liter engine. Had to use it on the Mercedes so no change there.

I got a fair deal on a recent purchase. Working with Eric was a pleasure. I would shop there again.

Amazing experience. I had an outstanding time at this dealership. This is a small car dealership , and the atmosphere here is much more pleasant than in other, more modern places. No one puts pressure on the buyers , and every customer is treated attentively . Matt Harteis , the sales associate who helped me, went above and beyond to make the entire process smooth and stress-free. He worked hard to get me approved for financing and explained everything clearly along the way. His professionalism, honesty, and genuinely friendly attitude made a huge difference. If you're looking for great customer service and a team that truly cares, definitely ask for Matt. I couldn't be happier with my experience. Highly recommended!!! Thanks again

I'm 6-4 so I'm looking for a comfortable vehicle that's easy to get in-and-out of plus is high quality. I don't buy new cars and in our 40 years of marriage it's the nicest used car we've purchased.

Great people. I'm in the process of deciding which vehicle I want to purchase. You could do none worse.

Taking it on road trip Oklahoma to Key West Florida w/ stopover in Tennessee. I am getting 30 mpg running 75 mph. It handled like a dream going through Smokie mt. I was getting 32 mpg there. I like the ride on the interstates & I love the adaptive cruise control.

Just bought a Toyota RAV from Carface Auto Sales and I already love the car. The Whole thing was super easy for a first time buyer like me. big thanks to Nathan, he was honestly amazing!

I have owned my Terrain for 3 months now, and am absolutely in love with it. Super smooth, great pick up, and I get a lot of complements on both the exterior and interior design. I average 26.3 MPG city and highway combined, which is not bad considering I live in Florida so my AC is never off in the car.

Ultimately I Am Satisfied With The Service.. Got Me In The Car I Wanted And I?m Excited About it? Would Definitely Recommend Anybody To Get A Car From Ganley?

Extremely happy. Ride comfort, controls, comfort, looks, quietness, Quality. They should've kept the 2.0 turbo. But this engine not bad at all. Can't wait to get another.

Dale was very helpful and nice. I didn’t feel pressured at all. Jesse in finance was also very helpful.

I’ve had an amazing experience with terrain Denali. I had it for 3 years and it was one of the best cars ever. Everything worked perfectly no issued at all! Loved it