I found my vehicle online on a Friday afternoon and submitted a credit application through the dealer website. Within 30 minutes Josh reached out to me by phone and was able to tell me I was approved before 5 p.m. the same day. I am rebuilding my credit but had no issues getting financing and the whole process was flawless. Josh as well as the Rossel in the finance department was professional and made this a very pleasant experience.
I would give them all a 5, but everything and everyone has room to improve. Overall, they have GREAT customer service and made my buying experience an easy one. I am a loan officer and I am very picky/ skeptical about purchasing new/ used auto's, but they stuck to their word the whole time! They even met me at the dealership on a Sunday to accommodate my schedule! Thanks, Tripp, Marty and Cleveland and the rest of the crew!
I have dealt with Elliott Auto Group since I was 16 years old. My parents bought my first truck there, and have often looked to them first when purchasing a new vehicle. The staff is friendly, nice, caring, and easy to get along with and the facility is great. It's not often that people have several generations of a family purchasing from the same dealership/people. I highly recommend Elliott Auto Group to anyone looking to purchase a vehicle as they make the process an easy one.
I called the dealership with the color and specs of the truck that we wanted and Paola took the ball and ran with it. By the afternoon she located the right truck and had it on its way to Pittsburg. She had the spray in bed liner and leather scheduled and the truck was delivered on time with no hassles and exactly what we wanted. Paola is an outstanding sales lady, you tell her what you want and she will find it, if it's not in stock. She is a no-pressure sales person, and will deliver on her commitment to customer service . I will recommend Faulkner Chevrolet to anyone who wants a new or used vehicle. This my 12th purchase from Faulkner in the past 10 years and have always been treated in a professional and courteous manner by the entire employee staff. The service department is top notch. Pat and Karen Favre, Longview Texas
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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