I recently purchased a Ram 1500 Nick Nelson and everyone there has been great to work with can't say I've ever had a better experience. Nick made the whole process extremely easy even taking messages and calls when he wasn't in the office to keep things moving. I never had to step foot in the dealership they brought the pickup to me the price was fair and things got taken care of very fast. I only had one minor issue and Nick resolved it very quickly. The staff at Eide Hyundai really make you appreciate good customer service!
I went down to Eide's just to look around, and ended up driving my new vehicle home the same day. The salesman, Jesse, was super helpful & courteous, along with everyone else there. It really helped to take the stress out of buying a new vehicle. They were very accommodating & answered all my questions. They made the process quick & easy, 10/10, will buy my next vehicle there.
The sales experience with Shiv Adhikari of Lithia Chrysler Jeep Dodge Of Grand Forks was awesome that we don’t even go anywhere else when we're in the market for a new vehicle. He has good customer service and he made us feel valued as returning customers. My wife and I felt like he went out of his way to make sure we get the vehicle that we were looking for. He’s very knowledgeable and accommodating. Everyone in the dealership is nice. The entire transaction went really smooth. Would highly recommend Shiv and Lithia Chrysler Jeep Dodge Of Grand Forks to anyone looking for a new Jeep or Dodge.
My wife and I had a great experience at Lithia Chrysler of Grand Forks. We went in to look at a vehicle and left driving it. We were shown hospitality with our two children as we discussed options with our salesperson. The staff was willing to work with us for whatever we needed and allowed us to make a great choice and purchase for our family.
I came to Lithia for a recall and an issue with my blind spot monitors while I was in Grand Forks visiting my daughter. I was treated very well and got the work done very professionally. Even a rear license plate lightbulb that was broken during the process was replaced without a hassle! I would definitely go there again and recommend them to my relatives there as well. A special thanks to Garrett for his assistance!
Although on-site customer service and employees are exceptional, the online scheduling system is inefficient. The online scheduling system asks for a vehicle VIN and other details but the information does not pass on to the on-site service department. Thus the service department is clueless until a customer physically shows up for the work to be done. Leaving phone messages results in no call-backs. From talking with three other customers, I learned the experience is common. My recommendation is to either fix the online scheduling platform and call center Lithia is paying for or dump it.
Dahlstrom motors offers an experience that is very rarely seen in business today: friendly customer service who remember your name, treat you like family, respect your time, and offer fair prices where negotiating and haggling are unnecessary. The service is so good, that I had one of the service managers stay after close to personally fix something on my car, just because that's how they do things there. I'm not unique, though, as this is how they've treated customers for years, and why in our town with another major Chevrolet dealership, you see more cars with the "Dahlstrom" sticker on the back. I'll only be doing business with Dahlstrom in the future!
Dahlstrom’s service dept did a great job. Very satisfied!
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