Used Honda Pilot for sale near Edgewater, NJ

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS

No complaints overall on performance and durability. Only drawbacks is road noise. If you like to avoid road noise, this car is not for you. noise is too much than expected. i even went to Honda dealer to report noise, they replied me this is normal honda noise.

I’ve leased vehicles for many years. I have to say my experience with Ali Bayat @ Mahwah Honda was the best experience dealing with any automobile sales person, there was no haggling and back and forth. He said he would get me in my price range & delivered ! and we all know that is a special gift in today’s car leasing business today. That being said the SUV I leased is a quality vehicle. & if you’re in the market for a Honda, & want to have a quality experience with a sales person Ali Bayat @ Mahwah Honda is your person …. Thank you Ali

Honda makes a very reliable vehicle. The Pilot comes with a bevy of extras and has a very smooth ride for a medium sized SUV.

I didn’t end up dealing with them but they were quick to respond my inquiries about the vehicle I was interested on. They even let me know to NOT come to my appointment when my car went under a “pending” offer which saved me the trip. Unlike other dealers that I experience during my search that were even posting fake adds to good to be true just to get ones attention and then the old: -sorry we sold it- but not until I was already there wasting precious time. I will recommend Tarrytown Honda, they were profesional, respectful and polite even though we only exchanged a few phone calls. Thank you.

Coleman and Kyle at Honda Hendrick were both amazing they really worked with us to get us the vehicle we wanted at the rate we were aiming for, I’m so very appreciative and would recommend them both to anyone looking for a new car.

This is a nice SUV that is not flashy, but it does its job carrying the people and running errands around town. It’s also nice for longer trips.

Quick car buying process low stress and everyone was kind, patient and professional. Big shout out to Samuel for all his help and advice.

3rd Pilot owned in last 15 years. Each with more advanced features. Always reliable if you do all the required maint. Always a good trade value too, even with 100K + miles ! Combination of practical space, reliability, fuel economy , and performance can't be beat......Love my Honda !!

Reliable and trustworthy people to deal with. ESP. Mo Thank you for your help. Kevin Reilly.

Love, love, love! You can’t go wrong with a Honda & this new Pilot is the bomb! It offers comfort, all the conveniences of a smart car and looks great in the meantime. It is a great investment

I almost purchased a vehicle from BMW of Ramsay, and even though I did not, it was still a great experience. Frances, my sales rep, was great. Frances sat with me and we narrowed down myriad options into three discrete choices. Frances was response with texts, and let me take as much time as I wanted in viewing cars.

The Pilot car is a reliable spacious family suv. Only annoyance is the lane assist appears to be too sensitive especially when driving windy 2 lane roads. Suggest change factory tires for snow driving as opposed to CR-V that held better on standard tires. Only minor complaints vehicle is a good pick.

The service department was really great. So many friendly people working there and I was in and out in less than an hour. Even the sales people were very helpful. 5 stars!

This car is a big step up from a Nissan Altima. Lots of space and the ride is smooth. The engine is a bit noisy when idle(clicking noise from the direct injection), and there's also a drone sound when acceleratinf beyond 60mph(not sure if this could be cause of the new tires or not), but other than those noises, it's a smooth machine!

I was here from CT to visit my mom in memory care. My driver’s side window fell into the door leaving me with a triangle of glass sticking out. Upon arrival, Renaldo, greeted me and talked to the supervisor who said it needed a part that they had to order and wouldn’t be ready today. I needed to drive home today for work tomorrow. As I was about to leave, Joe, walked out of the service garage and said “let me see what I can do”. 15 mins later my car came out and the window was fixed!! He said some bolts were loose and he was able to fix it! He’s my hero! I thought I was going to drive 3 hours back home with a broken window. Thank you to North Shore Honda in Glen Head (my hometown), Renaldo for his kindness and especially to Joe for stopping me from leaving and going above and beyond to help me. Thank you so much!! You guys rock😁

Near a perfect vehicle and purchase experience. Best SUV I've owned even better than my last two Acuras MDX. Better than Toyota in many ways including pleasing to the eye, performance and power. I'd purchase again

Just wanted to leave a 5 star review about Yonkers Kia. I worked with Guillermo Rijo who really hustled to get me the EV6 that I wanted before the end of the EV tax rebate this September. He managed to do it, working together with their showroom manager, Michael Romano. The two of them hooked me up with an excellent EV6 Wind that was better than what I expected for a leasing price that was more than fair. I enjoyed working with both of them and appreciate the effort they put into the whole process. As the days go bye, my wife and I are liking the car more and more. It’s a fantastic vehicle and represents an excellent alternative to the Tesla Model 3 I was driving before. I am super happy with the service and attention I received from Guillermo and Michael at Yonkers Kia. I would highly recommend them to anyone looking to lease or purchase a Kia vehicle. Thanks guys! 👍🏻

From ford explorer and chevy to Honda Pliot. Best SUV I ever own! Never go back to Ford and chevy again. Great car for family trips and super comfortable with space.

My experience today 9/28/24 was amazing our Sales Consultant Beli Cecunjanin was so informative gave us options explained everything in detail and then some . I most definitely will be coming back for a second vehicle . He deserves more than 5 stars let's make it a 10.

went there for the first time about 1.5 weeks ago for service - great experience - Emily was amazing...personal yet professional - she stayed in contact with me and kept me updated about the car, every step of the way - highly recommend their services -

DCH Paramus Honda is the place to go when looking for a new car! Hamad is the most helpful salesman. He always has your best interest at heart and makes sure you’re getting what you really want! He has helped me and my family with over 6 cars over the years. Each time was smoother than the last. If you’re looking for a new car- ask for Hamad!

My mom brought a car from planet Honda we were there 4 hours it took a long time the sales men that work there nothing is organized my mom brought a Honda Accord in gray the people that work there will help you it is worth the money

I drive a Honda Pilot Special Edition- It is by far the BEST car I have ever owned. I have no kids but really wanted an SUV. I drove two civics on lease before and went to look at a CRV. The pilot was around the same price to lease as a CRV and boy am I glad I chose this over that! I keep my third row down and the trunk space is incredible. This is a good car to have in your 20’s despite what people have this car for. My lab and yorkie have plenty of space and i absolutely feel like I am driving a sedan still with how smooth and tight and sporty it drives. I still whip like I did in my car!!!! I cant wait for the next generation to come out, I will probably stick with pilots for a while

The professionalism, patience, and knowledge displayed by Alexis and everyone involved in the sale process.

Bought my Elite in May of 2023 at a local dealer. I love the look of the car, the comfort and the handling. It is very roomy and has so many cup holders and compartments which is great. I have the brown/black interior, which I wasn't able to see before purchasing it, but loved it once I did see it. I did have an option for a gray interior one but didn't like that look as it didn't look as classy as the two toned. The lights are bright, the features are wonderful so overall a nice vehicle and still happy with my purchase. Now the not so good stuff.... Biggest problem I have is like other reviews have stated the gas mileage is not great at all and comes nowhere near the projected when the car is marketed. 19-25 it states but that is way off for sure. I don't have a heavy foot, speeding or hard breaking and I always drive in Eco because the 'Normal" mode option, the mileage is worse. Summer months my average between city and HWY is 18.5/19.5. All HWY I was able to get 23 miles one time but not again. All HWY after that first time is usually 21/22. Never have I seen 25mpg like stated. Now the Wintertime they are not as good. City/HWY is 17/19 & HWY is 19/20.5. The most miles I can get out of a tank of gas either summer or winter is now less than 355, more around the 335/345. The lane assist feature is pretty bad as well, better in the nighttime as I feel it sees the lines better but during the day is more of an annoyance than anything, so I normally don't use it. I have drove the Sport model one and that worked great and a 2022 Elite pilot and that worked flawlessly too. Not sure why mine is so bad but dealer says it functioning correctly, I told them we will agree to disagree LOL>. The wireless charging is very slow and if you have any type of case on it will most likely not work, so I just keep it shut off. I really wish Honda would have put the bigger screen in this car this time around. Looks like there is enough space for that to have happened they just chose not to. I really wish that the second you turn off the car the radio didn't shut down too. I have never had a car do that and it is frankly a big inconvenience for me. Many times, I am on the phone with clients, or I like to finish a song, but in order to do that I would have to sit with the car running and that doesn't make sense to me and it's a waste of gas. This is little but I do hope that they come out with some type of compartment for the center console as it's really big but there is no way to organize anything in it and honestly just looks like a total mess. (Again, small to many) The app to start the car and such is just okay. What I don't like is that you cannot adjust the temp or the heated seats as well as not having the app turn on the passenger seat as 95% of the time no one is in it. I feel like this is more opportunity for something to go wrong or stop working when I didn't personal choose to use it but was forced to have. I will say I do like that whatever my heated seat was at from my previous drive that is what it is at when I start my car the next time. I did end buying the Honda rubber floor mats but soon found out that the from mats leave to much carpets exposed by the gas and brake pedals, so salt gets all over it. The back ones are just fine. I did end up buying the Weather tech ones and those are great and have amazing coverage so if you live in an area where it snows, I'd keep this in mind. I also bought the side covers for the back end and the mat for the back end, which really protects the sides and back of seats from scratches which we all know ever car is prone to. I did add the trailer hitch from the dealer vs aftermarket as I wanted it to look good and sit higher where it belongs verse the aftermarket which sits much lower to the ground. Overall, now with 13,000 miles on it I am still loving my pilot despite the other things mentioned above. I hope it last me a long time as this is my first time buying a Honda vehicle.

I got a Toyota Grand Highlander new car today and I am incredibly grateful for Valentina, Victor, Rehan who helped me secure the best deal and provided exceptional services throughout the entire experience. Their assistance made the process smooth and enjoyable leading to a positive outcome and that I truly appreciate. Thank you

I had the pleasure of working with Jesse. He was very professional and extremely patient. He took the time to answer my questions without Casting judgment are thinking that any question was not important. He was able to relate well and made me feel comfortable and at home. I would definitely recommend this dealership and especially Jesse to family and friends. I had visited other dealerships prior to Metro Honda and did not feel as if I was taken seriously. We are extremely happy with our purchase.

I saw a car that I was interested in and called the dealership, Smythe Volvo in Summmit. I spoke to a salesmen, Jesus Garcia. I drove to the dealership to see and test drive the care. Jesus was very accommodating. His warm and kind nature made it easy and comfortable in deciding on the car. When we got back to the office I gave an offer and it was excepted. I picked the car up in two days. I thank Jesus and the finance manager for their time in creating a non hostile situation. Special Thanks!

Waited to give an honest review. 4 years later, I know have 109,000 miles on my 2020 Pilot Tour. The bad: It developed the known crackle sound coming from the speakers. This was fixed under warranty twice. The second time not coming back and has been fine. The looks are "meh". My wife's Nissan of similar trim level has a far nicer interior and much fancier seats. On curves the "warning" light flashes on my dash and the steering wheel shakes sometimes if a car is coming from the other direction. It's annoying, but I hear a problem for many manufacturers with these safety features, not just Honda. The Good: I consider my Pilot practical. It does everything well, just not flashy. My previous car was a 2012 Honda Pilot that I put 190,000 trouble free miles on. This Pilot with an updated transmission feels MUCH quicker. It is much easier to drive. It handles well, averages around 24 mpg on my commute (non expressway), and has been trouble free outside of the speaker issue. It hauls the family well, with lots of room, especially if the 3rd row is not used. I put on the dealer installed trans cooler and trailer hitch to tow a couple of waverunners, which it hauls easily. If you can get past the "ok" styling, it is a car that does everything well and my reliability has been very, very good so far.

Just purchased my 3rd vehicle from them in the last 5 years. That shoukd say it all! Always able to meet my needs!

2023 Pilot Touring have owned for 11 months. Been all over the Southeast with it. Very happy with it. Absolutely no problems or issues whatsoever. Decided on it because of smooth quiet ride with nice large windows and visibility. Among best in class for spaciousness and cargo capacity. Would buy one again in a heartbeat.

Great service amazing people ... Aderly was an amazing Sales Rep .... she has alot of patience and she was extremely helpful... Excellent Customer Service !!! I'll recommend City World of Hyundai any time any day. GREAT PEOPLE !!!!

I've owned my 2021 Special Edition AWD for a year now. Put 14,000 trouble free miles on it. No problems at all. Just 2 maintenance services. The second service required a differential fluid change along with the normal maintenance. Kind of surprised it needed such an extensive service so soon but I hear the cross vectoring AWD needs frequent fluid changes. Cost $500.00. Otherwise I am completely satisfied with my purchase.