Used Honda Pilot for sale near Long Beach, NY

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS

No complaints overall on performance and durability. Only drawbacks is road noise. If you like to avoid road noise, this car is not for you. noise is too much than expected. i even went to Honda dealer to report noise, they replied me this is normal honda noise.

I have been viewing used vehicles and somehow requested information from Security Dodge. They reached out promptly to help. I notified them I wasn’t ready to purchase and they promptly removed me from their contact list and offered assistance when I was ready. I will definitely contact when I’m ready.

Honda makes a very reliable vehicle. The Pilot comes with a bevy of extras and has a very smooth ride for a medium sized SUV.

The service department was really great. So many friendly people working there and I was in and out in less than an hour. Even the sales people were very helpful. 5 stars!

This car is a big step up from a Nissan Altima. Lots of space and the ride is smooth. The engine is a bit noisy when idle(clicking noise from the direct injection), and there's also a drone sound when acceleratinf beyond 60mph(not sure if this could be cause of the new tires or not), but other than those noises, it's a smooth machine!

I was here from CT to visit my mom in memory care. My driver’s side window fell into the door leaving me with a triangle of glass sticking out. Upon arrival, Renaldo, greeted me and talked to the supervisor who said it needed a part that they had to order and wouldn’t be ready today. I needed to drive home today for work tomorrow. As I was about to leave, Joe, walked out of the service garage and said “let me see what I can do”. 15 mins later my car came out and the window was fixed!! He said some bolts were loose and he was able to fix it! He’s my hero! I thought I was going to drive 3 hours back home with a broken window. Thank you to North Shore Honda in Glen Head (my hometown), Renaldo for his kindness and especially to Joe for stopping me from leaving and going above and beyond to help me. Thank you so much!! You guys rock😁

Coleman and Kyle at Honda Hendrick were both amazing they really worked with us to get us the vehicle we wanted at the rate we were aiming for, I’m so very appreciative and would recommend them both to anyone looking for a new car.

Muy amables todos Gracias a Nancy la recomiendo es muy atenta estoy muy satisfecha cuando lleguen ahí pregunten por ella

3rd Pilot owned in last 15 years. Each with more advanced features. Always reliable if you do all the required maint. Always a good trade value too, even with 100K + miles ! Combination of practical space, reliability, fuel economy , and performance can't be beat......Love my Honda !!

Just wanted to leave a 5 star review about Yonkers Kia. I worked with Guillermo Rijo who really hustled to get me the EV6 that I wanted before the end of the EV tax rebate this September. He managed to do it, working together with their showroom manager, Michael Romano. The two of them hooked me up with an excellent EV6 Wind that was better than what I expected for a leasing price that was more than fair. I enjoyed working with both of them and appreciate the effort they put into the whole process. As the days go bye, my wife and I are liking the car more and more. It’s a fantastic vehicle and represents an excellent alternative to the Tesla Model 3 I was driving before. I am super happy with the service and attention I received from Guillermo and Michael at Yonkers Kia. I would highly recommend them to anyone looking to lease or purchase a Kia vehicle. Thanks guys! 👍🏻

Love, love, love! You can’t go wrong with a Honda & this new Pilot is the bomb! It offers comfort, all the conveniences of a smart car and looks great in the meantime. It is a great investment

Absolutely a great experience!! The salesman Scott Durso was extremely knowledgeable and helpful throughout the whole process. I appreciate him and the finance guy who I cant remember his name. They treated my daughter and I with the utmost respect. I would definitely recommend him and the dealership.

I purchased a 2023 Hilda Pilot from the Honda dealership on South Boulevard in Charlotte. I was treated like family from the moment that I arrived up until the moment that I drove off in my new vehicle. The service that I received from the sales associate, Christopher (Chris) Robinson specifically was absolutely amazing. Chris exceeded all of my expectations even though I was apprehensive about buying a brand new vehicle at the time. Chris put my mind at ease because he knew every detail about the car and he weighed out all of my options in a simplified manner. I will be sending all of my family and friends to Honda for their next auto purchase because Christopher Robinson knows how to take customer service to the next level while making you feel like you have a dear and trustworthy friend for life.

went there for the first time about 1.5 weeks ago for service - great experience - Emily was amazing...personal yet professional - she stayed in contact with me and kept me updated about the car, every step of the way - highly recommend their services -

From ford explorer and chevy to Honda Pliot. Best SUV I ever own! Never go back to Ford and chevy again. Great car for family trips and super comfortable with space.

The professionalism, patience, and knowledge displayed by Alexis and everyone involved in the sale process.

This is a nice SUV that is not flashy, but it does its job carrying the people and running errands around town. It’s also nice for longer trips.

I got a Toyota Grand Highlander new car today and I am incredibly grateful for Valentina, Victor, Rehan who helped me secure the best deal and provided exceptional services throughout the entire experience. Their assistance made the process smooth and enjoyable leading to a positive outcome and that I truly appreciate. Thank you

I had the pleasure of working with Jesse. He was very professional and extremely patient. He took the time to answer my questions without Casting judgment are thinking that any question was not important. He was able to relate well and made me feel comfortable and at home. I would definitely recommend this dealership and especially Jesse to family and friends. I had visited other dealerships prior to Metro Honda and did not feel as if I was taken seriously. We are extremely happy with our purchase.

Great service amazing people ... Aderly was an amazing Sales Rep .... she has alot of patience and she was extremely helpful... Excellent Customer Service !!! I'll recommend City World of Hyundai any time any day. GREAT PEOPLE !!!!

The Pilot car is a reliable spacious family suv. Only annoyance is the lane assist appears to be too sensitive especially when driving windy 2 lane roads. Suggest change factory tires for snow driving as opposed to CR-V that held better on standard tires. Only minor complaints vehicle is a good pick.

John Farley is the best sales person. He did a great job with my financing. Thanks.

I had a great!!!! Experience with purchasing my car from curry Acura the salesman Rey Garcia helped me though the entire process With a lot of patience thanks for all your help Rey

After almost 180,000 trouble-free miles with our 2015 Pilot and an excellent Honda dealer near by, we really didn’t look hard at anything but another Pilot when it was time for a new car. Our EXL, purchased in March 2024, just turned 20,000 miles. We have had no issues with it, and the trip computer says we have averaged 27.1 mpg over the last 5500 miles. That is about 4.5 mpg better than the 2015. The good: It is extremely roomy and comfortable, even the third-row seats. We are very pleased with the fuel economy for a vehicle of this size. The headlights are the best we’ve had on any vehicle. I really like the rugged looks, especially compared the the previous generation. It’s great on snowy and slippery surfaces. The not-as-good: This is my first vehicle with all the modern safety aids. I find the lane-departure system annoying, especially in construction zones. The first time I backed out of the garage with bikes on a hitch-mounted carrier, the car automatically slammed on the brakes so hard I thought I ran into something. (Pro tip: Use tow mode when hauling bikes.) I don’t use the adaptive cruise control because it starts matching the speed of the vehicle ahead long before I would normally change lanes to pass, even with the system adjusted accordingly. However, I can’t see that future vehicles will have FEWER of these features, so I suppose I will just have to get used to them.

Thank you to Sammy, Ricky and Jose for always making things happen at service. Exceptional work and the whole service department. Thank you for dealing with a BMW at Eastchester dodge!!

Very pleasant experience. No pressure to buy from Franklin Toribio. Profesional in his approach and how he treat his client. Will recommend to shop at dealer.

I never have any issues with Legend Nissan service/maintenance department. They start on time, work diligently, efficiently, & repairs, etc., are done in short order without any need for followups for 6 months, or certain milestones. Courteous, knowledgeable, respects owners &. their vehicles. The correct way to manage a business. I live in Queens, NY, so the commute to Syosset, LI is marred by horrible LIE maniacal traffic. If Legend ever opens a satellite in east Queens, book my future appointment there.

Lexus of Freeport gets 5 stars in customer service. The whole team made buying a car easy. The salesman wasn't pushy and worked with me on a price that was fair for us both. The process was quick and efficient. The best car buying experience I have ever had. The Dealership treated us like gold.

Near a perfect vehicle and purchase experience. Best SUV I've owned even better than my last two Acuras MDX. Better than Toyota in many ways including pleasing to the eye, performance and power. I'd purchase again

I was very satisfied with the way Nour helped me today great job. Would recommend to my Son.