I went to Rich's a few times to look at cars. The first impression I got wasn't great. As I wandered around I saw several cars with flat tires and I felt like I couldn't trust them to sell me a reliable vehicle. Over the course of the past week I started looking online for cars I wanted to test drive. All of them were at Rich's. I broke down and decided to go check them out and give them another try. I am so happy I did. Jake, our sells representative, approached myself and my fiance and we honestly told him we wanted to look but weren't eager to jump into a vehicle. He didn't hover and make us feel pressured into anything on the lot. He let us test drive multiple vehicles and we left to discuss what we did and did not like. We came back the very next day to purchase our vehicle. If the last experience was my first I would give this place 5 stars easy. The paperwork was easy, the customer service was amazing and overall experience was great. Also I felt very comfortable in the environment and felt like I was treated with respect. Thank you so much for such a great, stress free car buying experience. You guys are wonderful!
Jacob was seriously great to work with. He listened to and answered all our questions and got us the exact right vehicle. Took our old car in on trade, saved us money on our loan and hooked us up with the coolest minivan, this side of the Mississippi!! If you???re vehicle isn???t perfect, stop by and let Jacob hook you up with a sweet new ride.
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