Used 2021 Hyundai IONIQ EV for sale near Simi Valley, CA

Good experience. Nour was a good communicator and answered my questions quickly. Thanks a lot.

I feel blessed to have stumbled upon this website while searching for a newer used car, and I am forever grateful for the incredible experience that followed. I reached out to the dealership and scheduled a visit, and Zack informed me that Tyler would be my guide upon arrival. Tyler was truly exceptional and extremely helpful. The entire process was remarkably quick and efficient, a testament to the team's exceptional expertise. Due to the time of day I visited, we had to complete the final steps the following day, but Erin (an amazing young woman with such a strong & heart warming personality) went above and beyond, kindly driving out to obtain my mother's signature, as she was unable to physically visit the dealership until several days later. This accommodation was incredibly empowering and enabled me to acquire my vehicle much sooner. Zack assisted me in finalizing the purchase, and I found all three individuals to be kind, knowledgeable, and honest, shining examples of exceptional customer service. I am unable to express any negative sentiments regarding this car dealership, a true gem that exceeds expectations in every way. The team is truly extraordinary!!

Decided to leave this review, I have read lots of horror stories on Google/Reddit about bad car dealers and seen enough advice videos on YouTube on how to deal with slimy car dealers that you start believing there aren’t any good dealers out there. Now I cannot vouch for everyone, but I can say my experience with Alexandria Hyundai was pleasant and professional. I had been looking for a Certified Hyundai Palisade for a while which was less than 2 years old with less than 20K miles and I found one listed at Alexandria Hyundai. It was a 2024 with ~13K miles. The listed price was very close to what I would consider fair and within my budget. I emailed their Certified Pre-Owned team and was surprised to receive a quick response. Interestingly there was no attempt to force me into a phone call. They at no point asked me my phone number and ware happy to answer my questions and then provide a "out the door" price (After I had provided some of my details for them to calculate TAX/Registration etc.). I would like to point out that my search was extended 200Mile from my zip code and Alexandria Hyundai was on the edge of that 200 Miles. I am based in NJ and they are in VA. The quote they provided had no surprise additional costs, just the Price of the Car as on the website, TAX, Title/Registration and Documentation fees. They indicated they were not looking to haggle, but they were only slightly of the number I was looking for. I let them know that I was very motivated to close the deal, and they did move slightly to meet my budget. Their prices don't leave a lot of room for haggling, which is always good. I wanted to be certain that they would be honoring this quote as I needed to travel 200Mile to pick up the car and they confirm that, and they did honor it !! :) I ended up using my own financing, they tried to get me a better number, but my Credit Union had pre-approved me for a better rate. Here too I would like to point out, there were no pressure tactics; no last minute pressure to buy expensive extended warranty. An extended warranty was offered to me, but it was entirely my choice. Overall, I would say to some extent my faith in humanity is restored (At least I have utmost faith in Alexandria Hyundai). I would personally like to thank Eduardo Pozo who was patient with me and answered all my questions and was always quick to respond on email. I would also like to thank Peter Kim (Finance Manager) who helped me close the deal and had me out of the dealership in under 2 hrs. on a rainy Saturday. I would wholeheartedly recommend Alexandria Hyundai and their team!!

Drove almost 4 hours to look at the car. They had it ready and stayed after hours to get the deal done!

Aaron Pitts went above and beyond to make the buying process a great experience. Aaron went and sat in our new vehicle with us and explained thoroughly how all of the features worked and made sure we understood everything.

Thanks to Jamal our experience was great! He was the most patient, calm, and helpful Sales Consultant we’ve dealt with in a long time. Everyone at the dealership was kind and they had a great selection. Go see Jamal!

Incredible service from start to finish! Julien and Isaac at APX Auto Brokers made sure I found the perfect vehicle for my lifestyle and budget. They answered all my questions and were transparent throughout the entire process. I'm so thankful for their help and the effort they put into making this such a positive experience. Highly recommend working with them!

I found the perfect Porsche Cayenne at this dealership. Even though I had to fly to Cincinnati to pay for it and drive it back to Arkansas it was worth it. My sales person, Isaiah, was a pleasure to work with and the car is just wonderful!

Sales person and Eric was very helpful and very professional, My all time favorite customer service person is Alex in the service department.

A Truly Exceptional Car Buying Experience with Ray Fuentes at Auto Merchant! From start to finish, my experience at Auto Merchant was nothing short of outstanding — and that’s all thanks to Ray Fuentes. Car buying can often be stressful, but Ray made the entire process smooth, transparent, and even enjoyable. From the moment I arrived, Ray greeted me with professionalism and genuine kindness. He took the time to really listen to what I was looking for, answered all my questions thoroughly, and never once made me feel pressured. His deep knowledge of the inventory and the auto industry as a whole gave me complete confidence in my decision. Ray went above and beyond to ensure I got the best deal possible and walked me through every step of the financing and paperwork process with ease. It’s rare to find someone so committed to customer satisfaction — he truly cares about his clients and it shows. I left Auto Merchant not only with a beautiful new car but also with a great sense of trust and gratitude. If you’re in the market for a vehicle, I highly recommend asking for Ray Fuentes. His professionalism, integrity, and exceptional service set a new standard for what a car buying experience should be. Thank you, Ray, and the Auto Merchant team, for making this such a positive and memorable experience!